• Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

• Manage large amounts of inbound calls in a timely manner • Follow communication "scripts" when handling different topics • Identify customers' needs, clarify information, research and provide solutions and/or alternatives • Access company and client resources provided to accurately handle the call • Seize opportunities to upsell products when they arise • Skillfully change from one task to another without loss of efficiency or composure • Be available at your desk, maintaining punctuality and attendance at all scheduled times • Remain positive and professional in all customer interactions • Flexibility to cross train as requested

• Atender llamadas entrantes y convertir consultas en citas programadas. • Dar seguimiento a propuestas no concretadas. • Realizar encuestas de calidad después de los servicios. • Gestionar agendas y coordinar equipos de ventas y operación. • Mantener actualizada la información en el CRM. • Apoyar en tareas administrativas como documentación, pagos y reportes. • Responder con rapidez a nuevos leads y solicitudes.

• Process customer orders ensuring accurate and timely order entry, assign appropriate ship date, and shipping location. • Resolve credit hold issues with customers, accounting department, and sales. Scan order documents into the optical storage system. • Apply barcodes to documents and scan order documents into the optical storage system. • Coordinate with customers and the shipping department to optimize freight costs and resolve delivery issues. • Process Service-Related Complaints (SRC), and ensure complete resolution. • Manage customer returns in accordance with standard procedures. • Adhere to all policies, procedures and instructions as defined in our Quality Management System (QMS), Employee Handbook, Health and Safety manual, or any other instruction issued by the company. • Perform other duties as assigned.