Cytora

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification. • Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user. • Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams. • Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. • Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot. • Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting. • Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation. • Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation. • Collaborate within agile delivery teams to manage priorities, risks, and dependencies. • Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

• Champions best practices, coaches teams, and visualizes organizational work. • Effectively communicates across technical and non-technical boundaries, building trust and authenticity. • Optimizes team flow, addresses issues, and builds agile capabilities within the team. • Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. • Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. • Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. • Effectively manages a business analyst and a Customer Engineer.

• Champions best practices, coaches teams, and visualizes organizational work. • Effectively communicates across technical and non-technical boundaries, building trust and authenticity. • Optimizes team flow, addresses issues, and builds agile capabilities within the team. • Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. • Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. • Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. • Effectively manages a business analyst and a Customer Engineer.

• Support day-to-day work within the client delivery team, contributing to sprint planning, backlog refinement, and risk identification under the guidance of your Delivery Manager. • Work alongside Mid and Senior Level BAs to develop your understanding of client delivery, best practices, and the broader BA function. • Participate in client discovery workshops, learning to identify opportunities for Cytora to add value. • Help translate client business needs into clear requirements, user stories, and process designs. • Assist in identifying data inputs, system integration points, and exception scenarios during solution design. • Support analytical reporting of product performance using tools such as Thoughtspot. • Learn to design and document AI-driven workflows, including prompt strategies and reporting processes. • Look for opportunities to improve efficiency through AI tools — including automating repetitive tasks and improving documentation. • Support test activities including writing acceptance criteria, assisting with UAT, and documenting edge cases. • Collaborate within agile delivery teams, learning to manage priorities and dependencies. • Contribute to continuous improvement by monitoring live solutions and flagging areas for enhancement.

• Work day-to-day within the client delivery team under the coordination of the Delivery Manager, contributing to sprint planning, backlog refinement, and risk identification. • Lead client discovery workshops, challenge existing processes, and identify opportunities for Cytora to add value to the end user. • Translate client business needs into clear requirements, user stories, and process designs that support and direct conversations with engineering and product teams. • Identify data inputs, system integration touchpoints, and exception scenarios early in the design lifecycle. • Manage extensive and in depth analytical reporting of product performance, utilising tools such as Thoughtspot. • Design and optimise AI-driven workflows, including prompt strategies and efficient analytical reporting. • Continuously identify opportunities to improve BA practice efficiency through AI — including automating repetitive analysis tasks, accelerating documentation and enhancing insight generation. • Ensure solution quality through test strategy ownership, acceptance criteria, UAT leadership - covering end-to-end scenarios, edge cases, and compliance-sensitive flows, and AI output validation. • Collaborate within agile delivery teams to manage priorities, risks, and dependencies. • Drive continuous improvement by monitoring live solutions and enhancing performance through iteration.

• Own technical implementation for new and existing customers — from API integration to workflow configuration to production go-live. • Run technical discovery on customer tech stacks and architecture, recommend the right integration patterns, and produce Miro workflows and implementation playbooks that guide the rollout. • Guide customers on API integration patterns, webhook strategies, retry and failure handling, schema design, and platform best practices — flexing your delivery between technical and business audiences. • Be the technical glue between Customer Success, Sales, Solutions Consultants, and Product. • Be a calm, credible voice on how our AI works. • Observe what customers need, file clean bug reports, open feature requests that capture what you're hearing, and test beta features. • Dig into logs, monitoring, and system behavior to diagnose complex issues, and hand off clean reproductions to Engineering when needed. • Read the release notes. Test the new features. Form opinions. Teach the rest of us and our customers what's possible.

• Be responsible for Cytora’s website design and development, taking internal briefs for updates, providing technical and design advice, executing on development plans • Realise marketing and GTM initiatives via the website whilst helping implement best practises, driving efficiency and scalable activities • Help manage Cytora’s global website including CMS updates, bug reporting, SEO optimisation, and conversion rate optimisation • Work closely with the Growth Marketing Manager to constantly audit the technical performance of Cytora’s website, identifying opportunities for improvement • Ownership of site speed, indexing, and technical SEO hygiene specifically within the Webflow environment. • Work with external agencies on design, assets and creative projects • Work with group-level stakeholders, utilising resources to scale our web activities and enable the larger group to support our online presence • Development of go to market materials (presentation decks, website pages, sales collateral, case studies, white papers) • Working closely with our Partnership and PR team to coordinate, publish and distribute partner announcements, regularly updating our data ecosystem page • Collaborate with the rest of the Marketing team to optimise strategies to enhance lead qualification processes

• Joining a backend functional team consisting of small groups (maximum 4/5 people) • Prototyping, implementing, shipping and supporting features that are changing the insurance industry • Working with a core product that digitizes risks using Generative AI

• Champions best practices in Agile and Lean practices, coaches teams, and visualizes organizational work. • Effectively communicates across technical and non-technical boundaries, building trust and authenticity. • Optimizes team flow, addresses issues, and builds agile capabilities within the team. • Leads continual planning processes, extending beyond product delivery to post-launch support and benefits realization. • Identifies and rectifies issues in team dynamics, engages in effective feedback, and connects day-to-day work with the product vision. • Understands and contributes to different phases of product delivery, working with Customer Success and Product Lead for continuous improvement. • Effectively manages a business analyst and a Customer Engineer.

• Content Implementation & execution: Taking briefs from the Growth/Demand Gen Managers to craft copy, coordinate design produce polished marketing assets. • Assist on implementing content into Cytora’s monthly Making Risk Flow Digest on LinkedIn and marketing newsletter. • Scaling content efforts by repurposing existing and created content into additional formats and assets. • CMS, Website & channel execution: Be responsible for content assets on Cytora’s website (Webflow), and channels including optimisation and performance • Promoting and nurturing Cytora’s Making Risk Flow Community, the industry’s first community of risk digitization professionals in the insurance sector • Keeping up to date with industry movements and trends, and Cytora messaging to help drive content strategy with new initiatives, topic ideas, content formats, and channel opportunities. • Helping with the planning and execution of a range of events, including industry conferences/trade shows, exciting high-end prospect events, speaking opportunities, sponsorships, roundtables, executive dinners, partner/community events. • Develop and execute marketing outreach campaigns to secure podcast and event guests. • Developing a deep understanding of the industry, customer personas, the buyer’s cycle, and relationship dynamics between Cytora and customers/prospects. • Support the drafting and publishing of regular LinkedIn content on a weekly basis • Coordinating and collaborating with creative/PR agencies ensuring the highest quality standard and brand alignment • Internal Communications: Sharing marketing wins and new assets with the sales and product teams to ensure alignment. • Executing Cytora’s awards presence, from entry submissions to attendance logistics to post-awards promotion