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Darwin Homes logo
Darwin Homes

Real estate investing, evolved.

Field Coordinator

Location

United States

Posted

77 days ago

Salary

$23 - $25 / hour

Seniority

Mid Level

No structured requirement data.

Job Description

Field Coordinator

Darwin Homes

Role Description This individual will play a crucial supporting role in multiple areas within the assigned portfolio. This includes but is not limited to the following duties: - Operations & Coordination - Coordinate with internal teams and external vendors to support property management operations - Schedule and oversee inspections, repairs, and maintenance activities - Ensure timely execution of service-related tasks - Manage and support occupancy-related processes - Conduct follow-ups on inspections and occupancy checks - Ensure timely progression and completion of occupancy workflows - Vendor Management - Coordinate with vendors to schedule services and maintain workflow efficiency - Ensure accurate documentation of Service Requests (SRs) and Work Orders (WOs) - Escalate vendor-related issues to leadership as needed to ensure timely resolution - Compliance & Auditing - Support leadership with regulatory and routine audits - Ensure adherence to operational compliance standards - Review, research, and take action on audit exceptions - Address discrepancies such as lockbox and inspection exceptions - Systems & Data Management - Maintain accurate and up-to-date records in Origin, Darwin Homes’ proprietary system - Document progress, updates, and task completion - Utilize reporting tools to monitor operational performance - Ensure alignment between turn timelines and system updates - Communication & Support - Communicate with vendors, residents, and internal teams via Zendesk - Provide timely updates and ensure cross-functional alignment - Review and approve minor estimates for recurring services in accordance with guidelines - Monitor assigned tasks and ensure timely completion and proper closure Qualifications - High school diploma or equivalent - 2 to 3 years experience using property management software or other CRM tools - Customer service mindset - Strong communication and organizational skills - Ability to prioritize and manage multiple tasks - Proficiency in internal and external communication platforms and/or ticketing systems (e.g. Microsoft Teams, Outlook, Slack, Gmail, Zendesk, etc.) - Prior experience in dispatching or coordinating maintenance work is preferred - Prior experience with regulatory audits preferred - Prior experience with basic analytics and/or report interpretation preferred

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