Role Description You will lead and oversee the organization’s Cloud Security team, enforcing the security architecture, policies, and controls that safeguard our organization’s cloud platforms. This role blends technical depth, leadership, and strategic planning to protect cloud workloads from evolving threats and contributes to strategic security decisions. During a Typical Day, You’ll: - Direct and manage the Cloud Security team, ensuring effective staffing, training, and operational efficiency. - Oversee Cloud Posture and Vulnerability Management for enterprise and client cloud environments. - Ensure continuous monitoring and finding resolution of cloud infrastructure (AWS, Azure, GCP) findings out of CSPM/CNAAP tooling. - Define, track, and report on KPIs for cloud posture and vulnerability management. - Identify, assess, and govern mitigation of cloud-related risks through continuous monitoring and threat modeling. - Ensure adherence to frameworks such as SOC2, FedRamp, ISO 27001, NIST, PCI DSS, and HIPAA. - Verify security controls are implemented and functioning as designed. - Manage cloud security tools (CSPM, CWPP, CNAAP) and integrate them into operational workflows. - Act as the alternate escalation point for critical security issues, making decisions to ensure business continuity. - Mentor cloud security engineers and analysts to drive a culture of security awareness. - Collaborate with cloud providers, internal teams, and external auditors. Qualifications - 10+ years of progressive technology experience, including 5+ years in a security leadership role. - Bachelor’s degree in computer science, IT, or related field. - Cloud certifications such as CCSP, AWS Security Specialty, Azure Security Engineer, or Google Professional Cloud Security Engineer. - 7+ years of experience in cybersecurity, with at least 3 years focused on cloud security. - Strong understanding of network security, encryption, IAM, and DevSecOps practices. - Hands-on experience with AWS, Azure, or GCP security services. - Proven ability to translate complex technical risks into clear, business-focused language for senior leadership. Benefits - Supportive of your career and professional development. - An inclusive culture and community-minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities. - Benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement).

• Create, manage, and respond to security incidents and conduct analysis in accordance with existing processes and company security policies • Installation, configuration, and administration of information security tools • Troubleshoot and resolve technical issues related to security tools and security processes • Coordinate with third-party vendors • Assist with internal and external audits associated with regulatory and compliance requirements • Provide formal notification to Information Security leadership when changes are planned that may impact the approved security posture of NICE CX or the associated certification and accreditation • Review and recommend improvements to information security processes • Ensure regular housekeeping activities are performed to maintain system integrity and monitoring

Role Description We are looking for a Customer Onboarding Engineer to lead the technical onboarding of new customers onto our cybersecurity products. This role sits at the intersection of engineering, cybersecurity, customer success, and technical support. The successful candidate will be responsible for guiding customers through the engineering and technical implementation process, ensuring that our products are correctly configured, securely deployed, and successfully integrated into the customer’s environment. The ideal candidate has a strong understanding of cybersecurity concepts, customer-facing technical experience, and the ability to translate customer requirements into clear implementation steps. This role is well suited for someone with experience in cybersecurity solutions, technical onboarding, solutions engineering, implementation engineering, or security operations. Qualifications - Bachelor's degree in Computer Science, Information Technology, Cybersecurity, or related field. - 2–5+ years of experience in customer onboarding, implementation engineering, solutions engineering, technical support, security operations, DevOps, or a similar technical role. - Solid understanding of cybersecurity concepts, terminology, and workflows. - Experience working with cybersecurity products or security-focused SaaS platforms. - Ability to configure technical systems, integrations, user permissions, policies, and product settings. - Familiarity with common security tools and concepts such as SIEM, SOC workflows, IAM, EDR/XDR, vulnerability management, threat intelligence, alerting, and incident response. - Understanding of networking fundamentals, including DNS, HTTP/S, APIs, firewalls, proxies, VPNs, IP allowlisting, and certificates. - Experience troubleshooting technical issues involving authentication, permissions, connectivity, data ingestion, or APIs. - Comfortable working directly with customers in technical meetings. - Strong written and verbal communication skills (English, German). - Ability to document implementation steps, decisions, risks, and handover notes clearly. - Strong ownership, attention to detail, and ability to manage multiple onboarding projects at the same time. Requirements - Lead technical onboarding calls and implementation workshops with customer stakeholders. - Communicate clearly with security teams, IT teams, engineers, SOC analysts, and business stakeholders. - Explain technical requirements, configuration decisions, and product behavior in practical cybersecurity terms. - Provide customers with clear guidance on next steps, responsibilities, dependencies, and expected outcomes. - Manage technical expectations during onboarding and escalate blockers appropriately. - Produce concise meeting notes, action items, implementation summaries, and handover documentation. - Build trust with customers by being structured, responsive, and technically credible. - Work closely with engineering and product teams to resolve onboarding blockers and improve implementation workflows. - Provide feedback from customer onboarding projects to improve product usability, documentation, automation, and configuration defaults. - Collaborate with customer success and support teams to ensure a smooth transition after onboarding. - Help build repeatable onboarding playbooks, templates, runbooks, and technical enablement material. - Track common onboarding issues and contribute to process improvements that reduce time-to-value. - Support internal knowledge sharing around customer environments, integration patterns, and cybersecurity use cases. Nice to Have - Experience in a cybersecurity vendor, MSSP, SOC, SaaS, or enterprise security environment. - Hands-on experience with SIEM or SOAR platforms such as Splunk, Microsoft Sentinel, Elastic, QRadar, Chronicle, Cortex XSOAR, or similar. - Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. - Experience with identity providers and authentication methods such as SSO, SAML, OAuth, OIDC, SCIM, MFA, and RBAC. - Basic scripting or API experience using Python, Bash, Postman, curl, or similar tools. - Understanding of compliance and security frameworks such as ISO 27001, SOC 2, NIST, CIS Controls, GDPR, or MITRE ATT&CK. - Experience creating customer-facing technical documentation, onboarding guides, or implementation playbooks. - Familiarity with ticketing and collaboration tools such as Jira, Linear, Zendesk, HubSpot, Salesforce, Confluence, or Notion. - Certifications such as Security+, CySA+, SSCP, CCNA, AWS/Azure fundamentals, or similar. Benefits - Competitive remuneration package adjusted to proven skills and experience. - Excellent working conditions. - Exposure to training and professional development capabilities, including the ability to engage in cutting-edge research. - Exposure to international clients and collaborators.

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As an Information Security Engineer working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. What You’ll Do: - Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents. - Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed. - Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment. - Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture. - Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services. - Create, track, and manage tickets to resolution; validate remediation and escalate issues when required. - Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities. - Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency. - Provide backup support during urgent or emergency situations to ensure continuity of security operations. During a Typical Day, You’ll: - Proactively monitor cloud and on-premise environments to identify potential security concerns. - Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution. - Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others. - Analyze trends and system behavior to recognize and address emerging risks or recurring problems. - Engage with cross-functional teams to better understand the systems and environments you support. - Communicate effectively with stakeholders regarding incidents, changes, updates, and progress. - Document findings, update runbooks, and create or refine internal procedures to support consistent operations. - Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices. - Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness. Qualifications - Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM or PAM experience preferred. - Knowledge of information security principles, concepts, practices. - Knowledge of networks, firewalls, and operating systems. - Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues. - Strong analytical skills and able to collate and interpret data from various sources. Benefits - Supportive of your career and professional development. - An inclusive culture and community minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Company Description Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.