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TTEC

Customer experience obsessed. Powered by people + technology.

Information Security Engineer - Security Control Validation

Security EngineerSecurity EngineerFull TimeRemoteMid LevelTeam 10,001+Since 1984H1B SponsorCompany SiteLinkedIn

Location

Philippines

Posted

1 day ago

Salary

0

Seniority

Mid Level

Job Description

Information Security Engineer - Security Control Validation

TTEC

Role Description Your potential has a place here with TTEC’s award-winning employment experience. As an Information Security Engineer working remotely in Metro Manila Philippines, you’ll be a part of bringing humanity to business. What You’ll Do: - Maintain TTEC’s Information Security standards to reduce risk related to data loss and security incidents. - Monitor security tools to ensure they are operating effectively, and take corrective action to remediate agent or system issues as needed. - Maintain and support security capabilities to ensure partner teams have reliable tools to monitor, detect, and protect the environment. - Collaborate with Information Security, IT Operations, and Engineering teams to support issue resolution and strengthen security posture. - Work with partner teams to troubleshoot, resolve, and optimize security tooling and related services. - Create, track, and manage tickets to resolution; validate remediation and escalate issues when required. - Support network security operations and contribute to the implementation of new technologies and enhancements to strengthen our overall security capabilities. - Develop and maintain procedures, and internal team documentation to improve consistency and operational efficiency. - Provide backup support during urgent or emergency situations to ensure continuity of security operations. During a Typical Day, You’ll: - Proactively monitor cloud and on-premise environments to identify potential security concerns. - Respond to alerts, incidents, and service requests by troubleshooting issues and driving them through to resolution. - Execute scheduled changes and maintenance activities, while reviewing and validating changes performed by others. - Analyze trends and system behavior to recognize and address emerging risks or recurring problems. - Engage with cross-functional teams to better understand the systems and environments you support. - Communicate effectively with stakeholders regarding incidents, changes, updates, and progress. - Document findings, update runbooks, and create or refine internal procedures to support consistent operations. - Provide guidance, support, and knowledge sharing to team members on tools, processes, and best practices. - Continuously build familiarity with the environment, tooling, and security landscape to improve operational effectiveness. Qualifications - Minimum 2 years experience maintaining and supporting a Security application/tool. EDR, DLP, SIEM or PAM experience preferred. - Knowledge of information security principles, concepts, practices. - Knowledge of networks, firewalls, and operating systems. - Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues. - Strong analytical skills and able to collate and interpret data from various sources. Benefits - Supportive of your career and professional development. - An inclusive culture and community minded organization where giving back is encouraged. - A global team of curious lifelong learners guided by our company values. - Ask us about our paid time off (PTO) and wellness and healthcare benefits. - A great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement). Company Description Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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