Digital Technical Product Manager Job Description: Job#: 3034376 Job Description: Digital Technical Product Manager Location: Plano, Texas (Onsite) Employment Type: Contract Role Overview This position supports two primary functions within the member onboarding experience. The first role focuses on the Contact Center Member Onboarding UX, involving user journey mapping to understand representative experiences, designing seamless call flows, and integrating tools for user-friendliness. The second role centers on Onboarding Communications, developing and executing communication strategies for new members across various channels like SMS, email, and in-app notifications. Both roles aim to drive data-driven improvements and optimize the member experience. Key Responsibilities - Develop and execute multi-channel communication strategies for the first 90 days of membership, including channel selection, messaging sequencing, and content optimization. - Conduct user journey mapping to understand MSR experiences and pain points. - Design seamless call flows for efficient member interactions and streamline onboarding processes for new MSRs. - Drive data-driven improvements through continuous iteration based on feedback and analytics. - Leverage research, market intelligence, and data to identify opportunities, propose solutions, and maintain roadmaps. - Translate product opportunities into initiatives and drive the development of the execution strategy. - Collaborate with stakeholders across Business, UX, and Technology to guide opportunities from idea to validation. - Prepare presentations to communicate complex concepts to diverse audiences. - Ensure risks associated with business activities are effectively identified, measured, and controlled. Required Qualifications - Experience in contact center operations and MSR experience. - Proficiency in user journey mapping and cross-channel communication strategy. - Expertise in multi-channel marketing, content strategy, and CRM. - Familiarity with email marketing platforms, SMS/push notification best practices, and analytics. - Knowledge of Agile Methodology. - Digital/Technology Product Management experience, including strategy, innovation, user experience, and analytics. Compensation & Benefits The pay rate for this position is between $55.00 and $62.00 per hour. We are an equal opportunity employer and welcome applications from all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide. Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems. Employee Type: Contract Remote: Yes Location: Plano, TX, US Job Type: Pay Range: $55 - $62 per hour

Title: Product Owner Location: Providence, RI, US, 02903 Workplace: Salaried No OT Department: Engineering & Technical Services Job Description: Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Overview We’re hiring a Product Owner to join our Connected Play team, focused on building and enhancing digital experiences that connect retail and mobile in the lottery space.   This role is centered on shaping how players interact across physical and digital touchpoints—bringing together mobile apps, digital wallets, loyalty programs, and promotions into one seamless experience.   You’ll own the product roadmap and partner closely with cross-functional teams to deliver user-centric solutions that drive engagement and long-term value. What you’ll be doing - Define and drive the product roadmap across retail and digital experiences - Act as the voice of the user, leveraging data and insights to inform decisions - Translate business needs into clear user stories, features, and priorities - Collaborate with engineering, architecture, marketing, and commercial teams - Lead Agile execution including backlog management, sprint planning, and delivery - Continuously evaluate product performance and enhance the user experience What we’re looking for - 5-7 years of experience in product ownership or product management within digital environments - Strong background delivering customer-focused, cross-channel experiences - Ability to work across global, cross-functional teams in Agile environments - Experience with loyalty, CRM platforms, gaming, or regulated industries is a plus   This is a highly visible role at the intersection of product strategy, digital innovation, and user experience, with the opportunity to influence solutions used by players globally. Success Profile • Leading Complexity • Leading People • Leading the Business • Leading Self #LI-HYBRID #LI-BK1 At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $59,795 - $122,400. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.   Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.   Immigration sponsorship is not available for this role.   All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Title: Senior Product Owner Location: Providence, RI, US, 02903 Workplace: Salaried No OT Department: Product & Project Management Job Description: Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility.  Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com. Overview We’re hiring a Product Owner to join our Connected Play team, focused on building and enhancing digital experiences that connect retail and mobile in the lottery space.   This role is centered on shaping how players interact across physical and digital touchpoints—bringing together mobile apps, digital wallets, loyalty programs, and promotions into one seamless experience.   You’ll own the product roadmap and partner closely with cross-functional teams to deliver user-centric solutions that drive engagement and long-term value. What you’ll be doing - Define and drive the product roadmap across retail and digital experiences - Act as the voice of the user, leveraging data and insights to inform decisions - Translate business needs into clear user stories, features, and priorities - Collaborate with engineering, architecture, marketing, and commercial teams - Lead Agile execution including backlog management, sprint planning, and delivery - Continuously evaluate product performance and enhance the user experience What we’re looking for - 7-10 years of experience in product ownership or product management within digital environments - Strong background delivering customer-focused, cross-channel experiences - Ability to work across global, cross-functional teams in Agile environments - Experience with loyalty, CRM platforms, gaming, or regulated industries is a plus   This is a highly visible role at the intersection of product strategy, digital innovation, and user experience, with the opportunity to influence solutions used by players globally. Success Profile • Leading Complexity • Leading People • Leading the Business • Leading Self #LI-HYBRID #LI-BK1 At Brightstar, we consider a wide range of factors in determining compensation, including background, skills, experience, and work location. These factors can cause your compensation to vary. The estimated starting compensation range is $74,961 - $164,800. The actual pay offered may end up being higher or lower. The Company will comply with all local pay requirements and collective bargaining agreements, where applicable.   Base pay is only one part of our Total Rewards program.  Sales roles may be eligible for commission payments, while other roles are eligible for discretionary bonuses.  In addition, we offer employees a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Note: programs are subject to eligibility requirements.   Immigration sponsorship is not available for this role.   All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

Role Description Citizens Financial Group, Inc. (CFG) seeks a Platform Product Owner for its Johnston, Rhode Island location. - Drives stories, journeys, and experiences of a designated pod or product. - Works with a team to create a product vision, strategy, and roadmap. - Collaborates with all stakeholders to ensure needs and demands are considered as part of the prioritization process. - Part of a discovery team to flesh out concepts and create features in partnership with architecture, engineering, operations, business, and other staff groups. - Develops success and acceptance criteria for pod stories. - Manages vendor testing relationships. - Handles standard releases, hot fixes, deployments, open cases with vendors, and production incidents between vendors and the business. Qualifications - Bachelor’s degree (3 or 4 years) in Computer Science, Computer Information Systems, or related field. - Five (5) years of experience in the role or in a related position. Requirements - Gathering and refining requirements, offering recommendations on software solutions. - Managing product backlog and writing stories with acceptance criteria focused on Trade Finance functionality using Jira. - Utilizing Trade Finance platforms, including Fusion Trade Innovation, Trade Portal, Flexcube Corporate and Bank Trade. - Utilizing SWIFT messaging standards, including configuration and testing SWIFT MT7XX/MT4XX messaging protocols for International Trade Finance transactions. - Managing the configuration and implementation of Fusion Trade Innovation and Trade 360 Portal Trade finance modules. - Customizing Trade Finance modules including Letters of Credit, Guarantees, and Documentary Collections to meet client specific needs. - Conducting process automation to improve Trade Finance operations. - Identifying the gaps between organizational needs and Trade Finance software. - Managing system testing (including UAT and SIT) for Trade Finance Platforms using Jira, Selenium, and HP ALM. - Conducting impact assessments to evaluate how Trade Finance systems, including Fusion Trade Innovation and Trade Portal, process changes affect operations, compliance, and stakeholders, and implementing mitigation strategies. - Performing root cause analysis and troubleshooting for Fusion Trade Innovation and Trade Portal production issues to minimize operational risks. Benefits - May telecommute from any U.S. location. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability. Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.