Role Description DUAL North America, Inc. is seeking a Product Owner. Location: United States, Remote/Hybrid We are seeking a strategic and execution-focused Product Manager to lead the evolution of underwriting and rating platforms in Personal Lines. This role blends strong product management discipline with deep business analysis and insurance domain expertise to deliver scalable, high-impact solutions. The ideal candidate brings experience in insurance underwriting, rating systems, and process improvement, along with a solid foundation in Agile/SAFe delivery, stakeholder engagement, and cross-functional collaboration with technology teams. Role Responsibilities - Product Strategy & Roadmap - Define and maintain the product vision, strategy, and roadmap for underwriting and rating platforms. - Partner with underwriting leadership and business stakeholders to align product direction with organizational goals. - Identify opportunities to enhance underwriting workflows, improve rating accuracy, and drive business value. - Balance competing priorities to maximize product impact and ROI. - Requirements & Business Analysis - Elicit, analyze, and document business and system requirements for new initiatives and enhancements. - Translate complex business needs into user stories, process flows, and functional requirements. - Define clear acceptance criteria to ensure alignment between business expectations and delivered solutions. - Establish and promote best practices for requirements management and documentation. - Backlog & Agile Delivery - Own and prioritize the product backlog based on business value, data insights, and technical considerations. - Collaborate with Agile teams to ensure stories are well-defined, understood, and ready for development. - Lead or support Agile ceremonies including PI planning, sprint planning, backlog refinement, and retrospectives. - Track progress, manage risks, and ensure timely delivery of high-quality features. - Cross-Functional Collaboration - Serve as the primary liaison between business stakeholders, underwriting teams, and technical delivery teams. - Facilitate workshops and working sessions to gather input, drive consensus, and resolve issues. - Partner with architects and engineers to ensure solutions are scalable, integrated, and aligned with enterprise standards. - Communicate product updates, priorities, and risks effectively to stakeholders and leadership. - Quality & Validation - Ensure solutions meet business needs through strong validation practices and acceptance testing. - Support and participate in User Acceptance Testing (UAT). - Continuously refine requirements and solutions based on stakeholder feedback and outcomes. - Continuous Improvement - Apply Lean, Six Sigma, or similar methodologies to streamline processes and improve efficiency. - Identify and implement improvements to underwriting processes, systems, and user experience. - Promote Agile and continuous improvement practices across teams. Qualifications - 5–7+ years of experience in Product Management, Business Analysis, or related roles, preferably in insurance technology. - Strong understanding of insurance underwriting, rating methodologies, and policy lifecycle. - Experience working in Agile frameworks (Scrum, SAFe, Kanban). - Proficiency with Azure DevOps, JIRA, Confluence, Visio, or similar tools. - Experience translating business needs into product requirements and delivering solutions end-to-end. - Familiarity with integrations, APIs, and data flows. - Demonstrated experience in process improvement (Lean, Six Sigma, etc.). - Strong communication, stakeholder management, and facilitation skills. Preferred - Experience in P&C commercial lines (Property, Casualty, Specialty). - Exposure to rating platforms (e.g., Guidewire, Ratabase, or similar). - Familiarity with underwriting workbenches or submission systems. Certifications - Agile (CSM, PMI-ACP, SAFe) - Certified Business Analysis Professional (CBAP) - Lean Six Sigma Green Belt or higher Benefits - A career that you define. - Medical, dental, vision, and a wide variety of wellbeing offers. - Competitive salary. - Unlimited PTO. - 401k with company match. - Paid volunteer days. - Environment where new ideas are encouraged and celebrated. - Opportunity to make a difference in the workplace, industry, and community. EEO Statement We consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness, and respect. DUAL North America provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. DUAL will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Role Description This position creates the product vision, directs product journey, and has ultimate accountability for the performance and expansion of Velera’s consumer facing solutions for an assigned product group. The individual will provide direction to the staff responsible for defining and prioritizing the product backlog and streamline the execution of program priorities while maintaining conceptual and technical integrity of the features or components. They will ensure that related products Velera brings to market are focused on the highest value yield for Velera partners and clients. This individual will serve as subject-matter expert and thought leader with a deep understanding of credit union and banking industries and consumer servicing. They will also develop and implement strategy and business plans and oversee commercialization and sales support efforts to drive profitability and penetration results. Day in the Life - Lead analysis of market problems for the product area using an outside-in approach; conduct feasibility studies using market data, market planning, testing, focus groups and other industry sources. - Oversee creation of all area product positioning and ensure that it addresses the most pervasive and timely needs of the market. - Create, direct, and implement strategic plans, marketing plans, and budget for the area; administer all plans to ensure alignment with company goals. - Direct revenue and profitability forecasting by gathering and analyzing internal capabilities and capacity, market demand, and external competitive information. - Work with key team members to define product roadmap, high level prioritization, and product value metrics. Lead stakeholder collaboration to make execution trade-off decisions (e.g., achievement of target architecture vs. business value vs. infrastructure complexity). - Partner with Project Management, Information Technology, and Product Management on definition of target architecture for product and ensure alignment while executing product roadmap. - Facilitate discussions with key executives (internal and external) to test ideas, identify issues, and gain commitment on recommendations. - Develop, maintain and expand effective relationships with key partners including core providers, Fiserv, FIS, MasterCard, Visa, and other advisory groups or committees. - Maintain current knowledge of the latest industry developments and integrate them into solution line appropriately. - Understand and communicate market trends affecting solution offerings so that market opportunities may be maximized and the negative effects of competitive activity may be minimized. - Use external consultants as partners when appropriate. Monitor the pricing, marketing, and quality of these services and service providers to ensure consistency with company goals. - Provide direction and leadership to staff; guide, coach, mentor and develop staff ensuring compliance with processes and procedures. - Handle interviewing, hiring, promotions, transfers, performance appraisals, compensation, counseling and termination of staff. - Develop and maintain staff by applying the necessary training and leadership that will allow internal growth and advancement. - Direct staff, to ensure that all duties are performed according to department performance standards. - Perform other duties as assigned. Qualifications - Seven (7) years of extensive product marketing experience within the financial services industry with respect to digital experience and member servicing solutions, market and industry trends, emerging trends in consumer servicing and experience and alternative solutions, and compliance/regulatory influences. - Five (5) years developing business plans and budgets required. - Three (3) years leadership and management experience, with demonstrated proficiencies in staff development and coaching preferred. - Demonstrated experience in implementing, designing and supporting origination solutions along with expertise in loan underwriting processes and standards preferred. Benefits - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Role Description The Senior Technical Product Owner plays a critical leadership role in shaping product strategy, defining roadmaps, and driving value delivery in partnership with Product Management. This role bridges the gap between business needs and technical execution, ensuring that customer-facing solutions are innovative, scalable, and aligned with organizational goals. This individual is a strong communicator and collaborator who thrives in a fast-paced, technology-driven environment. They work cross-functionally with engineering, product, support, and customers to deliver high-impact solutions while energizing stakeholders and teams around the product vision. What You’ll Do - Lead with Vision - Partner with Product Managers, business teams, and customers to define product strategies, goals, and vision - Drive product initiatives that deliver meaningful value to customers and stakeholders - Own and Execute the Roadmap - Translate customer needs, technical requirements, and engineering input into clear, prioritized roadmaps - Support ongoing roadmap development, including migration and integration initiatives - Driving Agile Delivery - Own and manage the product backlog, ensuring it is well-groomed and prioritized - Break down features into user stories and define clear acceptance criteria - Collaborate closely with engineering teams to ensure successful delivery - Act as a Technical Liaison - Serve as the primary point of contact between product and development teams - Facilitate communication, resolve issues, and manage competing priorities - Support back-and-forth discussions to refine technical requirements - Support Product Development & Operations - Work with support and implementation teams to address product-related questions - Participate in vendor interactions and support third-party integrations - Assist with QA/testing efforts to ensure product quality - Lead Cross-Functional Collaboration - Engage with stakeholders including engineering, product, support, implementation teams, and customers - Communicate progress, risks, and updates to senior leadership effectively - Act as a domain expert across assigned product areas - Drive Technology Transformation - Contribute to initiatives such as cloud migration, APIs, and microservices development - Support integration and consolidation of platforms to deliver best-in-class solutions - Mentor and Influence - Provide informal mentorship to junior Product Owners and team members - Help evolve processes, tools, and best practices across the product organization Qualifications - Minimum of 6+ years of relevant experience, including: - 4+ years in Agile/SDLC environments - 3+ years managing product roadmaps and backlogs - Strong experience translating business needs into technical requirements - Hands-on experience with APIs, integrations, and web services - Familiarity with product tools such as JIRA, Aha, Confluence, and Figma - Experience working with large, cross-functional development teams - Strong communication, stakeholder management, and problem-solving skills - Ability to balance technical depth with product strategy Requirements - Preferred experience in FinTech or banking environments - Exposure to digital banking products (e.g., payments, card management, bill pay) - Certifications such as SAFe, CSPO, PSPO, or similar Benefits - Fully remote work environment with flexibility, supported by a collaborative and highly engaged team - Fast-paced, Agile development setting with cross-functional teams including engineering, product management, support, and implementation - High-visibility role with regular interaction with senior leadership and key stakeholders across the organization - Frequent collaboration with distributed teams across multiple time zones, with a preference for alignment to core business hours - Opportunity to work on impactful FinTech solutions, including digital banking platforms, payments, and product integrations - A culture that values innovation, ownership, and continuous improvement, with a strong focus on delivering customer value - Occasional in-person collaboration may be available but is not required

• Own the end-to-end Observability Platform roadmap across telemetry ingestion, querying, visualization, alerting, and retention for large-scale GPU clusters and multi-tenant cloud environments • Define Vultr's observability strategy across bare metal, VMs, Kubernetes, and managed services, aligned to infrastructure roadmap, reliability goals, and customer experience • Drive the customer-facing observability surface across dashboards, APIs, telemetry pipelines, and topology-aware insights • Translate low-level signals across GPU, CPU, memory, storage, and network into actionable health views, alerts, and debugging workflows for customers • Work closely with engineering on technical tradeoffs across metrics agents, collectors, data models, telemetry pipelines, APIs, and retention architecture • Build products for distributed AI environments by understanding how training and inference workloads behave across nodes, clusters, schedulers, and network fabrics • Define health models that help customers quickly identify degraded nodes, performance anomalies, and cluster bottlenecks at fleet scale • Ensure new infrastructure and platform launches are observable by design through strong partnership with compute, network, and platform teams • Stay current on modern observability stacks and AI infrastructure trends, including how GPU workloads change performance analysis, cost attribution, and operational workflows