Join us to bring businesses closer, empower collaboration and enable people to work Anywhere.
Product Expert
Location
Worldwide
Posted
8 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Product Expert
FULL Creative
Role Description - Troubleshoot and replicate issues related to the product and resolve them. - Comprehend creative solutions to handle queries from customers and give them an excellent level of service. - Attention to detail while trying to figure out the issues and while collaborating with the internal teams. - Have thorough knowledge of the product while continuously working towards the product’s improvement. - Achieve the KPI’s and objectives in the cadence set by the team. - Learn and develop problem solving skill sets for product improvement. - Flexible and receptive to change for continuous product transformation. Qualifications - Minimum 1-3 years of experience in technical/customer support roles. (Preferably in a SaaS environment.) - Technical aptitude to troubleshoot application issues. - Passion towards an amazing customer experience. - Good interpersonal skills. - Flexible to work 24/7. - Good documentation skills to keep track of issues and tickets. - Good knowledge of common apps and technologies in a professional environment. Requirements - Private workroom with the ambience to handle calls. - Ready for Video calls at all times. Video calls are an integral part of maintaining the human connection while working from Anywhere. - Good Internet speed (Above 100 MBPS Download and Upload) with the ability to be wired (LAN). - Power backup (if you have frequent power cut issues). Company Description We are a Portland-based SaaS product company on a mission to empower businesses to work from Anywhere. Our global team of engineers, designers, testers, product experts, customer experience associates, and marketers come together to create a better way to work. Our products and services help businesses to be more productive, flexible, and scalable. Together, we can change the way the world works!
Related Guides
Related Categories
Related Job Pages
More Technical Product Manager Jobs
Senior Product Manager
OnTracHeadquartered in Chandler, Arizona, OnTrac is a package delivery company that provides overnight delivery services at ground rates to millions of consumers. This company offers a f
Title: Senior Product Manager Location: United States Job Description: OnTrac is hiring a Senior Product Manager (On Road)! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote - This position may be performed remotely in states where the company is authorized to employ individuals. Compensation: The base pay range for this position is $131,000 - $157,000. Actual compensation will be determined based on experience, skills, internal equity, and other job-related factors. This position may also be eligible for bonus, commission, or other incentive compensation in accordance with the terms of the applicable plan. Employment Logistics: The Senior Product Manager leads strategy and execution for key product initiatives that directly impact customer experience, operational excellence, and business growth. This role will own product vision and strategy end-to-end, translating complex business needs into scalable, user-centered solutions while partnering closely with Engineering, Design, Analytics, and business stakeholders to deliver high-quality, data-informed outcomes. Unpacking the Benefits: Employees are eligible for a comprehensive benefits package which may include: - Medical, dental, and vision insurance - Life and short- and long-term disability coverage - 401(k) retirement savings plan with company match - Flex vacation in states other than CA, CO, IL, MA, MT, and NE, with accruals up to 96 hours for first year of employment with tenure-based increases up to 160 hours - Two (2) floating holidays per year - Paid sick leave* - Six (6) paid company holidays - Two (2) weeks paid pregnancy disability leave, four (4) weeks paid parental bonding leave - Additional wellness and employee assistance programs - Benefits eligibility and offerings are subject to the terms and conditions of the applicable plans and company policies. The Must-Haves: - Bachelor’s degree or equivalent experience - 8+ years of relevant product management experience - Extensive understanding of product management and ownership of complex, cross-functional products - Proven ability to define and implement product strategy aligned with business goals - Ability to define KPIs and leverage insights to drive measurable outcomes Your Mission in Motion: - A summary of key responsibilities for the role is outlined below. Additional duties may be assigned as needed to support business objectives. - Cross-functional partnership & delivery: Partner closely with engineering, design, analytics, and business stakeholders to deliver high-quality, data-informed solutions that advance OnTrac’s goals. - Product vision & strategy: Define, articulate, and continuously evolve product vision and strategy aligned with OnTrac’s business objectives and growth priorities. - Outcome-driven roadmap: Develop and maintain a clear, outcome-driven product roadmap informed by market research, competitive analysis, customer feedback, and operational insights. - Stakeholder communication: Communicate strategy and roadmap effectively to stakeholders at all levels of the organization. - User & customer understanding: Build and sustain a deep understanding of customer and internal user personas across the logistics and delivery lifecycle, and translate those needs into actionable product requirements, strategic initiatives, and roadmap priorities. - User-centered advocacy: Advocate for a strong user-centered mindset across the product development process. - Agile & backlog ownership: Champion agile methodologies by ensuring a well-groomed, prioritized, and outcome-focused product backlog. - Sprint rituals & delivery alignment: Partner with engineering and design teams to refine user stories, acceptance criteria, and delivery plans, and lead sprint planning, backlog refinement, and product demonstrations to ensure transparency, alignment, and momentum. Posting Timeline: - This job posting is anticipated to remain open for at least 15 days from the date of posting Disclosures: - Washington state employees are eligible for up to 56 hours of paid sick leave annually. - The salary range above represents the national range for this position. The salary range may be inclusive of several career levels at OnTrac, and the actual base salary offered may vary depending on several factors including, but not limited to: Geographic location, candidate experience and qualifications, job-related skills and competencies, market alignment, and financial considerations. - Compensation decisions are made based on the specific circumstances of each hire to ensure fair and competitive pay. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply.
Technical Product Manager – CAPPS Program
Air InfoSecWhere mission meets momentum. Veteran-built. Future-focused.
• Define and evolve the long-term product strategy for the CAPPS Program, translating high-level business objectives into clear technical product roadmaps with prioritized features based on customer value, technical feasibility, and team capacity. • Provide architectural leadership for digital transformation, cloud migrations, modernization, and large-scale technical projects, ensuring solutions fit the enterprise ecosystem and prevent duplication or unnecessary complexity. • Partner with the Managed Services vendor to shape architecture, evaluate technical trade-offs, identify architectural risks such as scalability issues and legacy system constraints, and ensure high-quality implementation. • Maintain and enforce standards for security, performance, compliance, and architecture, including guidelines for solution designs, integration patterns, cloud usage, and technical best practices. • Ensure all digital products and content meet WCAG 2.1 accessibility standards, regularly reviewing for compliance and implementing remediation when accessibility issues are identified. • Assist with contract management oversight responsibilities, including technical reviews of contract templates, workflows, SLAs, system monitoring, coding standards, security standards, and application change management. • Serve as subject matter expert for user role Segregation of Duties (SoD) in CAPPS multi-tenant software applications, and perform Delegated Administration Level 3 for Texas Digital Identity Services (TDIS). • Implement, support, and maintain PathLock products including User Access Review (UAR), Single Sign-On (SSO), Data Masking, and A360. • Plan and coordinate technical upgrades, including PeopleSoft image, PeopleTools, PeopleSoft Fluid, and other software publisher upgrades, while maintaining documentation related to architecture, configuration, integrations, and change management. • Participate as a technical advisor during CPA procurement cycles, including research, drafting solicitation documents, developing technical specifications, and providing input during evaluation and negotiation phases.
Principal Product Manager, Industrial AI - Platform & Ecosystem
AuguryFounded in 2012, Augury is a computer software and technology company that connects smartphones with ultrasonic sensors and vibrations to detect machine malfunctions before they oc
Our mission is to transform how people and machines work together to push the boundaries of human productivity. A leader in Industrial AI, Augury helps the world’s manufacturers leverage real-time production insights to drive new levels of efficiency. Combining predictive and prescriptive AI technology with industry expertise, production teams can proactively address alerts, minimize downtime, reduce asset costs, and maximize yield and capacity. Our customers achieve payback in six months or less, enabling global scale. We're looking for team members excited to partner with the world's manufacturers and build the future of production together. You will sit at the intersection of Industrial AI, machine health, IoT, enterprise software, cloud infrastructure, and operational workflows. As Augury evolves from a sensor company into a data and intelligence platform, you will define and scale the foundational capabilities that power our next generation of AI products and enable intelligent experiences across reliability, maintenance, and operations teams worldwide. As a senior product leader, you will partner across Product, Engineering, Data Science, Design, Operations, GTM, and strategic customers to translate ambitious ideas into scalable products that deliver measurable business and customer outcomes. You will influence company strategy, shape platform direction, and build the foundation that enables Augury's vision for an agentic workforce. A Day in Your LifeIndustrial Connectivity & Ecosystem Strategy - Define Augury's integration and ecosystem strategy across enterprise, cloud, and operational technology systems - Establish and scale certified technology partner programs - Drive product requirements across enterprise systems, cloud platforms, and operational technologies - Create frictionless customer experiences that accelerate deployment and time-to-value - Ensure the data foundation enables every AI-powered experience Augury delivers Platform & Agentic Infrastructure - Define the roadmap for multi-cloud deployment, Kubernetes portability, and platform scalability - Establish the shared infrastructure that enables safe, reliable, and scalable AI systems - Drive standards and best practices for agentic workflows, orchestration, observability, governance, and operational excellence - Partner with Engineering to ensure platform investments accelerate innovation across the company - Create the foundation that allows teams to build and deploy AI-powered products with speed and confidence Industrial Intelligence Enablement - Define the capabilities required to support AI-native products and workflows - Ensure data quality, readiness, and coverage across customer environments - Identify and remove platform barriers that limit AI adoption and product success - Partner with product teams to accelerate delivery of intelligent experiences - Drive the transition from data collection to actionable industrial intelligence Commercial & Partner Strategy - Define packaging, pricing, and monetization strategies for platform capabilities - Partner with GTM, Finance, and Operations to create scalable commercial offerings - Work directly with strategic customers to shape product direction and validate market opportunities - Build long-term partnerships with technology providers and ecosystem participants - Establish the blueprint for how customers adopt and scale Augury's platform capabilities What You Bring - 12+ years of Product Management, Product Leadership, or equivalent experience - 6+ years operating in senior product leadership roles within global technology organizations - Proven success leading highly complex products from strategy through launch and measurable business impact - Demonstrated ability to operate in ambiguous environments and independently identify opportunities, define problems, and drive execution - Experience owning a major product domain with full strategic and execution accountability - Deep experience with enterprise platforms, data products, integrations, APIs, infrastructure products, or platform ecosystems - Strong understanding of cloud-native architectures, distributed systems, Kubernetes, and platform strategy - Experience building and scaling enterprise SaaS, AI, IoT, or data-driven products - Familiarity with AI-native product development, agentic systems, LLM-powered applications, and production AI operations - Exceptional cross-functional leadership skills across Engineering, Design, Data Science, GTM, Operations, and Customer Success - Strong analytical, communication, and executive stakeholder management capabilities - Ability to simplify complex technical and business challenges into clear product strategies and decisions - Comfortable operating as a senior individual contributor with broad organizational influence Preferred Experience - Experience within industrial technology, manufacturing, operational technology (OT), asset-intensive industries, or supply chain environments - Experience with AI/ML products, workflow automation, predictive analytics, or agentic AI systems - Experience building products involving sensors, edge computing, IoT platforms, or hardware/software ecosystems - Experience defining platform monetization, ecosystem strategies, or partner programs - Experience working directly with strategic enterprise customers to develop and launch new product offerings - MBA or advanced technical degree is a plus Why This Role MattersThis is a rare opportunity to shape the future of industrial intelligence. The platform, integrations, and AI infrastructure you build will become the foundation for how Augury delivers value to customers and how industrial organizations leverage AI to transform reliability, maintenance, and operational performance. You won't simply build features—you'll help define how industrial AI is deployed, scaled, and adopted across some of the world's largest industrial enterprises. Perks - Stock options - Paid parental leave - Flex PTO Augury is a people-first organization. We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and we welcome those from all backgrounds and varying experiences. We are committed to providing employees with a work environment free of discrimination and harassment. We believe that diversity is more than just good intentions, and we are committed to creating an inclusive environment for all employees. Augury is a proud equal opportunity employer, we strive to create a work environment in which everyone, all applicants, employees, customers, guests, and vendors feel safe and comfortable. We commit to maintain a workplace that is free of any type of harassment and does not tolerate anyone intimidating, humiliating, or hurting others. We prohibit willful discrimination based on age, gender, ethnicity, race, color, religion, political opinions, sexual orientation, sexual identity or expression, military or veteran status, disability or any other characteristic protected by law.
Senior Product Developer - Floorcare
SharkNinjaSharkNInja is a global leader in the housewares and small appliances industry, providing innovative vacuum cleaners via the company’s Shark brand and serving
About Us SharkNinja is a global product design and technology company, with a diversified portfolio of 5-star rated lifestyle solutions that positively impact people's lives in homes around the world. Powered by two trusted, global brands, Shark and Ninja, the company has a proven track record of bringing disruptive innovation to market and developing one consumer product after another has allowed SharkNinja to enter multiple product categories, driving significant growth and market share gains. Headquartered in Needham, Massachusetts with more than 4,100 associates, the company's products are sold at key retailers, online and offline, and through distributors around the world. AI at SharkNinja At SharkNinja, we're building an AI-native culture. We're not waiting for the future; we're creating it. Our people are expected to experiment boldly, adopt new tools, and continuously raise what's possible to create meaningful impact for our consumers. If you believe the best way to do your job hasn't been invented yet, you'll fit right in. The Product Development team at SharkNinja assist in owning the entire New Product Development (NPD) process from concept to shelf for our Shark and Ninja Brands. A Senior Product Developer delivers sustainable, best in class product development thinking, governance, and process to enable the organization to execute the program portfolio flawlessly. A SharkNinja Senior Product Developer thinks, acts and leads his/her programs like a global leader for every project or program they manage and owns the overall success of the program with a steady focus on Scope, Cost, and Schedule. They are seen as the glue that holds the team together by owning communication streams across all groups in order to ensure that risks are mitigated, and deliverables are completed on time. They operate with urgency, ensuring that scope creep, cost risks, and schedule slips are escalated to senior management in parallel to driving resolutions. Product Developers are individual contributors, leading the organization through our unique SharkNinja product development process. This role is best suited for a professional who thrives, and has demonstrated success in a dynamic, fast paced product development environment. Responsibilities: - Drives and actively facilitate the interaction of cross-functional stakeholders to bring products to market, including managing risks, and schedule - Collaborate with teams to ensure that the go to market strategy will provide high rate of sales - Accountable to deliver all elements of the program, from product ideation to end-of-life - Make use of KPI's and data to help drive decision making across the cross-functional teams - Identify program risks, develop mitigation/contingency and track progress - Spot resource and knowledge gaps and take steps necessary to highlight/remedy - Identify resource and knowledge gaps and take steps necessary to highlight/remedy - Channel global information to local teams, act as conduit to support the business Requirements & Attributes: - Bachelor's Degree in technical/engineering or business management field highly desired - 3-5+ years direct Product Development experience within a consumer products company - Experience driving product development within home appliance, cleaning appliance, or motorized consumer products a plus - Assertive, confident, capable - Able to cultivate and lead a high performing team that delivers results - Excellent written, verbal and communication skills. Experienced addressing C-Suite, Peer Functional Groups, Suppliers, and Customer audiences - Cross-functional leadership skills - Possess a strong bias to action and accountability - Intermediate/working level skills with MS Project (or similar), Excel, PPT and Visio - High energy, with a positive attitude - Detail oriented - Presentation skills - Must be proficient with PowerPoint and be comfortable developing and presenting to large groups including executive management either in person or over MS Teams. Salary and Other Compensation: The annual salary range for this position is displayed below. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, flexible spending accounts, health savings accounts (HSA) with company contribution, 401(k) retirement plan with matching, employee stock purchase program, life insurance, AD&D, short-term disability insurance, long-term disability insurance, generous paid time off, company holidays, parental leave, identity theft protection, pet insurance, pre-paid legal insurance, back-up child and eldercare days, product discounts, referral bonus program, and more. Pay Range $75,100-$135,200 USD Our Culture At SharkNinja, we don't just raise the bar-we push past it every single day. Our Outrageously Extraordinary mindset drives us to tackle the impossible, push boundaries, and deliver results that others only dream of. If you thrive on breaking out of your swim lane, you'll be right at home. What We Offer We offer competitive health insurance, retirement plans, paid time off, employee stock purchase options, wellness programs, SharkNinja product discounts, and more. We empower your personal and professional growth with high impact Learning Programs featuring bold voices redefining what's possible. When you join, you're not just part of a company-you're part of an outrageously extraordinary community. Together, we won't just launch products-we'll disrupt entire markets. At SharkNinja, Diversity, Equity, and Inclusion are vital to our global success. Valuing each unique voice and blending all of our diverse skills strengthens SharkNinja's innovation every day. We support ALL associates in bringing their authentic selves to work, making an impact, and having the opportunity for career acceleration. With help from our leadership, associates, and our community, we aim to have equity be a key component of the SharkNinja DNA. Learn more about us: Life At SharkNinja Outrageously Extraordinary SharkNinja Candidate Privacy Notice - For candidates based in all regions, please refer to this Candidate Privacy Notice. - For candidates based in China, please refer to this Candidate Privacy Notice. - For candidates based in Vietnam, please refer to this Candidate Privacy Notice. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, disability, or any other class protected by legislation, and local law. SharkNinja will consider reasonable accommodations consistent with legislation, and local law. If you require a reasonable accommodation to participate in the job application or interview process, please contact SharkNinja People & Culture at accommodations@sharkninja.com



