Role Description The Customer Value Architect is one of the most specialized roles in the Tekion Customer Value organization. This is not a generalist account role. It is a domain specialist role built on deep dealership operations experience and mastery of the Tekion DMS platform. Where the Customer Value Manager owns the customer relationship and commercial outcome, the CVA owns the product truth. CVAs are the people CVMs call when a dealer needs more than a conversation. They turn utilization data into a performance diagnosis, and that diagnosis into a roadmap the dealer will follow. What You Will Do - Dealership Engagement - Conduct performance assessments using the Dealer Maturity Model diagnostic, identifying where each rooftop sits across the five-tier progression and the specific blockers preventing advancement. - Own the tier advancement plan for each account, translating DMM findings into a prioritized roadmap with clear milestones and measurable outcomes. - Partner with Customer Value Managers to integrate DMM findings into Customer Value Plans and Value Review conversations. - Identify and interpret industry metrics as value realization evidence. - Consultative Engagement - Apply structured discovery methodology to every engagement. Diagnose before prescribing, and enter each account with a defined approach, not a pre-built agenda. - Frame problems in the dealer's language. Translate platform data and adoption gaps into business terms the dealer principal, GM, or department manager already uses. - Navigate resistance with diagnosis, not repetition. Identify the source of pushback and adapt the engagement approach accordingly. - Facilitate high-stakes conversations including value reviews, workflow redesign sessions, and change management discussions that require structured facilitation, not content delivery. - Platform Expertise and Scalable Delivery - Maintain current mastery of the Tekion platform across all relevant modules. - Serve as the escalation resource for complex product questions that exceed CVM depth. This is a domain expert function, not a support function. - Design and deliver group enablement programs, including cohort sessions, virtual clinics, and workflow deep dives, that scale CVA impact beyond the 1:1 model. - Contribute to CVA playbook development, turning field patterns into repeatable methodology the full team can apply. Qualifications - Direct experience in automotive dealership operations as a GM, controller, department manager, or equivalent role where you owned outcomes across multiple functions. - The ability to walk into any dealership and be immediately credible in a room of operators. Not because of what you say, but because of what you know. - Demonstrated fluency with DMS platforms and dealership technology. You do not need to be trained on what a desking tool is or what a deal jacket contains. - Structured consulting or advisory instincts, including the ability to diagnose a situation, build a recommendation, and guide a stakeholder to action. Strong Preference - Prior experience with Tekion or a comparable DMS at an administrative or power user level. - Experience in a customer success, consulting, or enablement role within a SaaS or automotive technology environment. - Tekion ARC knowledge, Variable preferred, Fixed knowledge secondary. Internal CVA, PS or Support is the most likely resource. - Familiarity with BI tools such as Tableau, Looker, Sigma, or Power BI. - Bachelor's degree in Business, Automotive Management, or related field; equivalent dealership operations experience accepted in lieu of degree. - Strong Executive Presence as they work with the top level Dealer Executives. Benefits - Competitive compensation and generous stock options. - 100% employer-paid top-of-the-line medical, dental and vision coverage. - Great benefits including unlimited PTO, parental leave and free snacks and beverages. - The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies. - Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper. - Work on the latest and coolest technologies – everything is home-grown and built ground-up. - A dynamic work environment with a strong sense of community and collaboration. - The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy. - Exciting opportunities for career growth and development. Current Tekion Employees Please apply via Greenhouse Internal Job Board.

• Design and deliver high-impact internal enablement programs that drive measurable behavior change across Customer Success teams • Partner with cross-functional stakeholders (e.g. CSM, Onboarding, Onsite Training, Product) to identify enablement needs aligned with team priorities • Translate stakeholder input into: Clear learning objectives, Defined behavior changes, Training effectiveness measures • Recommend appropriate enablement approaches (e.g. instructor-led, module-based, blended) based on audience and outcomes • Balance stakeholder needs to deliver scalable, practical solutions without over-indexing on ad hoc requests • Develop and maintain non-instructor-led training assets such as: Self-paced learning modules, Job aides, guides, and reference materials • Facilitate engaging, interactive sessions that emphasize: Application and decision-making, Real-world scenarios and workflows • Define and track training effectiveness metrics aligned to intended outcomes • Analyze results and independently iterate on training content and delivery approach • Incorporate learner and stakeholder feedback into continuous improvement cycles

• Monitor client satisfaction, identify upsell opportunities, and ensure renewals by driving ROI for our clients. • Guide new clients through successful implementation and onboarding, tailoring strategies to meet their unique needs. • Serve as the primary point of contact for your portfolio of clients, fostering strong, long-term relationships. • Coordinate cross-functional projects and manage stakeholder expectations to ensure smooth execution and client success. • Lead engaging training sessions and business reviews with senior professionals. • Proactively address client concerns and resolve issues with professionalism and efficiency. • Gather client feedback to drive continuous improvement and contribute to product development. • Play a key role in transforming the way large law firms leverage technology to drive efficiency and profitability.

• Own the strategic relationship with a portfolio of high-value Fortune 500 clients • Serve as the main point of contact post-sale, ensuring alignment with client business objectives • Act as a strategic advisor and tactical partner, guiding clients through platform optimization and maturity • Drive platform adoption, ensuring clients realize measurable business value • Proactively identify opportunities for Ontic to solve additional pain points and help clients scale their protective intelligence programs • Build success plans, map value drivers, and track ROI to strengthen business cases for renewal and growth • Lead high-level business reviews and success planning sessions with senior executives and cross-functional stakeholders • Challenge clients thoughtfully when needed—presenting data, trends, and best practices that guide better outcomes • Forecast, manage, and own renewals, ensuring seamless continuation of service • Partner with Sales to identify expansion opportunities and co-create account growth strategies • Track account health signals and proactively mitigate risks to retention • Serve as the voice of the client internally, influencing product roadmaps, service offerings, and strategic initiatives • Collaborate with Product, Engineering, Sales, and Marketing to ensure a coordinated approach to client satisfaction and innovation • Contribute to scaling internal systems and workflows (e.g., SFDC, JIRA, Pendo) to drive efficiency and repeatability • Help define and refine playbooks, onboarding frameworks, and client communication models