• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs. • Solution Design: Architect end-to-end CX/CCaaS systems, map current state to target architectures, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security. • Documentation & Standards: Develop solution blueprints, architectural documents, integration maps, security models, data flows, reference architectures, BoMs and ensure adherence to standards. • Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships. • Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point. • Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally.

• Support the sales team in their campaigns by helping identify, quantify, and capture Litify’s value proposition and best solution that solves the customer’s challenges • Build and demonstrate the Litify platform that align with the customer’s needs • Conduct discovery sessions to potential Litify clients alongside our sales team • Directly engage internal and external stakeholders in client-facing environments via demos and presentations • Configure Salesforce for custom demonstrations to showcase specific capabilities and enhancing standard demos for use by internal team members • Attain quarterly and annual objectives assigned by management • Answer RFPs effectively • Ability to travel domestically (1-2x per month)

• Partner with clients to gather requirements and design scalable SAP ECP solutions. • Configure and support payroll schemas, rules, calculations, time management, and integration points. • Ensure compliance with U.S. payroll, tax, and benefits requirements. • Design and support integrations between EC, EC Payroll, and third-party systems. • Document system configuration, business processes, and testing activities. • Provide knowledge transfer, training, and mentorship to clients and team members. • Stay current with SAP releases, best practices, and certifications. • Collaborate across teams to ensure seamless module integration.

• Help AI-focused startups in Neo4j’s Startup Program succeed with graph + LLM solutions • Serve as the primary technical point of contact for a portfolio of AI startups in the program • Guide teams in designing, building, and deploying Neo4j-based architectures • Advise on best practices for Neo4j usage across Aura and self-managed environments, including scaling, performance, and production readiness • Troubleshoot implementation challenges and help customers make sound technical tradeoffs • Help startups design and implement LLM-enabled solutions using Neo4j • Translate customer AI requirements into concrete Neo4j-centered architectures, patterns, and implementation guidance • Work with common AI frameworks and tooling such as LangChain, LlamaIndex, PydanticAI or ADK • Identify and promote repeatable graph + AI solution patterns across the startup portfolio • Own the ongoing technical relationship with assigned startups • Run regular check-ins, track progress, and proactively identify risks or blockers • Help customers move from early experimentation to successful production adoption • Partner closely with the Field AI team to align on architectures, patterns, and technical strategy • Feed real-world startup requirements, usage patterns, and product gaps back to Product and Field teams • Bridge product gaps where needed through third-party tools, integrations, and pragmatic solution design • Contribute to internal enablement content, examples, office hours, and best practices for graph + AI patterns • Share lessons learned from startup engagements with broader Field teams • Help standardize playbooks, templates, and reference implementations for the Startup Program