Make experiences flow.
CX Solution Architect
Location
United Kingdom
Posted
90 days ago
Salary
0
Seniority
Senior
Job Description
CX Solution Architect
NICE
• Pre-Sales Leadership: Engage with clients, analyse requirements, create proposals, and present solutions, often involving RFPs/RFIs. • Solution Design: Architect end-to-end CX/CCaaS systems, map current state to target architectures, defining technology stacks, integrations (telephony, CRM, AI), data flows, and security. • Documentation & Standards: Develop solution blueprints, architectural documents, integration maps, security models, data flows, reference architectures, BoMs and ensure adherence to standards. • Stakeholder & Team Collaboration: Work with sales, IT, product, and delivery teams, and manage client relationships. • Implementation Oversight: Guide development, manage migrations, provide technical leadership, and act as an escalation point. • Innovation: Stay current with trends, technology advancements, and act as a thought leader both internally and externally.
Job Requirements
- Experience in pre-sales solution architecture or enterprise architecture for cloud/SaaS solutions.
- Deep Technical expertise in CX/CCaaS (e.g., NICE CXone or comparable), AI/automation platforms (e.g., Cognigy or equivalent) and CRM/ITSM/ERP integrations.
- Experience solutioning integrations between CX/CCaaS platforms and AI services, automation tools, or adjacent customer systems through hands-on design/build.
- Fluency with identity provisioning (SSO: SAML/OIDC; SCIM), API design, event-driven integration, and secured data movement.
- Solid knowledge in AWS/Azure/GCP; understanding of networking, resiliency, observability and cost drivers.
- Strong analytical, problem-solving, leadership communication skills and the ability to translate business and technical requirements into platform designs.
- Ability to translate complex business needs into technical designs and ROI.
- Proficiency with Agile methodologies and enterprise governance.
- Expertise Detailed knowledge in enterprise security and compliance (ISO 27001, SOC 2, GDPR), including data residency, encryption (at rest/in transit), and key management; supporting public sector/regulated requirements and partnering on risk assessments to drive clear, defensible architecture decisions.
Benefits
- NICE Ltd. is proud to be an equal opportunity employer, offering consideration for employment without regard to various protected categories.
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