• Owner of customer incidents as assigned. • Make minor repairs and replace components on Tier I equipment. • Assist in site preparation--including installation of cable, staging of equipment, and minor testing of equipment. • Perform required modular swaps and unit replacements or perform preventative maintenance services. • Respond to all customer concerns or problems.

Title: Implementation Consultant Location: London, England, NOL 1Eo United Kingdom Department: Professional Services Job Description: Job Description Title: Implementation Consultant Department: Professional Services Location: Remote in UK About Aria Systems: Aria provides a cloud-based monetization platform for subscription- and usage-based businesses. Aria removes billing bottlenecks and allows companies to rapidly introduce and evolve their offerings, bundles, and promotions. Innovative companies, like Allstate, Honda, Subaru, Dover and Trimble depend on Aria for agility to accelerate their time to revenue, maximize customer value, and ultimately grow their business. We are looking for talented, passionate people with strong track records and relevant expertise to help us achieve our goals. We are a fast-moving SaaS company that offers a dynamic working environment with a collaborative culture, where you and your peers learn from each other and make visible contributions that benefit our world-class customers and partners. Department Overview The Professional Services team is responsible for implementing Aria Solutions for our Enterprise customers. Professional Services purpose is to ensure successful implementations that maximize and sustain Aria Adoption and Return on Investment (ROI), leading to higher customer satisfaction, renewal and referenceability. Position Summary The Implementation Consultant is responsible for the technical implementation of large and small-scale Aria professional service projects. They are a strategic thinker and team player, comfortable working at a fast pace. The right candidate will have considerable experience with enterprise software applications, software implementations, good knowledge of technical concepts, and knowledge of subscription billing and management solutions. The Implementation Consultant position requires strong communication skills, both verbal and written; knowledge of programming languages, database technologies, and implementation methodologies; billing domain expertise; and a passion for leading the client to a successful go-live. They take ownership for identifying and documenting client business requirements, mapping and configuring the Aria solution to meet the requirements, and implementing Aria to achieve a successful implementation. The Implementation Consultant must be able to identify potential issues and risks early in an implementation to develop mitigation strategies and contingency plans. The successful candidate will have an innate ability to simplify technology concepts and to plan, prioritize and seamlessly integrate all moving parts to deploy successful solutions. Responsibilities - Perform business and technical requirements gathering, use-case discovery, and platform analysis - Serve as the primary day-to-day contact for clients, third-party vendors, partners and internal project stakeholders - Collaborate with the Engineering team to develop estimates and overall implementation solution plans - Serve as the lead for all implementation and integration efforts - Define and document best practices and contribute to company knowledge sharing efforts - Identify and define integration points with third party solutions - Define and document tools and technologies used to implement Aria - Perform problem analysis (identify root causes, outline resolution options, and take appropriate actions to resolve problems) Qualifications Required: - Experience as an Implementation Consultant - Bachelor's degree or equivalent, Computer Science, Info Systems or similar degree preferred Desired: - Excellent written and verbal communication skills - Familiarity with programming languages (Java, PHP, Perl, SQL) - Be familiar with each of the various UML forms and have expertise in the development of use cases and class diagrams, and occasionally state diagrams as well - Extensive experience working with enterprise level systems and cloud ecommerce platforms - Up-to-date understanding of market trends and keen interest in following emerging technologies - Excellent teamwork skills - Proven ability to be successful in cross-functional teams - Able to travel domestically and internationally, as needed (typically less than 25%) Aria Culture: Aria Systems fosters a flexible, rewarding, and close-knit work environment while encouraging innovation and self-direction. We expect everyone on the team to share our strong sense of urgency, ability to learn and master new technologies quickly, and willingness to adapt to rapidly changing priorities. In return, Aria offers competitive salaries and benefits, attractive equity, and a flexible, informal work environment. Apply for this position directly on our website at https://www.ariasystems.com/company/careers Aria Systems is an AA/EEO employer that actively pursues and hires a diverse workforce. Please, no phone calls. Principals only; recruiters please do not respond to this ad.

Role Description The Enterprise Implementation Specialist owns the full post-sale lifecycle for a focused portfolio of 2–3 large enterprise accounts—from initial configuration and go-live through long-term adoption, health, and renewal. This is a high-ownership, hands-on role: you will configure Coast to match each customer’s operational workflows, lead change management and training, and stay with accounts as their primary point of contact and strategic advisor. You will work across a mix of new enterprise accounts coming through the sales pipeline and existing enterprise accounts that are ready for a deeper implementation partnership. In both cases, the goal is the same: make Coast indispensable to their operations. Beyond your own accounts, you will be a key contributor to building out Coast’s enterprise implementation infrastructure—developing the playbooks, templates, and documentation that will scale this function as we grow. This role has real leverage: what you build here will shape how Coast implements and retains enterprise customers for years to come. This position is remote or hybrid if based in the Bay Area (at least 2 days in office per week). Our office is located at a co-working facility in downtown San Francisco. This role requires travel approximately 10–15% of the time — typically 1–2 short trips per month, usually 1–2 days each, to customer sites primarily in North America. What You'll Do - Implementation & Configuration - Lead end-to-end implementation for enterprise accounts, from discovery and scoping through configuration, testing, go-live, and post-launch stabilization. - Conduct deep-dive discovery sessions with operational stakeholders to map existing workflows, data structures, and pain points—then translate those into a Coast configuration that drives measurable outcomes. - Manage implementation timelines, milestones, and stakeholder communications with a high degree of organization and follow-through. - Partner with customers to drive change management—develop adoption plans, identify internal champions, deliver role-specific training, and run office hours to accelerate time-to-value. - Ongoing Account Ownership - Serve as the primary point of contact for your portfolio of enterprise accounts post-go-live, maintaining relationships at both the operational and executive level. - Proactively monitor account health and platform usage to identify adoption risks and opportunities; surface and execute action plans before issues escalate. - Conduct regular check-ins and business reviews; share progress against defined outcomes and surface roadmap-aligned recommendations. - Collaborate with Sales to support renewals and identify expansion opportunities within your accounts. - For existing enterprise accounts transitioning into this role, conduct a structured account audit—assess current configuration, usage gaps, and relationship health—and develop a plan to deepen adoption and value. - Playbook & Infrastructure Development - Build and maintain enterprise implementation playbooks, configuration templates, onboarding documentation, and training materials that can be scaled across the team. - Identify patterns and gaps across your accounts and translate them into repeatable processes and best practices. - Partner with Product and Engineering to communicate post-implementation feedback, adoption blockers, and feature requests—with clear, data-backed narratives. - Contribute to the development of escalation pathways and quality standards for enterprise customer engagements. Qualifications - 5+ years of experience in implementation, solutions consulting, or customer success in B2B SaaS, with direct ownership of enterprise accounts post-sale. - Demonstrated ability to configure software products to match complex customer workflows—prior experience with no-code platforms, CMMS, field service management, or operations software is a strong plus. - Strong consultative and discovery skills: you can translate ambiguous operational requirements into a clear implementation plan and success roadmap. - Comfortable leading change management—you know how to build internal champions, design training for frontline workers, and drive adoption in organizations with layered stakeholders. - Track record of managing a small number of complex, high-value accounts with a high degree of ownership and follow-through. - Experience building implementation or onboarding documentation, playbooks, or training materials; you think in systems, not just individual accounts. - Excellent communication skills: you can run a configuration workshop with an operations manager and a business review with a VP of Operations in the same week. - High ownership and strong organization in a fast-moving startup environment; comfortable with ambiguity and able to build structure where little exists. - Domain experience in maintenance, facilities management, manufacturing, or deskless-workforce operations is a plus but not required. Benefits - Base salary of $120,000 - $150,000 based on experience and location - Competitive equity - Health insurance (medical, dental, vision) - 401(k) plan with employer matching - Flexible time off

Role Description Please note: This position is part of a proposal effort and will be filled only upon contract award. The Nuvolo Solution Implementation Specialist leads and executes the successful delivery of Nuvolo’s Enterprise Asset Management (EAM) and Integrated Workplace Management System (IWMS) solutions. This role will work closely with client stakeholders, internal teams, and third-party vendors to ensure Nuvolo implementations are configured, tested, and deployed according to business requirements. Essential Duties and Responsibilities - Lead and manage end-to-end Nuvolo implementations, including planning, configuration, testing, training, and deployment - Conduct discovery sessions to gather business, functional, and technical requirements - Customize Nuvolo applications using workflows, forms, UI policies, and business rules within the ServiceNow platform - Provide subject matter expertise in Nuvolo modules such as Facilities, Clinical Engineering, Space Management, and Maintenance - Collaborate with ServiceNow developers and other system integrators for seamless integration with existing ITSM/CMMS/ERP systems - Provide user training and ongoing support during post-go-live stabilization - Create system documentation, configuration guides, and training materials - Ensure data quality and assist with data migration and cleansing processes - Monitor system performance and provide optimization recommendations Qualifications - 5+ years of experience with Nuvolo implementations (minimum 2 full-lifecycle implementations) - Deep understanding of CMMS/IWMS concepts and best practices - Strong experience with ServiceNow platform architecture and scripting - Experience with asset management, maintenance planning, and space tracking - Proven ability to work directly with customers and translate business needs into technical solutions - Excellent problem-solving, communication, and stakeholder management skills - Nuvolo Platform Certification, preferred - ServiceNow Certified System Administrator (CSA), preferred - Experience with healthcare technology management (HTM), Clinical Engineering or facilities management, preferred - Familiarity with ITIL and Agile methodologies, preferred Requirements - Compensation: $85,000-$158,000 annual. Salary is dependent upon experience level and qualifications/certifications Benefits - 401K Employer Matching - Paid Time Off (PTO) - Holidays - Health Insurance - Dental Insurance - Vision Insurance - Employer-paid Life Insurance - Employer-paid AD&D Insurance - Employee-paid voluntary benefits - Employee development resources Company Description Capital i is an equal opportunity employer. We prohibit discrimination and harassment of any kind based on any protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Capital i makes hiring decisions based solely on qualifications, merit, and business needs at the time. Capital i is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@capitali.us.