Title: Associate Clinical Operations Manager - FSP Location: Remote United Kingdom Full time Remote Job Description The Associate Manager Clinical Operations oversees the daily line management responsibilities of the Start Up team. This role serves as a positive leadership and professional role model for respective staff, which may include CAS, CS, CRAs, RSMs, PAs (if applicable), and other clinical operations-focused personnel. The Manager will focus managing start up teams in UK and Italy. What You'll Do: • Manage and conduct induction/orientation programs for all new employees, ensuring their smooth assimilation into the company. • Ensure all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. • Support allocation activities per the local resourcing process. Support activities of project leads/functional leads to optimizing the operational running of projects. • Escalate appropriately any issues which may impact project deliverables. • Deliver training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identify training gaps and ensure that training requirements are met. • May contribute to development of training programs, where appropriate. • Participate in process improvement/development initiatives. • Ensure understanding and facilitation of the risk based monitoring approach. • Alert management to quality issues, requests QA audits as appropriate, and support direct reports and project team in providing audit responses as required. • Manage and review systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. • Evaluate work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable. • Manage staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approve courses of action on salary administration, hiring, corrective action, and terminations. Review and approve time records, expense reports, requests for leave, and overtime. Education & Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 5 years). • 1+ year of leadership responsibility Previous UK and EMEA experience with submissions and/or the contracting process (preferably both). Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions. Knowledge, Skills, Abilities: • Manages and conducts induction/orientation programs for all new employees, ensuring their smooth assimilation into the company. • Ensures all staff CVs, training records, position profiles and experience profiles are complete and up-to-date. • Supports allocation activities per the local resourcing process. Supports activities of project leads/functional leads to optimize the operational running of projects. Escalates appropriately any issues which may impact project deliverables. • Delivers training on Working Practice Documents (WPDs) and Standard Operating Procedures (SOPs), local requirements and any other subjects that impact clinical operations. Identifies training gaps and ensures that training requirements are met. May contribute to development of training programs, where appropriate. • Participates in process improvement/development initiatives. • Ensures understanding and facilitation of the risk based monitoring approach. • Alerts management to quality issues, requests QA audits as appropriate, and supports direct reports and project team in providing audit responses as required. • Manages and reviews systems (e.g. CTMS, Preclarus, Clarity) to evaluate employee and project metrics, KPIs and general project status. • Evaluates work of staff, including conducting PAVs (either remote or on-site) to thoroughly evaluate the employee monitoring skills and project conduction when applicable. • Manages staff, which may include interviewing and selection, job description preparation, professional development, goal setting, performance management, coaching and mentoring, employee counseling, and separations. Approves courses of action on salary administration, hiring, corrective action, and terminations. Reviews and approves time records, expense reports, requests for leave, and overtime.

Role Description Baptist Health is looking for a Clinical Quality Coordinator to join our team. This is a remote position that requires residency in KY, IN, IL. This position coordinates, facilitates, and implements Clinical Quality Improvement initiatives. It uses best practice strategies to assist with achieving the goals of high-quality, cost-effective patient care and service while demonstrating compliance with regulatory agencies. - Coordinates, facilitates and implements best practice strategies for assigned patient populations to meet quality and cost goals. - Designs and documents assigned projects to demonstrate the quality levels delivered to patients, while applying Baptist’s approach to quality. - Uses statistical techniques to analyze and display clinical data using measurement tools and systems, as appropriate. - Interprets and communicates results in a way that the customer understands. - Meets individually with providers and staff to assist with problem-solving, recommend and facilitate improvement strategies. - Measures and evaluates attainment of goals. - Manages multidisciplinary quality improvement teams and projects to support the accomplishment of Baptist’s goals. - Completes medical record reviews, compares current practice against best practice guidelines and provides recommendations to improve patient care. - Reviews Epic medical records and other documentation to ensure quality care and accuracy of data capture. - Provides leadership and consultative services at least quarterly to departments and services within the organization in achieving regulatory, accreditation and organizational compliance in quality, safety and in performance management and improvement activities. - Serves as a resource on external regulatory requirements relative to Clinical Quality activities. - Serves as an educator, communicator, and resource to physicians, providers, and staff to understand quality and clinical outcomes objectives. - Develops educational programs regarding quality initiatives and strategic objectives. - Collaborates with clinical education, physicians, providers, and staff to review, design, and coordinate the use of education materials. - Drives development of improved Electronic Health Record tools to support Quality in collaboration with key functional departments and leadership. - Coordinates and/or leads quality committee meetings. - Ensures all key stakeholders receive consistent communication across departments and sites. - Shares successful process improvement and care management practices. Qualifications - Bachelor’s Degree in Quality Management or related field. Requirements - Work Experience. - Education. Benefits - If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Company Description Baptist Health is an Equal Employment Opportunity employer.

• Responsible for the clinical operations of a project within a defined regional/global level. • Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the Monitoring Plan, Protocol, Good Clinical Practice (GCP), ICH guidelines and local regulations. • The COL acts as a primary liaison between the CRAs and the clinical project team. • Additional responsibilities include project specific training of CRAs, conducting assessment visits with CRAs, implementation of enrollment and recruitment strategies, preparation of the monitoring plan and other structural documentation and the oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions. • The COL will develop study tools for site and CRA use, review visit reports, review and track protocol deviations, and support other objectives for clinical operations and the clinical project team.

• Provide direct leadership and supervision to AVP-level clinical leaders • Ensure accountability, performance management, and cross-functional alignment • Develop and maintain enterprise-wide clinical strategies, policies, and procedures • Ensure the development and ongoing oversight of utilization management programs • Allocate and manage clinical caseloads across clinical teams • Establish and lead quality improvement initiatives • Oversee grievance and complaint management processes • Drive clinical program integration across Behavioral Health and EAP services • Support provider network expansion • Deliver crisis counseling support as appropriate to clients and/or members • Develop and regularly deliver executive-level reporting on clinical operations • Support organizational growth initiatives