HealthDrive

Role Description We are seeking a highly skilled RN or LPN to serve as the remote support hub for our in-house Nurse Practitioners (NPs) practicing in Skilled Nursing Facilities (SNFs) as a Clinical Support Nurse. Your mission is to fundamentally improve NP efficiency and patient outcomes by owning a powerful combination of clinical, data, and communication tasks. You won't just be handling logistics; you'll be performing: - Clinical triage - Educating families - Managing critical program data - Coordinating complex care By serving as a trusted clinical extension of our NPs, you will allow them to focus their time on top-of-license medical decision-making. Responsibilities As the central point of contact, you will: - Serve as the Clinical Communication Hub: - Act as the first line of response for our NPs, skillfully managing and triaging facility communications (e.g., medication refusals, lab delays, pharmacy questions). - Conduct structured telephonic or message-based triage for acute, non-emergency symptoms, escalating to the NP with clear clinical recommendations. - Act as a key contact for families, providing care plan education and clarification on the NP's behalf to ensure understanding and alignment. - Own the End-to-End Specialist Referral Process: - Manage the full specialist referral lifecycle, from initiating specialist outreach to tracking referral status and ensuring a closed loop. - Compile and send all requested clinical documentation to specialist offices. - Coordinate patient transportation with facility staff, ensuring no logistical details are missed. - Drive Clinical Data & Quality Insights: - Proactively locate and synthesize critical patient information from Health Information Exchanges (HIE) as requested by NPs. - Support program-specific tracking (e.g., Chronic Care Management (CCM) enrollment, consents, and time). - Perform data abstraction from the EHR to support quality dashboards and reports that are shared with leadership. Why You'll Love This Role - High Visibility & Strategic Impact: You'll have the unique opportunity to report directly to the Chief Innovation Officer. This role isn't just a support function; you'll be a key partner in building, refining, and scaling this program, with a direct line to company leadership. - True Work-Life Balance: This is a fully remote, Work-From-Home position with the flexibility to manage your own schedule and day. - Be a Pioneer: You get to be on the ground floor of a high-impact program. You'll help create the playbook, refine workflows, and have a tangible impact on the program's success as it scales. - Meaningful Growth: We are committed to your professional development, with opportunities to expand your licensure and grow alongside the program. Qualifications - Active, unencumbered RN or LPN license in Maryland - Minimum of 2 years of direct nursing experience in a Skilled Nursing Facility (SNF) or Assisted Living Facility (ALF) - Exceptional organizational skills and meticulous attention to detail - Strong, professional communication skills (both written and verbal) - A self-starting mindset with the proven ability to work independently, manage priorities, and solve problems in a remote setting Preferred - Active licensure in Maryland (MD) - High proficiency with Electronic Health Records (EHR) and HIE systems