Role Description Baptist Health is looking for a Clinical Quality Coordinator to join our team. This is a remote position that requires residency in KY, IN, IL. This position coordinates, facilitates, and implements Clinical Quality Improvement initiatives. It uses best practice strategies to assist with achieving the goals of high-quality, cost-effective patient care and service while demonstrating compliance with regulatory agencies. - Coordinates, facilitates and implements best practice strategies for assigned patient populations to meet quality and cost goals. - Designs and documents assigned projects to demonstrate the quality levels delivered to patients, while applying Baptist’s approach to quality. - Uses statistical techniques to analyze and display clinical data using measurement tools and systems, as appropriate. - Interprets and communicates results in a way that the customer understands. - Meets individually with providers and staff to assist with problem-solving, recommend and facilitate improvement strategies. - Measures and evaluates attainment of goals. - Manages multidisciplinary quality improvement teams and projects to support the accomplishment of Baptist’s goals. - Completes medical record reviews, compares current practice against best practice guidelines and provides recommendations to improve patient care. - Reviews Epic medical records and other documentation to ensure quality care and accuracy of data capture. - Provides leadership and consultative services at least quarterly to departments and services within the organization in achieving regulatory, accreditation and organizational compliance in quality, safety and in performance management and improvement activities. - Serves as a resource on external regulatory requirements relative to Clinical Quality activities. - Serves as an educator, communicator, and resource to physicians, providers, and staff to understand quality and clinical outcomes objectives. - Develops educational programs regarding quality initiatives and strategic objectives. - Collaborates with clinical education, physicians, providers, and staff to review, design, and coordinate the use of education materials. - Drives development of improved Electronic Health Record tools to support Quality in collaboration with key functional departments and leadership. - Coordinates and/or leads quality committee meetings. - Ensures all key stakeholders receive consistent communication across departments and sites. - Shares successful process improvement and care management practices. Qualifications - Bachelor’s Degree in Quality Management or related field. Requirements - Work Experience. - Education. Benefits - If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now! Company Description Baptist Health is an Equal Employment Opportunity employer.

• Responsible for the clinical operations of a project within a defined regional/global level. • Provides oversight of project deliverables, assigned Clinical Research Associate (CRAs) and Investigator sites in accordance with the Monitoring Plan, Protocol, Good Clinical Practice (GCP), ICH guidelines and local regulations. • The COL acts as a primary liaison between the CRAs and the clinical project team. • Additional responsibilities include project specific training of CRAs, conducting assessment visits with CRAs, implementation of enrollment and recruitment strategies, preparation of the monitoring plan and other structural documentation and the oversight of monitoring visit scheduling, site and monitoring performance metrics, issue escalation and corrective actions. • The COL will develop study tools for site and CRA use, review visit reports, review and track protocol deviations, and support other objectives for clinical operations and the clinical project team.

• Provide direct leadership and supervision to AVP-level clinical leaders • Ensure accountability, performance management, and cross-functional alignment • Develop and maintain enterprise-wide clinical strategies, policies, and procedures • Ensure the development and ongoing oversight of utilization management programs • Allocate and manage clinical caseloads across clinical teams • Establish and lead quality improvement initiatives • Oversee grievance and complaint management processes • Drive clinical program integration across Behavioral Health and EAP services • Support provider network expansion • Deliver crisis counseling support as appropriate to clients and/or members • Develop and regularly deliver executive-level reporting on clinical operations • Support organizational growth initiatives

Title: Associate Director - Clinical Operations Location: Albany United States Job Category: Nursing Staff Requisition Number: ASSOC002512 Full-Time Hybrid Job Description: The Associate Director of Clinical Operations is responsible for the leadership, coordination, and execution of clinical operations for the College of Nursing and Health Sciences. Reporting to the Associate Dean, Academic Operations, this position supports the planning, development, and implementation of clinical operations to ensure high-quality, compliant, and scalable clinical and practice experiences for students. This role also provides oversight of State Board of Nursing operations, ensuring accurate, timely, and compliant licensure support services for students and graduates across all jurisdictions. The Associate Director supervises State Board staff and ensures alignment of licensure processes with institutional, regulatory, and student success goals. This role functions as a working leader, actively contributing to daily clinical operations workflows while supervising and guiding the clinical operations team. The Associate Director balances strategic oversight with direct participation in operational tasks, particularly during peak academic cycles and critical periods, ensuring continuity, efficiency, and service excellence. We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM-5:00 PM, including a 1-hour lunch, for a 37.5-hour week. Success in this role is measured by effective clinical placements, operational efficiency, clinical and accreditation compliance, strong partner relationships, and team performance. Essential Duties and Responsibilities, including but not limited to: Leadership and Operational Management - Lead the planning, development, and execution of clinical operations initiatives, ensuring timelines, deliverables, and outcomes are achieved. - Provide direct supervision, coaching, and performance management for clinical operations team, including hiring, training, assigning work, and evaluating performance. - Model operational best practices by actively engaging in team workflows and demonstrating effective process execution. - Ensure equitable workload distribution while maintaining the ability to independently perform team responsibilities. - Ensure continuity of operations by directly assuming responsibilities during staffing shortages, peak periods, or complex situations. - Provide direct oversight and supervision of the State Board team, including State Board Coordinators and related roles, ensuring high-quality, compliant licensure support services. - Establish performance expectations, monitor workload distribution, and ensure timely processing of licensure-related activities and student communications. - Ensure staff maintain current knowledge of evolving state-by-state licensure requirements and service protocols. Working Leadership / Direct Operational Support - Function as a working leader by actively performing clinical operations tasks alongside team members. - Maintain working proficiency in all Clinical Operations Associate responsibilities, including: - Maintaining and auditing health record/compliance databases. - Managing student records and documentation systems. - Preparing, tracking, and reconciling clinical and practice experience assignments. - Communicating with students, faculty, and clinical partners regarding requirements, placements, and compliance. - Provide direct operational support during high-volume periods (e.g., term start, clinical clearance deadlines). - Serve as both escalation point and operational backup for all team functions. - Troubleshoot and resolve complex operational issues through both leadership and hands-on engagement. Clinical Placement and Partner Management - Collaborate with faculty leadership to establish, develop, and maintain clinical placement sites aligned with program goals. - Oversee affiliation agreements and contracts with clinical partners, including initiation, renewal, and termination. - Manage coordination and tracking of clinical placements to ensure appropriate student placement and regulatory compliance. - Identify and resolve issues related to clinical placements and partner relationships. Compliance, Systems, and Reporting - Ensure compliance with healthcare partner requirements, regulatory standards, and accreditation expectations. - Serve as a subject matter expert, liaison, and active system user for clinical systems and health record databases, ensuring data accuracy through direct entry, audit, and reporting activities. - Develop and maintain processes that ensure students and faculty meet eligibility requirements for clinical participation. - Prepare, review, and maintain accurate records, reports, and documentation related to clinical operations. Process Improvement and Collaboration - Develop and implement standardized processes, procedures, and documentation to improve efficiency, consistency, and scalability. - Collaborate with academic leadership and cross-functional departments to support operational goals and resolve challenges. - Assist in onboarding and supporting clinical instructors and preceptors as needed. Other Duties - Perform other duties as assigned or required. Qualifications To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Bachelor's degree required; Master's degree preferred. - Minimum of 5 years' experience in operations or clinical coordination environment. - Demonstrated experience managing staff, including supervision, performance management, and team development. - Proven ability to balance strategic leadership with hands-on operational execution. - Exceptional interpersonal, communication, and problem-solving skills. - Ability to manage complex workflows and competing priorities in a fast-paced environment. Preferred Qualifications - Experience working in higher education or distance education environments. - Familiarity with clinical placement systems and compliance tracking platforms. The hiring salary range for this position is $64,000 - $67,000. The hiring salary range above represents the University's good faith estimate at the time of posting.