Role Description Legrand North America is seeking a talented and motivated IT Program Manager to join the Enterprise Data Management (EDM) organization. This role will report to the Director of Enterprise Data Management and serve as the techno-functional leader responsible for coordinating and managing enterprise data initiatives across Data Engineering, Data Governance, Data Analytics, and enterprise data platforms. This position will lead cross-functional programs spanning both legacy and modern cloud-based data ecosystems, partnering with business stakeholders, architecture teams, analytics teams, and IT delivery organizations to drive scalable, governed, and high-quality enterprise data solutions. We are looking for someone who will bring strong program/project management expertise, enterprise data management experience, and the ability to align strategic data initiatives with business priorities and operational execution. Qualifications - Bachelor’s degree required, preferably in business or technical discipline - Master in Scrum - Certified Scrum Product Owner or Certified Scrum Master - Certified Project Management Professional (PMP) Requirements - Experience with Data management systems and processes - Experience in managing a minimum of 3-5 EDM programs - Azure Cloud experience is beneficial - Experience with managing projects in Agile methodology - Strong project/program management skills - Proficient skills in Microsoft Office Suite including Project Plan - Proficient in either Jira or Azure DevOps - Continuous improvement, Ways of Working - Strong communication skills and the ability to work between technical and business teams - Strong interpersonal skill, with a collaborative and thoughtful approach - Experience with 3rd party development partners Benefits - Comprehensive medical, dental, and vision coverage - High employer 401K match - Paid time off (PTO) and holiday pay - Short-term and long-term disability benefit plans - Above-benchmark paid maternity and parental leave - Bonus opportunities in accordance with the Company’s incentive plans - Paid time off to volunteer - Active/growing Employee Resource Group network Company Description Legrand is the global specialist in electrical and digital building infrastructures. Our comprehensive offering of solutions for residential, commercial, and data center markets makes us a benchmark for customers worldwide. We harness technological and societal trends with lasting impacts on buildings with the purpose of improving life by transforming the spaces where people live, work, and meet with electrical and digital infrastructures and connected solutions that are simple, innovative, and sustainable. Legrand is a global, publicly traded company listed on the Euronext (Legrand SA EPA: LR). For more information, visit www.legrandgroup.com/en . Legrand, North & Central America (LNCA) is a leader in the AV, Lighting & Controls, Electrical, and Data Center markets.

• Own and drive 1-3 major strategic initiatives per quarter that span multiple teams and departments • Act as the central coordinator and single point of accountability for complex, multi-stakeholder technical projects • Navigate competing priorities and build consensus across departments with different objectives • Define success criteria, track progress, manage dependencies, and communicate status to stakeholders • Identify and mitigate risks before they become blockers • Drive initiatives from conception through successful delivery and post-launch measurement • Design and continuously improve engineering workflows including agile practices, sprint cycles, and release processes • Identify and eliminate friction points in the development lifecycle from code commit to production deployment • Establish engineering best practices and standards that scale across teams • Build dashboards and reporting systems that provide actionable insights to engineering leadership

Role Description The Head of Program Delivery serves as the Global Program Owner for a strategic customer’s Candidate Travel Program, providing executive-level ownership, quality assurance, team leadership and accountability across all regions. This senior leadership role ensures consistent program execution, strong stakeholder alignment, continuous efficiency gains through automation, and positions Direct Travel as a trusted strategic partner to the customer’s recruiting organization. - Global Program Ownership & Delivery: Own end-to-end delivery of the customer’s Candidate Travel Program for the US region ensuring consistent execution and brand alignment. - Executive Stakeholder Management: Maintain executive-level alignment with Customer on program performance, scope, evolution, and strategic initiatives; serve as the primary non-agent escalation point for critical candidate, stakeholder, or delivery issues. - Program Governance: Lead program governance including SLA oversight, risk management, service monitoring, and policy adherence; ensure strong alignment and coordination between Program Management, Account Management, Operations, and Technology (Juno/Avenir). - Strategic Performance Management: Drive quarterly efficiency reviews, tying automation adoption to reduced manual effort and long-term cost optimization; establish and monitor KPIs and SLAs across all regions. - Program Evolution & Change Management: Sponsor and guide program changes as Customer's hiring volumes, locations, or policies evolve; identify opportunities for innovation and service enhancement. - Leadership & Team Alignment: Provide strategic direction and mentorship to Regional Senior Program Managers; ensure clarity of roles, accountability, and cross-functional collaboration. - Reporting & Business Intelligence: Prepare executive summaries, business reviews, and strategic recommendations for Customer stakeholders; communicate program health, risks, and opportunities. Qualifications - 10+ years of corporate travel account management, program management, or operations leadership experience. - 5+ years managing global customer programs with multi-regional complexity. - Demonstrated experience with travel industry automation, workflow management systems, and data analytics. - Strong executive communication and presentation skills; ability to influence at C-suite level. - Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms. - Ability to work across time zones and manage global stakeholder expectations. - Excellent problem-solving, strategic thinking, and decision-making capabilities under pressure. - Bachelor's degree in Business, Operations, or related field preferred. Preferred Qualifications - Experience with Customer service and large enterprise recruiting programs. - Knowledge of candidate travel and recruiting platforms preferred. - Project Management Professional (PMP) or similar certification. - Background in business travel policy, mobility, or relocation services. - Experience leading cross-functional teams across multiple vendors and geographies. - Bilingual is ideal, Spanish preferred.

Role Description The Senior Program Manager serves as the regional owner for candidate travel delivery, ensuring alignment to the global operating model, policies, and service expectations while managing regional execution, escalations, and stakeholder coordination. This role bridges global strategy with regional execution, ensuring a consistent, high-quality candidate experience across the assigned region. Core Responsibilities - Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs. - Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes. - Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps. - Escalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations. - Candidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution. - Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities. - Capacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review. - Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team. Success Measures - Regional SLA adherence and response times. - Low escalation leakage to senior leadership. - Smooth execution through volume spikes and hiring surges. - Regional CSAT scores and candidate feedback. - Accuracy and completeness of candidate travel execution. - Automation adoption and efficiency metrics by region. - Team productivity and employee engagement. Qualifications - 7+ years of corporate travel account management, program management, or operations experience. - 3+ years managing regional or multi-location travel programs. - Strong knowledge of travel industry operations, policies, and automation platforms. - Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis. - Excellent interpersonal, communication, and problem-solving skills. - Ability to manage multiple priorities and work across time zones. - Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms. - Strong analytical and reporting capabilities. - Bachelor's degree in Business, Operations, or related field preferred. Preferred Qualifications - Experience with Google or large enterprise recruiting programs. - Knowledge of candidate experience best practices and recruiting workflows. - Experience with SLA management and KPI tracking. - Background in business travel policy or mobility services. - Leadership experience managing small teams or matrix teams. - Bilingual Spanish is ideal.