Role Description The Head of Program Delivery serves as the Global Program Owner for a strategic customer’s Candidate Travel Program, providing executive-level ownership, quality assurance, team leadership and accountability across all regions. This senior leadership role ensures consistent program execution, strong stakeholder alignment, continuous efficiency gains through automation, and positions Direct Travel as a trusted strategic partner to the customer’s recruiting organization. - Global Program Ownership & Delivery: Own end-to-end delivery of the customer’s Candidate Travel Program for the US region ensuring consistent execution and brand alignment. - Executive Stakeholder Management: Maintain executive-level alignment with Customer on program performance, scope, evolution, and strategic initiatives; serve as the primary non-agent escalation point for critical candidate, stakeholder, or delivery issues. - Program Governance: Lead program governance including SLA oversight, risk management, service monitoring, and policy adherence; ensure strong alignment and coordination between Program Management, Account Management, Operations, and Technology (Juno/Avenir). - Strategic Performance Management: Drive quarterly efficiency reviews, tying automation adoption to reduced manual effort and long-term cost optimization; establish and monitor KPIs and SLAs across all regions. - Program Evolution & Change Management: Sponsor and guide program changes as Customer's hiring volumes, locations, or policies evolve; identify opportunities for innovation and service enhancement. - Leadership & Team Alignment: Provide strategic direction and mentorship to Regional Senior Program Managers; ensure clarity of roles, accountability, and cross-functional collaboration. - Reporting & Business Intelligence: Prepare executive summaries, business reviews, and strategic recommendations for Customer stakeholders; communicate program health, risks, and opportunities. Qualifications - 10+ years of corporate travel account management, program management, or operations leadership experience. - 5+ years managing global customer programs with multi-regional complexity. - Demonstrated experience with travel industry automation, workflow management systems, and data analytics. - Strong executive communication and presentation skills; ability to influence at C-suite level. - Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms. - Ability to work across time zones and manage global stakeholder expectations. - Excellent problem-solving, strategic thinking, and decision-making capabilities under pressure. - Bachelor's degree in Business, Operations, or related field preferred. Preferred Qualifications - Experience with Customer service and large enterprise recruiting programs. - Knowledge of candidate travel and recruiting platforms preferred. - Project Management Professional (PMP) or similar certification. - Background in business travel policy, mobility, or relocation services. - Experience leading cross-functional teams across multiple vendors and geographies. - Bilingual is ideal, Spanish preferred.

Role Description The Senior Program Manager serves as the regional owner for candidate travel delivery, ensuring alignment to the global operating model, policies, and service expectations while managing regional execution, escalations, and stakeholder coordination. This role bridges global strategy with regional execution, ensuring a consistent, high-quality candidate experience across the assigned region. Core Responsibilities - Regional Program Ownership: Own regional execution of the Candidate Travel Program (US, EMEA, or APAC); ensure consistent delivery against global operating model, policies, and SLAs. - Stakeholder Coordination: Coordinate across Recruiting, Mobility, Relocation, and Travel stakeholders to align candidate timelines, dependencies, and expectations; facilitate cross-functional alignment on policy and process changes. - Workflow Monitoring & Exception Management: Monitor Juno workflows, dashboards, and performance metrics; intervene proactively on exceptions, disruptions, policy risks, or performance gaps. - Escalation Management: Manage regional escalations and high-priority candidate issues within defined SLAs; serve as the escalation point between Program Managers and Head of Program Delivery; resolve non-routine issues and complex candidate situations. - Candidate Experience: Ensure consistent, brand-aligned candidate experience across the region; maintain service quality standards and drive continuous improvement in responsiveness and issue resolution. - Automation & Reporting Partnership: Partner with Automation and Reporting resources to improve regional performance metrics, adoption rates, and identify efficiency opportunities. - Capacity Planning & Business Reviews: Provide regional input into quarterly reviews, capacity planning, and future-state design; prepare regional performance summaries and trend analysis for executive review. - Team Leadership & Development: Provide coaching and support to Program Managers and Specialists; ensure clear accountability and quality standards across the regional team. Success Measures - Regional SLA adherence and response times. - Low escalation leakage to senior leadership. - Smooth execution through volume spikes and hiring surges. - Regional CSAT scores and candidate feedback. - Accuracy and completeness of candidate travel execution. - Automation adoption and efficiency metrics by region. - Team productivity and employee engagement. Qualifications - 7+ years of corporate travel account management, program management, or operations experience. - 3+ years managing regional or multi-location travel programs. - Strong knowledge of travel industry operations, policies, and automation platforms. - Demonstrated experience with workflow management systems (e.g., Juno, Avenir) and data analysis. - Excellent interpersonal, communication, and problem-solving skills. - Ability to manage multiple priorities and work across time zones. - Advanced proficiency in MS Office (Excel, PowerPoint, Word) and CRM platforms. - Strong analytical and reporting capabilities. - Bachelor's degree in Business, Operations, or related field preferred. Preferred Qualifications - Experience with Google or large enterprise recruiting programs. - Knowledge of candidate experience best practices and recruiting workflows. - Experience with SLA management and KPI tracking. - Background in business travel policy or mobility services. - Leadership experience managing small teams or matrix teams. - Bilingual Spanish is ideal.

Title: Program Manager Location: Alcobendas Madrid Spain Full time Remote   Division Specific Information:  The Digital Science and Automation Solution (DSAS) business designs, develops, supplies, and supports industry leading laboratory workflow solutions and robotic automation, predominantly for the Pharma, Biopharma and the Genetic testing space. These solutions enable our customers to advance science, accelerate discovery and improve outcomes.  Our offerings shape the lab of the future, by accelerating innovation, automation and discovery. In short, it's our goal to make labs work the way people think they do with connected, instantaneous information, available seamlessly to scientists across the lab.   Position Specific Information: Thermo Fisher Scientific is seeking an accomplished Program Manager to lead multiplecomplex,cross-functional DSAS programs from concept through commercialization and closure. This role is accountable for end-to-end program execution, including scope, schedule, budget, and delivery of business outcomes. The Program Manager drives cross-functional alignment, proactively identifies and mitigates risks, resolves resource conflicts, and escalates issues with clear recommendations and trade-offs to ensure successful program delivery. This role operates across multiple concurrent programs with significant cross-functional and organizational complexity.The Program Manager will work in close collaboration with other Program Managers and dedicated Product Managers assigned to each program.   Key Responsibilities: Delivery performance - Lead end-to-end execution of multiple complex programs, ensuring delivery against committed scope, schedule, and budget - Establish and maintain program governance, including planning, milestone tracking, dependency management, and risk mitigation - Facilitate prioritization and trade-off decisions to ensure optimal business outcomes. - Championa customer-first approach across all programs, ensuring customer needs and use cases are reflected in program priorities and trade-off decisions - Proactively identify and manage risks and issuestoensure timely resolutionandmaintainprogrammomentum - Contribute toPractical Process Improvement initiatives to deliver measurable improvements in efficiency, quality, or customer experience   Commercial readiness  - Drive cross-functional readiness for product launches, including alignment with Product Management, Engineering/Quality, Commercialand Financeteams - Ensure all program deliverables support successful commercialization and launch outcomes, including regulatory, operational, and customer readiness - Track and manage launch readiness milestones and ensure alignment with go-to-market timelines   Stakeholder alignment  - Lead program communications and phase-gate reviews, providing clear, concise, and decision-oriented updates to stakeholders at all levels,including senior leadership. - Align cross-functional teams (Product, Engineering, Quality, Commercial, Operations) on priorities, timelines, and deliverables - Drive alignment and execution across multiple business units, functions, and geographies - Facilitate decision-making by presenting risks, options, and trade-offs to leadership - If applicableestablish and maintain strong working relationships with third-party partners, holding them accountable to contractual commitments and ensuring alignment on scope, schedule,performance,budget...   Financial/resource control - Manage program budgets, forecasts, and resource allocation across initiatives - Monitor financial performance and ensure alignment with approved business cases - Identifyresource constraints and drive resolution through prioritization and escalation     Key Performance Indicators (KPIs) Strategic Area - Metrics Delivery performance - % of milestones delivered on time(tracked vs. target) - % of programs delivered within approved scope and schedule Commercial readiness - % of programs successfully launched - % of programs achieving launch readiness on time - Post-launch issue rate (decreasing trend) Stakeholder alignment - Stakeholder satisfaction score - Decision turnaround time for escalated issues Financial/resource control - Budget variance(tracked vs. plan) - Resource utilization efficiency - Forecast accuracy Qualifications: - Bachelor’s degree in computer science, engineering, or a related discipline - PMP certification preferred - 8–10+ years of experience managing complex, cross-functional technical programs, including stage-gate commercialization and SDLC delivery in Agile/SAFeenvironments - Strong knowledge of project management principles (resource allocation, cost estimation, risk analysis) - Experience managing programs in regulated environments (e.g.,GxP, FDA) is a plus - Fluent in English   Additional Attributes: Execution & Delivery - Demonstrated persistence in overcoming obstacles and driving programs to completion - Ability to manage multiple complex programs simultaneously - Strong sense of ownership and accountability   Financial & Business Acumen - Strong understanding of budgeting, forecasting, and financial tracking - Familiarity with portfolio management concepts   Communication & Influence - Ability to communicate complex topics clearly to technical and non-technical audiences - Proven ability to influence decisions and drive alignment without formal authority   Comfort with Ambiguity - Ability to operate effectively in uncertain and evolving environments - Proactively identifies challenges and drives solutions   We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company 401k, and a range of employee benefits! Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation.

• Drive programs that span multiple Stripe engineering organizations • Focus on improving the internal platforms that power all of our products • Partner with engineering and product management leaders for planning, communication, and execution • Deliver exceptional results through scalable solutions that minimize disruption • Collaborate closely with Service Infrastructure • Drive company-wide refactoring and architectural improvements