AO Globe Life logo
AO Globe Life

AO Globe Life has supported working families for over 70 years, partnering with unions, credit unions, and veteran organizations nationwide. The company operates fully remotely and focuses on service, leadership development, and long-term career growth.

Customer Success Director

DirectorDirectorFull TimeRemoteLeadTeam 1,001-5,000H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

13 days ago

Salary

90K - 120K / year

Seniority

Lead

No structured requirement data.

Job Description

Customer Success Director

AO Globe Life

Role Description AO Globe Life is seeking mission-driven professionals to support veterans and their families through structured virtual benefit consultations. This fully remote opportunity is designed for individuals who want to build meaningful careers while making a positive impact. In this role, you will connect with individuals who have requested information about supplemental benefit programs, schedule virtual consultations, and guide them through their available options. - Connect with veterans and families who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Explain available supplemental life, accident, and health benefit options clearly and professionally - Maintain accurate and compliant digital records - Assist clients with policy updates, questions, and ongoing support - Participate in team development sessions, mentorship programs, and leadership workshops Qualifications - Strong communicators who can build trust in virtual conversations - Organized, detail-oriented, and self-motivated professionals - Comfortable using digital tools such as Zoom and CRM systems - Background in customer service, consulting, or client support is helpful but not required - Individuals passionate about supporting the veteran community Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment for U.S.-based candidates - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Opportunities for advancement into leadership roles - Supportive team culture focused on service and collaboration Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran-focused organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career opportunities. Ready to Apply? If you’re interested in building a meaningful, flexible career while supporting those who have served, apply today to learn more about joining our remote team.

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With more than 70 years of industry experience, AO Globe Life is a trusted provider of life insurance solutions for veterans, labor union members, credit unions, and working families. Our mission is centered on service, integrity, and impact—protecting families while building meaningful careers for our team members.

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Role Description AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is designed for individuals with backgrounds in leadership, management, or operations who thrive on coaching others, driving performance, and building strong, accountable team cultures. As part of our leadership team, you will play a key role in developing talent, supporting team performance, and contributing to long-term organizational growth within a structured system built for scalability and success. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options with clarity and professionalism - Support clients through the enrollment process and provide follow-up assistance - Maintain accurate digital records and ensure compliance with documentation standards - Recruit, mentor, and develop a team of motivated professionals - Support onboarding and ongoing development of team members - Set clear performance expectations and help team members track measurable progress - Provide coaching, mentorship, and constructive feedback - Analyze team performance metrics and identify opportunities for improvement - Lead team meetings, development sessions, and strategy discussions - Foster a culture of accountability, collaboration, and continuous growth Qualifications - Have experience in leadership, management, or team development - Are confident communicators who lead with clarity and accountability - Enjoy coaching and developing others - Are strategic thinkers who can analyze performance and guide improvement - Are self-motivated and comfortable managing responsibilities in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote leadership opportunity — work from anywhere in the United States - Flexible schedule with autonomy over your team and responsibilities - Ongoing leadership mentorship and development resources - Weekly pay via direct deposit - Performance-based bonuses and recognition programs - Equity opportunities for qualifying leaders - Incentive travel opportunities - Clear advancement pathways into senior leadership roles - A collaborative leadership network focused on growth and support Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. With a remote-first workforce and a culture built on mentorship, service, and professional development, we continue to offer meaningful career opportunities for professionals who want to lead, grow, and make a lasting impact.

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