• Drive the development and execution of comprehensive regional communications and advocacy strategies that align with business objectives and portfolio priorities • Establish clear goals and measurable KPIs in collaboration with internal stakeholders to ensure strategic focus, accountability, and high-performance outcomes • Leverage insights, trends, and analytics to inform strategies, and provide business leaders with real-time counsel on external developments • Collaborate with global Public Affairs teams to shape and deliver a compelling corporate and brand story tailored to the key markets within the region, ensuring alignment across therapeutic areas and advocacy stakeholders • Design and drive communications and advocacy initiatives that support new product launches and ensure access for patients in the region • Provide counsel to the regional Commercial leadership team and cross-functional leaders on reputational impacts, ensuring alignment and market readiness • Amplify the perspectives of regional stakeholders, integrating reputational considerations into core strategies and business decisions • Identify reputational opportunities and challenges, leading internal efforts to manage and respond effectively to priority issues • Serve as a bridge between public affairs centers of expertise, ensuring regional strategies align with corporate communications, global advocacy, citizenship, and health equity initiatives • Build and maintain relationships with key ICR and Global internal and external stakeholders, including Commercial, Government Affairs, Medical Affairs, Marketing, policymakers, media, patient groups, advocacy organizations, and industry partners • Lead and support the country teams across the region to plan and execute country plans across corporate, internal and product communications • Proactively manage financial resources to ensure operational effectiveness and alignment with core strategic priorities.

Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone. Job Description You will lead the strategy, new business development and adoption for a major international ServiceNow customer in the Automotive market. You will oversee executive relationship management and lead virtual teams, including country-based Account Executives, Solution Sales, Solution Consulting, Support and Professional Services. What you get to do in this role: - Provide strategic leadership and partnership to clients, serving as the relationship manager between your customers and ServiceNow - Work with other ServiceNow teams to develop ServiceNow solutions based on each customer's strategic outcomes while leading large virtual teams - Oversee growth of global accounts, including development and deployment of worldwide resources - Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level - Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience - Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services Qualifications To be successful in this role you have: - Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry. - 10+ years of experience in client management, aligning account strategies to revenue opportunities - 5+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive- level relationship management - Previous sales experience in selling AI, IT and/or Business transformation solutions - Experience exceeding sales targets - Experience leading a virtual or matrixed team - Understanding of broad, macro-level business IT needs - Travel up to 50% (depending on geography/region) Additional Information Work Personas We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service. Equal Opportunity Employer ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. Accommodations We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance. Export Control Regulations For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.

Role Description AO Globe Life is expanding its leadership team and seeking experienced professionals who are ready to lead, mentor, and develop high-performing teams in a fully remote environment. This opportunity is designed for individuals with backgrounds in leadership, management, or operations who thrive on coaching others, driving performance, and building strong, accountable team cultures. As part of our leadership team, you will play a key role in developing talent, supporting team performance, and contributing to long-term organizational growth within a structured system built for scalability and success. What You’ll Do - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Guide individuals and families through available benefit options with clarity and professionalism - Support clients through the enrollment process and provide follow-up assistance - Maintain accurate digital records and ensure compliance with documentation standards - Recruit, mentor, and develop a team of motivated professionals - Support onboarding and ongoing development of team members - Set clear performance expectations and help team members track measurable progress - Provide coaching, mentorship, and constructive feedback - Analyze team performance metrics and identify opportunities for improvement - Lead team meetings, development sessions, and strategy discussions - Foster a culture of accountability, collaboration, and continuous growth Qualifications - Have experience in leadership, management, or team development - Are confident communicators who lead with clarity and accountability - Enjoy coaching and developing others - Are strategic thinkers who can analyze performance and guide improvement - Are self-motivated and comfortable managing responsibilities in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote leadership opportunity — work from anywhere in the United States - Flexible schedule with autonomy over your team and responsibilities - Ongoing leadership mentorship and development resources - Weekly pay via direct deposit - Performance-based bonuses and recognition programs - Equity opportunities for qualifying leaders - Incentive travel opportunities - Clear advancement pathways into senior leadership roles - A collaborative leadership network focused on growth and support Company Description For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. With a remote-first workforce and a culture built on mentorship, service, and professional development, we continue to offer meaningful career opportunities for professionals who want to lead, grow, and make a lasting impact.

Role Description The Director, Account Management owns and leads a major pharmaceutical account across EMEA, managing a portfolio of approximately USD 77M. This is a highly visible, hands-on leadership role that requires an uncommon combination: deep operational fluency in BPO service delivery alongside strategic commercial acumen in healthcare and life sciences. The successful candidate will serve as the single point of ownership for client strategy, contract governance, financial performance, and service excellence. They will lead a team of four account managers, operate as the primary client interface at senior stakeholder level, and work closely with Operations, Finance, and Solution Design to protect margin, resolve escalations, and drive sustainable growth. This account is operationally complex, commercially demanding, and requires someone who can navigate ambiguity, manage tough conversations, and execute with precision — while never losing sight of the long-term partnership. Qualifications - BA/BS in Business, Marketing, or related field — or equivalent professional experience - 7+ years in outsourcing / BPO operations, account management, or related commercial roles - Proven BPO operational background: deep, hands-on understanding of contact centre delivery models, operational KPIs, workforce management, and service-level governance - Healthcare / pharmaceutical industry experience in a BPO or CX context is highly valued - Demonstrated track record of managing large, complex, multi-country client portfolios and driving measurable revenue growth - End-to-end commercial cycle management experience leading proposals, contract negotiations, and long-term sales cycles - Team leadership experience managing and developing professional account management teams - English Fluency (C1 level minimum) Requirements - Develop and execute a multi-year account strategy (SWOT, governance models, stakeholder mapping) aligned with both the client’s priorities and Foundever’s commercial objectives - Identify and convert opportunities for service expansion, new lines of business, and wallet share growth through consultative, solution-led selling - Own proposal management end-to-end, including RFP/RFI responses, pricing development, and competitive positioning with a clear win strategy - Collaborate with Sales, Solution Design, and Marketing to support strategic new-business initiatives - Act as the senior relationship owner, building trust and credibility with client stakeholders at all levels - Anticipate client needs, surface latent pain points, and proactively offer solutions - Drive Voice-of-Client (VOC) programmes, own NPS outcomes, and translate feedback into concrete service improvements - Manage escalations with authority and urgency; lead structured Back-on-Track (BOT) recovery plans - Own the P&L for the assigned portfolio: revenue, gross margin, billing efficiency, and cost control - Negotiate and manage all contractual instruments with commercial rigour and risk awareness - Enforce margin discipline by conducting regular P&L reconciliation - Deliver accurate forecasts and resource-allocation plans in partnership with Finance and Operations - Ensure timely invoicing and proactively eliminate billing-delay root causes - Ensure delivery to SOW standards as One Foundever, maintaining full compliance with SLAs and performance benchmarks - Work closely with Operations leadership to optimise processes, drive continuous improvement, and resolve quality deficiencies - Plan and present regular account performance reviews covering metrics, risks, opportunities, and strategic initiatives - Maintain up-to-date account documentation across Salesforce, internal reporting systems, and client-facing platforms - Lead, coach, and develop a team of four account managers - Conduct regular performance evaluations, provide constructive feedback, and build individual development plans - Drive talent development and succession planning to strengthen bench depth - Champion inclusion and cross-functional collaboration between local and global Account Management and Operations teams - Adhere to all company policies, the Code of Conduct, Acceptable Use Policy, and Confidentiality Agreement - Protect company assets, proprietary information, and client data in accordance with contractual and jurisdictional requirements - Proactively report ethics, compliance, or security concerns as per company policy Company Description Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.