• Delivering contingent recruitment for a specialist semiconductor and hardware manufacturing client across a range of highly technical disciplines—including ML/AI Engineering, chip design, hardware engineering, firmware, and manufacturing engineering. • Transitioning into an embedded Talent Partner following the initial 3-month project, becoming a long-term strategic hire within the client's business. • Partnering closely with senior technical hiring managers and leadership to deeply understand role requirements and design tailored recruitment strategies. • Managing full-cycle recruitment—from sourcing and screening through to offer and onboarding. • Building strong pipelines of specialist technical talent across both hardware and AI disciplines in a notoriously candidate-short market. • Using data to provide insights, track progress, and inform decisions at every step. • Helping shape hiring culture, improve processes, and contribute to employer branding in a highly competitive talent landscape.

• Serve as the primary post-sale value partner for a portfolio of customer accounts. • Help customers define success with UserTesting and develop adoption plans aligned to their business goals. • Drive platform adoption, repeat usage, workflow integration, and broader organizational engagement. • Advise customers on research and insights best practices, methodology selection, and workflow integration. • Translate research concepts into practical guidance for stakeholders with varying levels of research experience. • Partner closely with Account Executives on account planning, renewals, value reviews, and expansion opportunities. • Identify customer risks related to adoption, engagement, or value realization and proactively recommend solutions. • Connect customers to the appropriate internal resources, including Support, Product, Finance, Enablement, and Professional Services teams. • Maintain customer engagement insights and documentation using tools such as Planhat, Gong, and Salesforce.

• React quickly to urgent tasks and liaise with internal and external stakeholders • Manage a high volume of meeting requests and optimise the calendar for strategic priorities • Build relationships with key stakeholders for seamless communication • Prepare for meetings by coordinating materials and research • Plan for travel by managing logistical travel arrangements • Take on a variety of tasks like managing expenses and documentation.

• Provide coaching and support to teams on health and safety policies • Conduct routine inspections and audits • Develop project-specific Health and Safety Plans • Respond to incidents and coordinate necessary responses • Provide mentorship and support to less experienced team members