• Maintain visibility across all active ServiceNow projects • Set and enforce delivery standards, governance, and ways of working • Act as the senior escalation point for complex or at-risk engagements • Build and lead a globally distributed ServiceNow delivery team • Own hiring decisions across geographies • Create clear career pathways and development plans for consultants, architects, and developers • Champion the use of AI tooling within delivery itself • Systematically capture reusable assets from delivery • Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

Title: Principal ServiceNow Software Engineer (AFP) Location: Duffy Australia Job Description: About Peoplebank: Peoplebank, part of RGF Staffing ANZ, is a leading talent solutions provider. We place the brightest IT & digital professionals into some of the region's top employers. We are expert recruiters who have been placing IT & digital specialists with some of the most dynamic and recognised organisations in the Asia Pacific region for over 34 years. About the Role: Our Federal Government Client is seeking a Senior Software Engineer (ServiceNow Developer) This is a long-term contract role with an initial contract duration of 12 months with extension options, located at our client's Canberra location (hybrid working arrangements may apply). As the selected candidate, you will: - Deliver custom portal development using UI Builder or React, ensuring secure integration with ServiceNow APIs and government data models - Perform advanced ServiceNow customisations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables and reporting - Undertake integration and scripting using Glide, JavaScript, Ajax, XML, JSON, HTML and CSS - Deliver advanced workflow, Playbook and Customer Service Management (CSM) development and customisation - Identify and escalate issues and risks appropriately within the team structure - Diagnose and resolve technical issues through analysis and fault rectification - Support the design, configuration, testing and implementation of ServiceNow capabilities - Assist with technical design standards, documentation, test plans and user documentation - Maintain records and documentation in accordance with the client's requirements - Work effectively in an Agile environment with a wide range of stakeholders - Maintain currency in emerging technologies and IT best practices - Build and sustain effective stakeholder relationships and contribute to continuous ICT improvement To be successful in this role you should have: - Extensive experience in ServiceNow development, including CMS and UI Builder - Strong knowledge of ServiceNow scripting, integrations and platform capabilities - Proven experience in software development, systems design, integration, and deployment at a senior level (SFIA Level 6 or equivalent) - Demonstrated experience working in Agile delivery environments - Strong analytical and problem-solving skills with experience in troubleshooting complex systems - Excellent verbal, written and interpersonal communication skills - Ability to develop technical documentation, test plans and design standards - Proven ability to work collaboratively within small teams and broader organisational environments It is desirable if you have: - Experience working in Federal Government or highly regulated environments - Experience with advanced ServiceNow modules such as Playbooks and CSM - Understanding of emerging technologies and ICT innovation practices - Experience contributing to enterprise-level technology transformation initiatives Due to security clearance requirements for this role, candidates must be Australian citizens with NV1 or higher security clearance. Benefits of being a Peoplebank candidate: - Personalised Attention: You'll be assigned a dedicated Account Manager to support your unique needs. - User-Friendly Services and Ongoing Support: Easy online timesheet lodgement, plus full access to contractor care, payroll, and admin support throughout your contract. - Choice and Flexibility: A wide variety of contracting options tailored to your preferences and circumstances. - Industry-Leading Payroll Services: Enjoy the reliability of accurate, on-time weekly payments. - Contractor Satisfaction Focus: Our goal is to be your top choice for IT contracting and permanent roles-with your success at the centre of everything we do. Apply now for immediate consideration - contact Louise Gersie Francisco on 262451715 quoting Job Reference: #270972. Applications close: Tuesday, 9 June 2026 Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position. Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know-we're here to support you.

• Design and optimize service management processes within ServiceNow for internal and client-facing engagements • Lead ITSM and CSM process discovery workshops to understand current-state operations and identify improvement opportunities • Redesign SysAid-based processes into future-state ServiceNow workflows, aligned to ITIL and ServiceNow leading practices • Define service models, request/catalog structures, case workflows, SLAs, and experience flows • Translate business requirements into detailed functional specifications, user stories, and acceptance criteria • Act as the primary functional liaison between business stakeholders and technical delivery teams • Support UAT planning and execution in collaboration with QA resources • Contribute to training materials, process documentation, and change adoption inputs • Promote continuous improvement by identifying opportunities to streamline workflows and improve service experiences

Role Description - Fachliche Beratung im Rahmen unseres ServiceNow Sovereign Partner Cloud Angebots in Kombination mit dem bestehenden Produkt- und Technologieportfolio - Analyse der Kundenanforderungen und Abstimmung dieser mit ServiceNow bzw. dem ServiceNow-Implementierungspartner des Kunden - Beratung bzgl. der benötigten Servicenow-Lizenzen - Enge Kooperation mit unserem technik-affinen Account Management sowie Teilnahme an Kundenterminen und -gesprächen - Ausgestaltung von Konzepten und technischen Lösungsdesigns in Angeboten und Ausschreibungsbeantwortungen - Weiterentwicklung des Servicenow-Hosting-Portfolios in Abstimmung mit den Fachabteilungen und Partnern - Erstellung von vertriebsunterstützenden Unterlagen und Präsentationen - Prüfen von Innovationen und Einbringen von Verbesserungsvorschlägen für das Produktmanagement Qualifications - Erfolgreich abgeschlossenes Studium der (Wirtschafts-)Informatik, vergleichbares Studium mit Schwerpunkt Informatik oder eine erfolgreich abgeschlossene berufsbegleitende Fachausbildung - Mehrjährige Erfahrung in ServiceNow Implementierung, Architektur oder technischer Beratung - Fundierte Kenntnisse in mindestens einem ServiceNow Modul (z. B. ITSM, ITOM, SecOps) und Verständnis der Plattformarchitektur - Starkes Interesse an der effizienten Verzahnung von IT und Business-Prozessen - Fähigkeit komplexe Sachverhalte zu analysieren und zu strukturieren, um sie in einfacher Weise darzustellen - Kunden- und Dienstleistungsorientierung sowie gelegentliche Reisebereitschaft - Präsentations-Skills und sehr gute Deutsch- und gute Englischkenntnisse in Wort und Schrift - Hohes Maß an Engagement sowie hohe Einsatz- und Lernbereitschaft auch hinsichtlich weiterführender Themengebiete Benefits - Unbefristeter Arbeitsvertrag und flexible Arbeitszeiten - Arbeiten an verschiedenen Standorten möglich (z.B. Nürnberg, Aschheim, Berlin) oder auch zu 100% Remote - Hochwertiges Equipment: Laptop und Firmenhandy auch zur privaten Nutzung - Individuelle Förderung und Weiterentwicklung durch Inhouse-Trainings und externe Schulungen - Kinderbetreuungskostenzuschuss (pro Monat/Kind) und Corporate Benefits - Attraktive Firmenevents (inkl. Reisekostenübernahme), kollegiales und wertschätzendes Arbeitsumfeld sowie Duz-Kultur ab dem ersten Tag - Gesundheitsmanagement (z.B. kostenlose Massagen inhouse), Jobrad Leasing und betriebliche Altersvorsorge mit Zuschuss - Welcome Day, direkter Ansprechpartner (m/w/d) und strukturierte Einarbeitungsphase - Getränke for free (auch Softdrinks) und frisches Obst an den Standorten