TQA

• Maintain visibility across all active ServiceNow projects • Set and enforce delivery standards, governance, and ways of working • Act as the senior escalation point for complex or at-risk engagements • Build and lead a globally distributed ServiceNow delivery team • Own hiring decisions across geographies • Create clear career pathways and development plans for consultants, architects, and developers • Champion the use of AI tooling within delivery itself • Systematically capture reusable assets from delivery • Work closely with the GTM ServiceNow Lead to align delivery capability with what is being sold

• designing a workflow with a Business Analyst • testing automations • working with a Solution Architect to refine a production build