• Provide support to clients on escalated technical issues • Configure and maintain online ordering and automation platforms • Troubleshoot, log, and update clients on technical incidents • Draft and distribute support related communications • Engage with third party vendors to resolve issues

Role Description AO Globe Life is seeking motivated, growth-oriented professionals who want to launch long-term careers in a fully remote environment. This opportunity is ideal for individuals who value structure, mentorship, and meaningful work while building skills that support long-term professional development. With comprehensive training, ongoing support, and pre-qualified client consultations, you’ll be set up to focus on developing your abilities and delivering strong client experiences from day one. What You’ll Gain - 100% remote work environment from anywhere in the United States - Flexible scheduling that supports work-life balance - Pre-qualified client consultations provided — no cold outreach required - Comprehensive training and licensing support - Weekly direct deposit - Monthly and quarterly performance bonuses - Union representation through OPEIU Local 277 - Leadership development and advancement opportunities - Recognition programs and performance-based incentives - A stable organization with a 70+ year legacy of service What You’ll Do - Connect with individuals who have requested information about benefit programs - Understand each client’s needs and provide clear, personalized guidance - Explain available coverage options in a professional, easy-to-understand manner - Support clients through the enrollment process and provide follow-up communication - Assist existing clients with updates, reviews, and general support - Maintain accurate digital documentation and ensure compliance standards - Participate in training sessions, mentorship programs, and team collaboration Who Thrives in This Role - Strong communicators who enjoy helping others - Self-motivated professionals comfortable working independently - Organized individuals who can manage time and responsibilities effectively - Candidates confident using Zoom and digital tools - Individuals open to coaching, mentorship, and continuous development - Customer service or client-facing experience is helpful but not required Requirements - Authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with webcam - Must be physically located within the United States - Eligible to obtain a Life Insurance License (licensing support provided) Company Description For more than 70 years, AO Globe Life has served working families, veterans, and union members by providing supplemental benefits that support long-term financial security. Our organization is built on integrity, service, and strong relationships—both with our clients and our team. Apply today to begin building a flexible, purpose-driven career with long-term growth potential.

• Asesorar a los clientes en sus consultas • Manejar el BackOffice de la empresa • Colaborar con el equipo en proyectos de servicio al cliente • Mantener registros precisos de interacciones con clientes

• Horario de labores: de Lunes a Sabados • Lunes de 9:00 am - 7:00 pm y Sabados 9:00 a.m. A 12:00 pm • O trabajar de Lunes a Sabados en horarios flexibles con descanso los Domingos