LineTen

• Provide support to clients on escalated technical issues • Configure and maintain online ordering and automation platforms • Troubleshoot, log, and update clients on technical incidents • Draft and distribute support related communications • Engage with third party vendors to resolve issues

• Work on backend services and distributed systems • Design robust solutions and maintain long-term success • Collaborate with a high-trust team

• Ensure global coverage of our products. • Responsible for ensuring all engineering teams have a first class development experience. • Drive roll out of Docker/Kubernetes across all engineering workstations. • Ensure top-notch observability setup is in place. • Provide engineering support across all products. • Work with the Architecture team for product development direction. • Participate in post-incident reviews.

• Provide support to clients on escalated technical issues • Respond to, update, and resolve support tickets in a timely manner • Configure and maintain online ordering and automation platforms • Perform testing and root cause analysis on products and services