Providing extraordinary care that changes lives
Care Transition Coordinator
Location
California
Posted
22 days ago
Salary
$32 - $54 / hour
Seniority
Mid Level
Job Description
Care Transition Coordinator
Option Care Health
• Proactively maintains and grows relationships with referrals sources to increase sales and patient starts. • Serves as key point of contact and representative of Option Care to provide education, assistance, and service to referral sources. • Interacts with area service providers on a daily basis to sell Option Care services that could assist in the care for discharging patients. • Works with clinical team to determine if the patient is a viable candidate for alternative site care. • Uses sales techniques to educate patients, their families and the facility staff about the services and products provided by Option Care. • Effectively communicates with agency staff, medical team, patients and family throughout the discharge process to implement an effective treatment plan. • Responsible for collecting, reviewing and completing preadmission information and securing related signoff. • Partners with Account Manager and Regional Sales Director to create and execute area business and growth plan. • Communicates frequently with Account Manager to discuss opportunities, assess progress, and provide feedback related to promoting the services of Option Care. • Partners with Account Manager and marketing staff to coordinate educational and promotional programs to patient/caregiver and referral sources. • Proactively initiates care transition coordination with referral sources and internal partners to ensure seamless patient transitions to home or ATS. • Participates with any data collection required for therapy start and patient tracking process. This may include facilitating the transfer of orders via phone, fax, and e-prescribing. • Reviews the patient’s medical record to obtain both pertinent medical history and primary/ secondary insurance payor information and communicates this to patient registration department. • Maintains confidentiality of patient and proprietary information and observes legal guidelines for safeguarding the confidentiality of patient and proprietary Option Care information. • Provides oversight and input to the providers regarding the patient transition to home care. • Serves as a point of contact, coordination, and communication with other providers. • Makes arrangements for any special medical supplies or appliances to be available.
Job Requirements
- High School Diploma with 2 years of experience in applicable home infusion or post-acute infusion services, OR 1 year of similar experience with an associate’s degree, LPN.
- Experience establishing and maintaining relationships with individuals at all levels of the organization in the business community and with vendors.
- Experience applying knowledge of standard practices for all services offered as well as current relevant and applicable standards (i.e. URAC, ACHC standards).
- Experience providing customer service to internal and external customers, including meeting quality standards of services, and evaluation of customer satisfaction.
- Basic PC skills: Able to competently use internet, email, Microsoft Word, Microsoft Excel, Microsoft PowerPoint
- Experience in identifying operational issues and recommending and implementing strategies to resolve and improve processes.
- Access to a reliable means of transportation that will enable the incumbents to travel to care facilities, home visits and multiple hospitals. If such means of transportation would include a personal vehicle, a valid driver’s license and proof of insurance would be required.
- Able to plan, organize and make presentations.
Benefits
- Medical, Dental, & Vision Insurance
- Paid Time off
- Bonding Time Off
- 401K Retirement Savings Plan with Company Match
- HSA Company Match
- Flexible Spending Accounts
- Tuition Reimbursement
- myFlexPay
- Family Support
- Mental Health Services
- Company Paid Life Insurance
- Award/Recognition Programs
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