CyberOne

• Monitor customer infrastructure and cloud platforms. • Respond to alerts, incidents and service requests. • Perform first-line troubleshooting across Microsoft technologies. • Escalate issues with clear technical notes. • Complete daily operational health checks. • Produce knowledge articles and documentation. • Deliver excellent customer service. • Participate in shift handovers and continual improvement. • Learn new technologies through mentoring and certification.

• Own the campaign engine: audience understanding, segmentation, campaign ideation, build, delivery and optimisation across email and social (outreach) channels. • Develop a deep working knowledge of CyberOne's Ideal Customer Profile. • Monitor ZoomInfo GTM signals daily. • Plan multi-channel campaign programmes. • Build a campaign calendar that maps outreach activity to live marketing programmes. • Write all cadence copy: subject lines, email body, LinkedIn connection requests and follow-up messages. • Work with Marketing to define and maintain HubSpot contact and company engagement scoring criteria. • Qualify engaged contacts against agreed ICP and intent criteria before progressing them to Sales-accepted Opportunities. • Collaborate closely with Marketing and Sales to refine lead quality.

• Provide high-level administrative and executive support to the Director. • Manage calendars, priorities, appointments, and scheduling to maximize productivity and alignment with business objectives. • Attend leadership, management, and operational meetings, capturing accurate meeting minutes, decisions, action items, and follow-ups. • Track actions and key deliverables, ensuring stakeholders remain accountable and deadlines are met. • Prepare agendas, reports, presentations, briefing packs, business cases, and executive documentation. • Monitor and manage email correspondence, prioritizing urgent matters and drafting responses where appropriate. • Act as a key point of coordination between the Director, leadership team, employees, clients, suppliers, and external stakeholders. • Support strategic projects, business initiatives, research activities, and process improvement efforts. • Create and maintain trackers, dashboards, reports, and operational documentation. • Handle highly confidential business and personal information with discretion and professionalism. • Organize and support EOS (Entrepreneurial Operating System) management meetings, ensuring managers are aligned and prepared.

• Prepare weekly, monthly and quarterly sales reports for the Sales Director, management team and executive leadership. • Produce pipeline analysis, forecasting reports and sales performance dashboards. • Support board reporting, leadership presentations and commercial review packs. • Track key sales KPIs, performance metrics and business trends. • Analyse sales activity and provide insight into pipeline movement, conversion rates and forecasting accuracy. • Consolidate information from sales teams to produce accurate management information. • Assist with ad-hoc reporting requests from senior leadership. • Support sales forecasting processes and reporting cycles. • Monitor forecast submissions and ensure reporting deadlines are met. • Prepare reports highlighting opportunities, risks and trends within the sales pipeline. • Assist leadership in maintaining visibility of sales performance against targets and objectives. • Support commercial planning activities and sales reviews. • Identify gaps or inconsistencies in CRM data and work with sellers to resolve them. • Support reporting and tracking of partner-sourced vs direct opportunities. • Assist with partner performance tracking and pipeline visibility. • Help maintain partner reporting packs and joint pipeline views. • Identify opportunities to improve sales processes, reporting efficiency and data integrity. • Help standardise and optimise sales workflows and reporting frameworks. • Assist with preparation of sales presentations, customer proposals and internal business documents. • Support contract administration and commercial documentation where required. • Coordinate internal approvals and document workflows. • Maintain sales templates, reporting formats and standard documentation. • Support onboarding of new sales team members from an administrative perspective. • Assist with customer and partner research when required. • Support leadership with ad-hoc business reporting and administrative tasks. • Assist with data gathering for strategic planning and business reviews. • Coordinate information requests across sales, finance, operations and customer success teams. • Help drive consistency in reporting and commercial governance processes. • Provide general administrative support to the sales leadership team.

• Actively monitor and manage security event queues, identifying and investigating potential threats and incidents. • Serve as the first point of contact for incoming calls and communications. • Conduct initial analysis and investigation of security alerts, gathering relevant information for escalation to higher-level analysts. • Provide timely and accurate responses to customer inquiries, maintaining a high level of customer service. • Document incidents and actions taken in a clear and comprehensive manner. • Collaborate with other team members to ensure a coordinated response to incidents. • Stay informed about current cybersecurity and network threats, and emerging technologies. • Participate in regular training and development sessions to enhance technical and professional skills.

• Own the demand generation and outreach engine • Create, execute and optimise multi-channel cadences • Monitor ZoomInfo GTM signals daily • Build and maintain prioritised target lists • Write cadence copy • Use A/B testing and engagement data • Work with Marketing to define HubSpot engagement scoring • Align cadences to live marketing campaigns • Qualify engaged contacts against agreed ICP and intent criteria • Report weekly on cadence performance and funnel movement

• Coordinate customer onboarding activities including NDAs, welcome packs, and onboarding documentation • Maintain accurate customer and partner records within Microsoft Dynamics CRM • Support and manage customer engagement and “Road 2 Success” activities • Assist with customer communications and follow-up actions • Ensure customer documentation and records are kept up to date and compliant • Administer and maintain Microsoft Dynamics CRM data integrity • Produce dashboards, reports, and operational insights using Power BI • Monitor customer success metrics and operational KPIs • Support process improvements through data analysis and reporting • Support supplier and contractor onboarding processes • Maintain supplier documentation and compliance records • Coordinate and support supplier audits • Track supplier performance and contract documentation • Complete client security questionnaires and supporting documentation • Manage document control processes across operational and customer-facing documentation • Support document classification and information governance activities • Maintain customer, partner, and supplier onboarding forms and records • Ensure documentation aligns with internal policies and compliance requirements

• Collaborate closely with the Head of Customer Success to support a wide range of operational and customer-facing activities • Own and manage the end-to-end provisioning lifecycle of new customer orders • Coordinate and schedule customer service reviews and prepare service reports • Perform database administration and data maintenance • Support internal management processes and reporting requirements • Contribute to Continual Service Improvement initiatives • Identify and recommend process improvements • Provide ad-hoc administrative support across the business • Maintain strong relationships with client service stakeholders • Support sales-related coordination activities • Liaise with suppliers and service delivery partners

• Content plays a central role throughout business from delivering key go-to-market assets to supporting these with multi-format content pieces that support the sales and marketing funnel. • Responsible for ideating, researching and producing engaging content that will connect to core audiences and support collective growth plans. • Engaging and maintaining regular communication with key 3rd parties including customers and strategic technology partners. • Accountable for achieving and aiming to exceed growth targets through effective content management and development. • Work closely with the wider Marketing, Sales and Leadership teams. • Create, maintain and communicate a clear calendar of content. • Take charge of social media presence to engage target audiences. • Provide regular reporting on how content resonates with key audiences and make recommendations. • Build and develop professional relationships with wider Marketing, Commercial and Technical teams.

• Focused on improving detection capability, writing and tuning analytics, working with Microsoft security tooling • Developing, tuning and maintaining threat-led detections in Microsoft Sentinel using KQL • Building analytics rules, hunting queries, workbooks, automation logic and alert enrichment • Working with log sources across Microsoft Defender, Azure, Microsoft 365, identity platforms, firewalls, SaaS tools and other client environments • Mapping detections to attacker behaviours, TTPs and frameworks such as MITRE ATT&CK • Supporting the onboarding, validation and optimisation of data connectors and log sources • Reducing false positives through structured tuning, baselining and feedback from SOC analysts • Helping develop reusable detection content, playbooks and best-practice templates for CyberOne clients • Validate new or updated content hub detection capability • Collaborating with SOC analysts and incident responders to improve triage quality and investigation workflows • Producing clear documentation for detections, use cases, data requirements, assumptions and response guidance • Supporting client workshops and technical discussions around detection coverage, Sentinel maturity and monitoring / detection strategy • Keeping up to date with emerging threats, Microsoft security capabilities and detection engineering techniques