Assistant Facility Manager Locations: Pittsburgh, PA Remote Full time Job Summary Support the Account Team in delivering reliable retail static and mobile engineering services and 3rd Party Outsourcing operations to Corporate Real Estate Client across multiple locations. Drive client satisfaction through proactive vendor management, operational excellence, and strategic relationship building while maintaining 95%+ service delivery standards and ensuring full regulatory compliance. Partner with key client representatives to support JLL and client corporate real estate goals and objectives. Job Responsibilities Vendor and Operations Management - Manage Pittsburgh, PA-based 3rd Party Vendor Outsourcing Program with direct oversight of four (4) outsourcing representatives - Deliver comprehensive services to remote retail locations including HVAC, Plumbing, Electrical, and General Maintenance operations - Monitor 3rd Party Service Agreements to ensure cost-effectiveness and quality standards Systems and Technology Oversight - Oversee account platforms and work order management systems - Manage preventative maintenance scheduling and compliance tracking - Administer access control systems across all locations - Monitor and optimize service agreement performance metrics Safety and Compliance - Enforce all Company policies and training requirements regarding safe and efficient operations and work practices - Maintain adherence to Jones Lang LaSalle operations standards and quality benchmarks Collaboration and Innovation - Demonstrate strong collaboration and teamwork within the account team - Drive development and implementation of Integrated Facilities Management (IFM) best practices - Identify and execute process innovations to improve service delivery and client satisfaction - Participate in strategic planning sessions and continuous improvement initiatives Job Qualifications Education - Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field required Experience - Minimum of two (2) years of industry experience in corporate environment, third-party service provider, or consulting capacity - Demonstrated experience managing vendor relationships and outsourced service programs - Proven track record in multi-site facilities operations Technical Skills - Basic to intermediate knowledge of facility/property management operations - Working knowledge of HVAC, Plumbing, Electrical, and General Maintenance support services - Proficient in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) - Experience with facilities management software systems and CMMS platforms Core Competencies - Excellent customer service orientation and client relationship management - Strong verbal and written communication skills - Effective managerial and leadership capabilities - Ability to multi-task and organize responsibilities to achieve portfolio goals and objectives - Problem-solving and critical thinking skills - Budget oversight and cost management Key Performance Indicators - Leadership and performance of Outsourcing Team - Client satisfaction scores (target: 95%+) - Vendor performance and SLA compliance rates - Work order completion time and quality metrics - Budget adherence and cost optimization Estimated compensation for this position: 63,000.00 – 68,000.00 USD per year Location: Remote –Pittsburgh, PA JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: - 401(k) plan with matching company contributions - Comprehensive Medical, Dental & Vision Care - Paid parental leave at 100% of salary - Paid Time Off and Company Holidays - Early access to earned wages through Daily Pay

• Provide project management of software migration projects for clients on the IBM Z platform. • Consult with management and review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, and allocation of resources. • Analyze the need for and provide the necessary project management for project planning, execution (including the development of project plans). • Report on project activities, changes in scope, challenges and requirements to the leadership team as a strategic tool in keeping implementers and decision makers moving toward consistent, business or mission-focused goals and objectives. • Communicate with management internally and at the customer on ongoing status, milestones, and project risks. • Review and analyze process & procedures in order to find opportunities for improvement and increased efficiencies, then help drive implementation of these improvements. • Monitor, assess, and improve the effectiveness of program best practices, ensuring continual process and quality improvement with a primary focus on the client account.

• Coordinate with local leadership to support AML hiring, onboarding, and training • Conduct monthly touchpoints, facilitate Lunch & Learn sessions, and provide PACE performance support • Oversee program launches using established templates and project plans • Support AML and client introductions, facilitate Value Measure Process setup for contracts with financial commitments • Participate in client reviews and corporate QBRs • Oversee customer performance tracking and drive change management/continuous improvements projects • Drive program governance, performance tracking, and continuous improvement • Track program value, milestones, AML activity, and RFP support metrics • Maintain AAMP Teams Channel with SOPs, playbooks, and templates • Lead the design and evolution of analytic tools across Development and Production environments • Create and maintain Smartsheet project plans and workstream documentation • Assess and qualify new opportunities to support both AAMP program growth and broader PCS equipment initiatives • Support and shape RFP responses and solution development • Deliver commercial training to Sales Directors, Care Alliance teams, and HSAMs • Serve as a subject matter expert influencing solution design and deal strategy • Participate in contract reviews to ensure alignment with scope and value

Company Description Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide. #LI-Hybrid Job Description The Engagement Manager (EM) plays a pivotal role in managing and delivering professional services engagements, acting as the liaison between the services and sales organisations. The EM ensures the seamless execution of customer projects while maintaining clear communication and alignment with internal stakeholders. Key Responsibilities: 1. Services Bookings Forecast: o Develop and maintain accurate forecasts for service bookings. o Monitor trends and provide insights to optimise resource planning. 2. Services Delivered Revenue Forecast: o Manage and predict revenue generation from delivered services. o Collaborate with relevant teams to track financial performance against forecasts. 3. Services Scoping: o Define and document the scope of services engagements. o Ensure alignment with customer needs and organisational capabilities. 4. Services Engagement Management and Project Oversight: o Utilise project management methodologies to plan, execute, and monitor services engagements. o Oversee the progress and delivery of services projects, ensuring they are completed on time, within scope, and on budget. o Develop and manage project timelines, resource allocation, and deliverables. o Regularly communicate with stakeholders to provide updates, manage expectations, and address risks proactively. o Drive continuous improvement by gathering feedback and incorporating lessons learned into future projects. 5. Sales Organisation Support: o Act as the key reference point on services for the sales team, providing clear and timely updates. o Support the sales-to-services handover process to ensure smooth transitions and alignment. 6. Administrative Responsibilities: o Manage Kimble engagement assignments to ensure accurate and timely resource allocation. o Approve Salesforce quotes for services engagements. o Validate the handover from Solution Consultants to the Professional Services team. o Proactively raise flags to address potential risks or concerns in project delivery. Qualifications Ideal Candidate Profile: Looking for 5+years of experience in project management or an Engagement Manager. The successful candidate will have strong project management expertise and the ability to coordinate multiple stakeholders across different teams. They should demonstrate excellent organisational and communication skills, and possess a collaborative mindset to work effectively with cross-functional teams. The ideal candidate will have experience in services management, project planning, and customer-focused delivery. Tools and Resources: The role will involve leveraging platforms such as Kimble and Salesforce for operational management and project tracking. Training and support will be provided to ensure efficient use of these tools. Additional Information We are the pioneers and trailblazers of a global IT Market Category (DEX) that is shaping the future of how the world works, giving our customers' IT Teams total digital visibility across their enterprise. Our innovative solutions integrate real-time analytics, automation, and employee feedback across all endpoints. This enables our IT teams to solve complex technical challenges, create ever more productive workplaces, and deliver happy, satisfied employees in the digital workplace. With over 1000 employees across 5 continents, Nexthink operates as One Team, connecting, collaborating and innovating to continuously grow. We call our employees 'Nexthinkers' and our commitment to diversity, inclusion, and equity is second to none. We currently have over 75 nationalities working with us, from all cultures and backgrounds, speaking many different languages. IIf you are looking for a change and like a nice atmosphere, lots of challenges, and having fun while working, this is a great opportunity for you! Check what we offer: - Permanent Contract and a competitive compensation package. - Health insurance through our partnership with ACKO, including OPD coverage for dental, vision, health check-ups, consultations, and pharmacy expenses. - Hybrid work model balancing office and remote work, with a structured approach for new hires to foster connections and onboarding. - Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 22 days of holidays we offer). Plus, company-paid bank holidays (12), sick days (10-30), bereavement leave (5), and 3 days per year for volunteering. - Free access to professional training platforms to explore your interests and enhance your skills. - Stay covered against accidents, bodily injuries, and disabilities with our personal accident insurance policy, providing assurance with coverage up to three times your annual CTC. - New mothers are entitled to up to 26 weeks of maternity leave, with the flexibility to use up to 8 weeks before the expected delivery and the remaining 18 weeks after. Birth fathers can take 6 weeks of paternity leave, while adoptive parents are eligible for 26 weeks of leave for mothers and 6 weeks for fathers. - Under the Payment of Gratuity Act, receive gratuity at the rate of 15 days of basic pay for every completed year of service, provided you've been employed by the company for a minimum of 5 years. Gratuity is payable at retirement or resignation based on your last drawn basic pay. - Bonuses for referring successful hires after three months of continuous employment. Please note that not all the benefits listed above are available for temporary, contract, and internship roles. To ensure you have the most up-to-date information, we recommend checking with your Recruitment Partner.