Role Description At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here. We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work. Because when you’re here, you’re part of something bigger. You’re part of a team that shows up, stands together, and leads with purpose. Qualifications - Bachelor’s degree or 4-year degree from an accredited institution preferred. - Candidates possessing a Bachelor’s degree will receive preferential treatment. Others with proven experience will be considered. - Active listening skills. - Problem-solving mindset. - Adaptable to changes in procedures and technology. - Computer literacy, including strong familiarity with M365 products (e.g. Outlook, Word, and basic Excel and PPT). - Strong verbal and written communication skills. - Strong time management and ability to multi-task. - Detail-oriented. - Curious, learning-focused mindset. Requirements - Participate in Structured Learning: Engage in instructor-led sessions, online modules, job shadowing, and mentorship focused on foundational insurance knowledge, claims operations, and state-specific workers’ compensation regulations. - Shadow Claims Experts: Observe experienced claims professionals and learn best practices in managing lost time (indemnity) workers’ compensation claims. - Practice in a Simulated Environment ("Sandbox"): Apply newly learned concepts in a controlled, simulated claims environment designed to mimic real-world scenarios. - Complete Program Milestones: Achieve key learning objectives and performance checkpoints as you build technical knowledge and professional skills essential for a successful claims career. - Collaborate and Network: Engage with peers, mentors, and cross-functional teams to deepen understanding of the claims process and build professional relationships within the organization. - Gradual Claim Ownership: Begin handling new workers’ compensation claims starting in Week 3 of the program. - Support Claims Management: Take ownership of an evolving portfolio of indemnity claims under close supervision. - Claims Analysis and Learning: Continue developing skills in analyzing medical documentation, regulatory guidelines, state-specific regulations, and supplemental case materials. - Stakeholder Communication: Engage in professional communication and strategy development with clients; provide support and empathy to the injured employees. - Client Service Instructions & Carrier Guidelines: Learn how to interpret and apply client service instructions and carrier guidelines. - Reserving Acumen: Build core skills in setting and adjusting reserves by analyzing claim details, medical data, and potential outcomes. Benefits - Medical/dental/vision plans, which start from day one! - Life and accident insurance. - 401(K) and Roth options. - Tax-advantaged accounts (HSA, FSA). - Educational expense reimbursement. - Paid parental leave. - Digital mental health services (Talkspace). - Flexible work hours (availability varies by office and job function). - Training programs. - Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing. - Charitable matching gift program. - And more...

• Analyze and process low to mid-level auto and transportation claims • Processes auto property damage and lower level injury claims • Assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy • Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution • Identifies and pursues subrogation opportunities; secures and disposes of salvage • Communicates claim action/processing with insured, client, and agent or broker when appropriate • Maintains professional client relations • Performs coverage, liability, and damage analysis on all claims assignments • Performs other duties as assigned • Supports the organization's quality program(s) • Travels as required

• Manages an active desk of fast-track property damage liability claims under business owner policies • Analyzes coverage issues under the Business owners coverage form, garagekeepers, hired non-owned auto, auto services and other standard industry forms • Analyzes, investigates, and evaluates new loss notices and claim tenders • Adjusts total auto losses as part of adjusting liability claims • Expeditiously analyzes and positions claim under applicable coverage • Collaborates on setting reserves at appropriate level for claims • Uses good judgment in managing ALAE in claims investigation • Appropriately documents claim files in accordance with established guidelines • Obtains and maintains adjuster licenses, as required

Role Description Would you like to combine your hands-on workshop experience with a service-oriented office role? In this position, you will apply your technical know-how as an automotive expert while acting as a key point of contact for our partners and customers. - You are the first point of contact for technical warranty cases – by phone and in writing. - With your technical understanding, you will check the plausibility of claims reports and take responsibility for examining claims. - You will process and monitor automated data imports for Nordics (Finland, Sweden, Denmark, Norway) in the warranty environment, ensure data quality and thus ensure a smooth process in the background. - You manage our external partners, such as experts, and ensure that everything runs smoothly. - With your eye for detail, you monitor compliance with contractual regulations and ensure transparent cost control. - Whether car dealerships, manufacturers, experts or warranty recipients - you always keep everyone involved up to date and are a reliable contact person. Qualifications - You have completed automotive technical training, e.g. as a mechatronics technician or technician. - You have a strong background in a service-oriented environment - for example as a service advisor. - You work in a structured, independent manner and have high standards for the quality of your work. - You enjoy dealing with people, assert yourself where necessary and always find the right tone. - You have a very good knowledge of Swedish, supplemented by English and at least one additional Nordic language (such as Finnish, Danish or Norwegian). Requirements - Your passion for technology. - Service minded. - Independence and quality. - Communication and negotiation skills. - Language skills. Benefits - A comprehensive induction so that you can make the transition to an office job well. - By being connected to Zurich, you benefit from the security of a strong group. - At Real Garant, you can expect an appreciative working environment, mutual support and plenty of freedom for your ideas. - We promote your potential with targeted training opportunities for personal and professional development. - We offer flexible working hours, remote work and additional days off on Christmas and New Year's Eve. - Other benefits await you: Supplementary health insurance, meal allowance, employee events and numerous corporate benefits. Company Description Wir glauben fest daran, dass der Schlüssel zum Erfolg in einem starken Teamzusammenhalt liegt, der von gegenseitiger Wertschätzung, Respekt und einem gemeinsamem Erfolgsfokus geprägt ist. Gemeinsam gestalten wir nicht nur die Zukunft der Kundenbindung in der Automobilbranche, sondern auch eine Arbeitswelt, in der jeder Mitarbeitende zählt und in seiner Individualität gesehen und wertgeschätzt wird.