Account Manager – Long Term Care Pharmacy

Account ManagerSalesFull TimeRemoteMid LevelTeam 201-500Since 1989H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

35 days ago

Salary

$67K - $72K / year

Seniority

Mid Level

Bachelor Degree2 yrs expEnglish

Job Description

Account Manager – Long Term Care Pharmacy

Managed Health Care Associates, Inc.

• Serve as the primary point of contact and advocate for clients, ensuring their needs are understood and prioritized thought clear and effective communication • Provide direct client support and foster relationships with various contacts within the pharmacy by conducting regular check-ins and follow-ups with customers via email and/or phone to support current needs, address concerns, and provide account updates • Monitor and analyze market trends, competitor activities, and customer needs to refine sales tactics • Maintain a robust sales pipeline and regularly report on sales activities, progress, and forecasts • Develop and maintain strong, positive relationships with key client stakeholders to foster trust and loyalty • Develop and implement effective internal sales strategies to penetrate the post-acute care market and achieve revenue goals • Identify opportunities to upsell or cross-sell additional products or services to existing clients • Create internal sales opportunities for MHA products and services to long-term care providers for MHA contracts • Ensure client satisfaction and retention by delivering a high level of service and support • Identify and resolve any client issues or concerns related to LTC Network and Medicare Part-D promptly and effectively • Proactively anticipate potential problems and implement preventative measures to minimize client dissatisfaction • Utilize all MHA sales and marketing reports to support and articulate the value prop and review the opportunities for our member pharmacy providers • Manage and communicate the external sales and marketing activities developed by internal marketing, Trade Relations, senior management and clinical research • Work closely with internal teams, including customer service, operations, and product development, to ensure client needs are met • Communicate client feedback and market insights to internal stakeholders to drive continuous improvement and innovation • Coordinate with the finance team to manage account receivables and ensure timely payments • Utilize customer relationship management (CRM) tools to manage client interactions, track opportunities, and maintain accurate records • Prepare and deliver regular performance reports to management, highlighting achievements and areas for improvement

Job Requirements

  • Bachelor’s degree in Business, Healthcare Administration, Marketing, or related field
  • 2–5 years of account management or sales experience, preferably in post-acute care or long-term care pharmacy
  • Proven success meeting or exceeding sales targets and driving client retention and growth
  • Strong relationship-building skills with the ability to influence stakeholders and act as a trusted advisor
  • Demonstrated ability to identify and execute upsell/cross-sell opportunities within existing accounts
  • Solutions-oriented mindset with the ability to troubleshoot client issues, including reimbursement and contract challenges
  • Solid business acumen with the ability to interpret data, market trends, and client performance to inform strategy
  • Strong communication and collaboration skills; able to work cross-functionally to deliver results
  • Proficiency with CRM systems and Microsoft Office (especially Excel) to track activity and analyze performance
  • Highly organized, self-directed, and comfortable managing a territory in a fast-paced, client-facing environment
  • Professional presence with a strong customer-first approach and commitment to delivering value

Benefits

  • Comprehensive medical, dental, vision and prescription plans with FSA/HSA options individual and family options
  • Teledoc access
  • Fitness Reimbursement
  • Commuter Benefit Plan
  • Access to an Employee Assistance Program (EAP)
  • Paid vacation and sick time
  • Your birthday day off and a floating holiday
  • Paid Parental Leave
  • 401K with a match
  • Employee Stock Purchase Plan
  • Life Insurance, short-term & long-term disability insurance
  • Access to financial and legal advisors
  • Tuition Reimbursement
  • E-learning programs
  • Ongoing Team Trainings
  • Paid volunteer time-off
  • Donation matching

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