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Partner Hub Manager, Marketplace
Location
Germany
Posted
14 days ago
Salary
€45K - €55K / year
Seniority
Senior
Job Description
Partner Hub Manager, Marketplace
SHOP APOTHEKE EUROPE
• You are responsible for the end-to-end partner journey within the Seller Central / Partner Hub and develop a scalable self-service experience for our marketplace partners. • You collect, prioritize, and structure requirements from Business Development, Technical Integration, Customer Success, and direct partner feedback. • You translate business requirements into clear user stories, problem statements, and user flows, and work closely with Product and Tech teams on implementation. • You analyze relevant KPIs such as onboarding duration, self-service rate, Seller NPS, and ticket reduction, and derive data-driven optimizations. • You identify opportunities for automation and process improvements to reduce manual effort and sustainably improve the partner experience.
Job Requirements
- You have at least 3 years of experience in product, platform, or marketplace environments.
- You have worked with self-service platforms or partner-focused tools and understand digital user journeys.
- You demonstrate an analytical and structured working style and have a good understanding of technical systems and platform logic.
- You enjoy collaborating with diverse stakeholders from business and tech and value open communication within the team.
Benefits
- Welcome: We want you to feel comfortable from day one. That’s why we welcome you with our comprehensive onboarding program.
- Development: Grow! We support and foster your individual development through various internal and external training opportunities.
- Remote work: If your role does not require you to be present in the office, we offer flexible location options — including up to 20 days per year anywhere within the EU.
- Mental health: Get quick, professional support from psychologists at nilo if you feel overwhelmed in your private or professional life. Anonymous and free of charge.
- Redcare events: We promote team building through creative team events and celebrate our successes together at regularly held parties.
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