• You will provide strategic leadership and mentorship to our international, diverse user experience team, composed of on-site and remote members. • Your influence will reach millions of customers worldwide as you help create seamless, accessible solutions across the GoTo Connect portfolio, with a particular focus on business verticals and mobile applications. • You will play a key role within the Product–Engineering–UX trio, applying user-centered and AI-driven design principles while ensuring intuitive, high-quality user experiences that support both customer and business objectives. • Throughout the product development lifecycle, and as a mentor, you will help build and nurture a best-in-class UX team dedicated to improving our customers’ lives. • As a member of our UX leadership team, you will play an essential role in improving processes that advance the entire organization and optimize our impact. • Collaborate with Product, Engineering, and UX leadership to define product strategy, contribute to roadmap development, and drive UX deliverables. • Lead with a customer-centric, AI-focused approach in partnership with cross-functional stakeholders within the trios and beyond. • Work with the UX leadership team to allocate staff to initiatives to ensure success and deliver meaningful outcomes for customers and the business on time. • Actively coach the team and continuously elevate UX skills and maturity across the organization. • Proactively build and maintain positive relationships and effective collaboration with cross-functional partners and the UX team across the organization. • Build a high-performing team: develop members’ skills, determine resourcing needs, hire, and retain top talent.

• Lead the evolution of our unified design system • Ensure design decisions are scalable and aligned with business goals • Conduct regular design reviews to enforce standards • Translate business goals into user-centered design solutions • Partner with Product and Engineering to align on priorities • Advocate for accessibility, performance, and usability best practices

Role Description As a designer at Thoughtworks, you will play an active role in the delivery and design of technology projects that transform how our clients work while developing new digital products and services. - Collaborate with small, cross-functional teams to create a wide range of experience design deliverables including journey maps, service blueprints, roadmaps, prototypes, and design systems. - Facilitate workshops, develop unique design strategies for products, and make strategic decisions at the portfolio level. - Apply various research methods such as context analysis, moderated interviews, experiments, and user tests to present your methods clearly to clients and teammates. - Set up inspiring design hypotheses for delivery teams that consist of both Thoughtworkers and customers. - Regularly assess and communicate project scope, risks, and updates. - Balance client and Thoughtworker expectations by clearly communicating experience design deliverables. - Provide on-the-job training and support on all aspects of experience design methods and tools to teammates. - Advocate experience design expertise to the broader community outside of Thoughtworks, speaking at conferences, webinars, meetups, and more. Qualifications - You're well versed in all things experience design with specialties in at least three additional areas such as user research, service design, digital product design, interface design, visual design, or other design-related disciplines. - You're comfortable leading and advising research activities on experience design projects, employing different methods such as contextual inquiry, moderated interviews, experiments, user testing, etc. - You bring an inspiring, unique approach to product design and love facilitating client brainstorms and internal sessions with your team. - You're happy to design solo or collaborate with designers/developers to create a wide range of experience design deliverables. - A keen interest in helping others grow in their design skills and capabilities. - You can easily liaise between clients and other key stakeholders throughout projects, ensuring buy-in and gaining trust along the way. - A knack for communicating and defining project roles to your design teammates with the ability to build confidence in others. - A passion for contributing to the growing experience design community at Thoughtworks through peer reviews, expanding design teams' understanding of group dynamics, and ensuring consistency in the quality of design. - Please share a portfolio link that showcases your expertise in digital products – web and mobile. Enterprise / SaaS experience in your field is preferred. Benefits - There is no one-size-fits-all career path at Thoughtworks; however you want to develop your career is entirely up to you. - Your career is supported by interactive tools, numerous development programs, and teammates who want to help you grow. - We see value in helping each other be our best and that extends to empowering our employees in their career journeys. Company Description Thoughtworks is a dynamic and inclusive community of bright and supportive colleagues who are revolutionizing tech. As a leading technology consultancy, we’re pushing boundaries through our purposeful and impactful work. For 30+ years, we’ve delivered extraordinary impact together with our clients by helping them solve complex business problems with technology as the differentiator. Bring your brilliant expertise and commitment for continuous learning to Thoughtworks. Together, let’s be extraordinary.

• Conduct stakeholder interviews, user/task analysis, personas, storyboards, scenarios, and experience goal setting. • Lead UI/UX design activities including conceptual modeling, information architecture, wireframes, flowcharts, and high‑fidelity prototypes. • Facilitate observational studies, customer interviews, usability testing, and iterative design sessions. • Develop UI mockups, clickable prototypes, and proof‑of‑concept interfaces using Figma and prototyping tools. • Create original graphic assets such as icons, images, sketches, tables, and visual components. • Design and code user interfaces using HTML5, CSS/Sass, JavaScript, and frameworks such as Angular. • Implement layout adjustments and design refinements based on user research and testing results. • Identify and troubleshoot UX/UI issues, usability gaps, and design inconsistencies. • Ensure compliance with Section 508 accessibility standards and federal UX policies. • Communicate research insights, design rationale, prototypes, and specifications visually and verbally to stakeholders. • Collaborate with visual designers, developers, and product teams to ensure technical feasibility and alignment. • Use GitLab and the command line for version control, workflows, and development tasks. • Prepare and present design drafts, prototypes, and recommendations to internal teams and key stakeholders. • Support iterative improvement through ongoing analysis, user feedback, and design reviews.