• Conduct thorough KYB reviews for MoonPay partners, including information gathering, documentation verification, and risk assessment in line with internal policies and regulatory requirements • Analyse complex corporate structures to identify beneficial owners and ensure compliance with KYB and AML regulations • Perform adverse media and risk screenings, assessing potential financial crime, reputational, and regulatory exposure • Review partner business models and products to ensure alignment with MoonPay’s internal compliance guidelines • Provide timely, professional support to corporate customers on onboarding and compliance-related queries • Partner closely with Compliance, Legal, and Enterprise Sales teams to manage escalations and resolve high-risk or complex cases • Act as a KYB subject matter expert and escalation point for customer-facing teams • Develop, document, and continuously improve KYB processes by identifying inefficiencies and driving data-backed improvements • Support KYC onboardings and conduct Enhanced Due Diligence (EDD) where required • Contribute to project work, training initiatives, and enablement of teammates or BPO partners as needed

Role Description We are seeking a Head of Operations to lead and optimize day-to-day performance across a growing pediatric therapy organization. This role is responsible for driving operational excellence, aligning clinical and administrative functions, and building scalable systems that enhance patient care, team performance, and organizational growth. This is a high-impact leadership position for someone who thrives in fast-paced, high-accountability environments and can bring structure, discipline, and precision to complex operations. Key Responsibilities - Oversee daily operations across multiple clinics, service lines, or therapy programs - Drive process improvements to increase efficiency, reduce cost, and elevate patient experience - Align clinical, administrative, and support teams for seamless care delivery - Build and manage KPIs tied to performance, staffing, and service quality - Lead, mentor, and develop high-performing teams and frontline leaders - Partner with executive leadership to execute strategic growth initiatives - Ensure compliance with healthcare regulations, policies, and quality standards - Identify operational gaps and implement data-driven solutions Qualifications - Proven operations leadership experience, ideally within healthcare, pediatric therapy, or clinical environments - Strong ability to manage people, processes, and performance simultaneously - Experience building scalable systems, workflows, and operational frameworks - High level of accountability and ability to perform under pressure - Strong communication skills and leadership presence Preferred Background - Experience in pediatric therapy, healthcare operations, or medically oriented leadership roles - Former Special Operations medic or military medical leadership strongly preferred - Background in high-performance, mission-critical environments where precision and teamwork matter

Role Description The Virtual Surveyor will provide customers and coordinators with an accurate and timely review of all service needs, quantities, and pricing options for their relocation virtually utilizing the QTG (Quotes To Go) Virtual Surveying Platform and the necessary tools required. The Surveyor shall provide the customer with an estimate or quote for the work ordered, provide education on the move process, and they are instrumental in setting expectations that will lead to high customer satisfaction. Supply information necessary for the Booking Coordinator to determine all service needs, provide move pricing, and set proper customer expectations. Qualifications - In-home, visual surveying background in the COD - Household Goods (HHG industry) is required. - Minimum of 1 year of progressive business development/sales experience. - High School/GED minimum; Associates/Bachelor's degree from four-year college or university preferred. - Excellent verbal and written communication skills. - Highly customer service oriented. - Ability to prioritize and re-prioritize as situations and needs change throughout the workday. - Ability to multi-task and organize workflow to manage daily responsibilities. - Ability to work under deadlines and specific time frames. - Ability to develop and maintain positive working relationships with internal and external customers. - Detail oriented with strong presentation skills. - Excellent computer skills; proficient in Microsoft Office (Excel, Word, Outlook). Requirements - Provide a virtual survey of job requirements for Armstrong-specific agencies, Military Booking Coordinators, as well as customers booking directly with a UniGroup Booking Agent. - Provide a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists. - Complete and submit estimates or survey results utilizing Quotes-To-Go software. - Review any literature or customer checklists as requested by the Booking Coordinator. - Adhere to all paperwork requirements specified in the handoff checklists. - Complete assigned activity reports. - Attend and complete assigned training programs. - Provide quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services. - Review literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction. - Any other duties as assigned by Manager. Company Description

Role Description The Chief Operating Officer (COO) is responsible for the overall leadership, strategy, and execution of the organization’s global operating functions including production, shipping/receiving, procurement, quality, and supply chain. This role drives enterprise-wide process improvement and cross-facility/department optimization across MSI’s manufacturing footprint. The COO must be a strategic thinker and enterprise leader, a master implementer, and a dynamic communicator capable of aligning diverse teams and translating strategy into results. This leader will drive initiatives through site and functional leaders via effective planning, staffing, training, budgeting, and prioritization while ensuring seamless integration across all locations. The COO provides operational leadership with a strong focus on Lean transformation, service delivery, quality, cost, and safety. This role requires a balance of strategic and tactical execution, leveraging deep operational expertise, strong cross-functional collaboration, and a people-centric leadership approach to drive sustainable results and organizational growth. Qualifications - Demonstrated success leading complex, multi-site manufacturing operations with high service and quality performance. - Proven ability to drive enterprise-level continuous improvement and Lean transformation initiatives. - Strong experience in procurement, supply chain, scheduling, ERP systems, and quality management systems. - Track record of evaluating performance, analyzing results, and implementing major operational changes to achieve business objectives. - Exceptional communication, leadership, and influencing skills. - Ability to build strong, collaborative relationships with operational and executive leaders. - Experience with people-centric Lean methodologies and leadership development. Requirements - Bachelor’s degree in Engineering, Business, or related field required. - Advanced degree (MBA) preferred. - 15+ years of progressive operations leadership experience including senior manufacturing leadership roles. Skills and Abilities - Strong people leadership, coaching, and team development skills. - Strategic thinking with strong execution capability. - Exceptional organizational, analytical, and problem-solving skills. - Strong communication and executive presence. - Passion for driving culture change and operational excellence. Physical Demands Significant time spent sitting, walking manufacturing floors, and using computer systems. Travel Requirements Up to 50% Work Location & Environment Preferred location is Flagstaff, AZ or remote from Phoenix, AZ possible. Combination of office and manufacturing environments with standard industrial conditions.