Custom Ink

• Managing day-to-day order operations, including placing, monitoring production, and tracking print orders with suppliers • Monitoring inventory levels and coordinating with vendors on stock issues or replenishments • Responding to customer inquiries, supplier questions, and shipping/timeline concerns • Handling support tickets related to order fulfillment and delivery timelines • Partnering cross-functionally to coordinate special projects and ensure timelines are met • Monitoring and managing the inbound order queue to maintain smooth workflow • Quoting fulfillment projects and tracking production milestones to ensure on-time delivery • Staying informed of industry best practices in printing, shipping, and fulfillment

Role Description We’re looking for a highly detail-oriented and adaptable individual to join our Licensing team as a Full-Time Licensing Associate. This role plays an essential part in ensuring our customer designs meet licensing and brand compliance standards. The ideal candidate is a strong communicator, problem-solver, and collaborative teammate who thrives in a fast-paced and dynamic environment. Qualifications - Exceptional attention to detail and consistency in quality review - Strong written communication and the ability to tailor messages to varying audiences - Demonstrated ability to quickly learn and apply new systems and workflows - Ability to work independently, remain self-motivated, and manage tasks efficiently - Collaborative mindset with a focus on shared success Requirements - Analyze incoming customer orders and escalate licensed content for review and approval using established workflows - Respond promptly to time-sensitive partner and internal team inquiries using our internal chat and communication platforms - Collaborate with teams across Revenue and Operations to ensure order compliance with intellectual property policies and partner brand standards - Engage directly with licensing partners through email, phone, and online submission platforms to request approvals or address concerns - Contribute to the evolution of our licensing knowledge base by surfacing trends, inconsistencies, and feedback collected during day-to-day order review - Maintain accurate records and documentation for partner communications and approval activity Benefits - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. - Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. - Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. - Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits. - Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. - Professional Development: Grow your career with access to training programs, certifications, and tuition assistance.

• In this role, you'll own a named list of top accounts in your vertical, prospect and close new logos, and partner closely with our Customer Success and Marketing teams to deepen penetration in existing relationships. • You will be the industry expert for Custom Ink in an assigned industry with the freedom and accountability to build a multi-year, multi-million-dollar book of business. • Own the vertical – Act as the go-to industry expert and AE for a curated list of enterprise accounts nationwide • Prospect and expand – Identify new enterprise logos while expanding revenue within existing accounts through solution selling and multithreading • Shape the strategy – Translate vertical insights and market trends into meaningful actions that guide sales motions and campaign development • Collaborate cross-functionally – Work closely with Marketing to influence demand generation and ABM campaigns, and with Customer Success to ensure world-class onboarding and growth • Drive retention and expansion – Focus on long-term value, delivering repeat business, increased share of wallet, and deep customer loyalty • Advise and influence – Serve as a vertical voice across the company, sharing feedback, highlighting opportunities, and shaping go-to-market strategy

• Ownership of Event and Field Marketing : Owning event and trade show strategy and budget for Swag.com brand. Will develop a deep understanding of our key buyer personas and business goals to align event strategy to drive business outcomes. • Onsite Event Logistics & Brand Representation: Coordinate all event logistics, including vendor negotiations and internal logistics (including who should attend various shows, coordinating travel, hotels, shipping swag, etc. Acts as on-site manager of events and is responsible for representing the brand in a professional and friendly manner. • Creative Event Activations: Increase our trade show presence by employing additional activations like dinners and partnering with other show sponsors. • Speaker & Content Sourcing: Work with our marketing and customer success teams to find customer speakers for trade show engagements and webinars. • Intimate Field Events: Help organize intimate creative regional gatherings to bring together customers and prospects for learning, retention, and selling opportunities. • Partnership Development: Identify and manage relationships with strategic marketing partners with marketing and sales leadership. Manage marketing partner relationships to expand our reach into new prospect audiences. • Cross-functional Collaboration : Work closely with marketing, sales and customer teams to ensure successful event follow-ups, pipeline creation and ROI reporting.

• Support onboarding and day-to-day success of a portfolio of customers by coordinating check-ins, answering platform questions, and assisting with campaign setup or troubleshooting • Act as a liaison between customers and internal teams to ensure smooth execution of customer programs • Manage a diverse book of business across industries, driving customer engagement and health • Collaborate with internal partners (e.g., Operations, Product, Sales, and Marketing) to deliver outstanding customer experiences • Track and maintain accurate customer activity, documentation, and status updates in CRM and customer success systems • Assist in monitoring customer health and proactively flagging issues or opportunities to team leadership • Contribute to improvements in processes, documentation, and knowledge-sharing to support customer outcomes and internal efficiency • Participate in team initiatives, training, and ongoing development to deepen customer and product knowledge

Role Description We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement. - Converting inbound inquiries into successful sales through digital and phone channels - Advising customers on product selection, design tools, pricing, and turnaround options - Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams) - Delivering exceptional experiences that reflect our commitment to quality and connection - Navigating customer challenges with patience and professionalism - Collaborating with peers, managers, and cross-functional partners to improve workflow and service Qualifications - 1-2 years of sales or customer-facing experience - Effective communicators in both writing and conversation - Curious and adaptable, able to learn quickly and pivot with grace - Self-motivated and goal-driven, with a knack for converting interest into action - Comfortable with technology, chat tools, and CRM platforms - Skilled at balancing empathy with results—delivering both service and sales - Excited to contribute to a values-driven, people-focused brand Requirements - Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events - None physical requirements/demands Benefits - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays - Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being - Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners - Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits - Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments - Professional Development: Grow your career with access to training programs, certifications, and tuition assistance

Role Description We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement. - Converting inbound inquiries into successful sales through digital and phone channels - Advising customers on product selection, design tools, pricing, and turnaround options - Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams) - Delivering exceptional experiences that reflect our commitment to quality and connection - Navigating customer challenges with patience and professionalism - Collaborating with peers, managers, and cross-functional partners to improve workflow and service Qualifications - 1-2 years of sales or customer-facing experience - Effective communicators in both writing and conversation - Curious and adaptable, able to learn quickly and pivot with grace - Self-motivated and goal-driven, with a knack for converting interest into action - Comfortable with technology, chat tools, and CRM platforms - Skilled at balancing empathy with results—delivering both service and sales - Excited to contribute to a values-driven, people-focused brand Requirements - Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events - Must reside in a state where Custom Ink is registered to do business as an employer - Eligible states currently include: AL, AZ, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV Benefits - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays - Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being - Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners - Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits - Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments - Professional Development: Grow your career with access to training programs, certifications, and tuition assistance

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for personable, detail-oriented professionals who thrive in a fast-paced, customer-first environment and are motivated by helping others succeed. As an Inbound Sales Representative, you'll be the voice of Custom Ink—helping customers design and order products they love while also identifying new opportunities for future engagement. - Converting inbound inquiries into successful sales through digital and phone channels - Advising customers on product selection, design tools, pricing, and turnaround options - Using insight and discovery to qualify leads and forward them to other sales channels (e.g., Mid-Market, Account Management, Pro Teams) - Delivering exceptional experiences that reflect our commitment to quality and connection - Navigating customer challenges with patience and professionalism - Collaborating with peers, managers, and cross-functional partners to improve workflow and service Qualifications - 1-2 years of sales or customer-facing experience - Effective communicators in both writing and conversation - Curious and adaptable, able to learn quickly and pivot with grace - Self-motivated and goal-driven, with a knack for converting interest into action - Comfortable with technology, chat tools, and CRM platforms - Skilled at balancing empathy with results—delivering both service and sales - Excited to contribute to a values-driven, people-focused brand Requirements - Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events - None physical requirements/demands Benefits - Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays - Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being - Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners - Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits - Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments - Professional Development: Grow your career with access to training programs, certifications, and tuition assistance