OnSpot Travel Group

• Support travellers in real time • Manage requests and unexpected situations • Ensure excellent service throughout their journey

• Support travellers in real time • Manage requests and unexpected situations • Ensure excellent service throughout their journey

• Provide real-time support to travellers • Handle requests and issues • Ensure a seamless, premium experience throughout their journey

• Provide real-time support to travellers • Handle requests and issues • Ensure a seamless, premium experience throughout their journey

• Own the Next.js codebase in production • Ship reliable changes daily via full CI/CD • Maintain automated deploy pipelines • Own unit and end-to-end test coverage on critical paths • Handle production issues end-to-end • Make architectural decisions with long-term consequences • Improve maintainability without slowing delivery • Document systems and decisions clearly

• Serve as a trusted point of contact for high-value travelers, handling complex and sensitive situations with autonomy, accuracy, and discretion • Work closely with internal teams to investigate issues, anticipate needs, and deliver high-quality solutions