Role Description As one of the first backend engineers, you will own core services powering AI voice and browser agents deployed in live production environments. You will build reliable, low-latency systems that orchestrate agent workflows, integrate with healthcare systems and third-party portals, and maintain data security standards. You will work directly with founders and ship into customer environments regularly. What You'll Do - Design and build core backend services and APIs that orchestrate AI voice and browser agents - Build integrations with EHRs, scheduling systems, and insurance/payer portals - Own reliability, observability, and performance of agent workflows in production - Partner directly with leadership on architecture, technical tradeoffs, and product direction - Help shape engineering culture, hiring, and operational practices as the team scales Qualifications - 3+ years building production backend systems, ideally in Python or TypeScript/Node - Comfort with distributed systems, queues, and event-driven architectures - Experience with cloud infrastructure (AWS or GCP), relational databases, and modern observability tooling - Strong product instinct and ownership mindset—you can scope, ship, and iterate independently Requirements - Experience with LLM agents, voice systems (telephony, ASR/TTS), browser automation, or regulated healthcare environments Benefits - Salary: $70,000–$100,000 USD, depending on experience - Equity: Founding-team equity included - Work Arrangement: Remote, LATAM-based (with US Pacific timezone overlap required) - Type: Full-time - Access: Direct collaboration with founders and real customers from day one

• Independently guide the technical direction and implementation by the whole team within defined architecture in all stages from conceptualization to deployment. • Evaluate trade-offs between correctness, robustness, performance, and customer impact to ensure the development of the right solution, with client success at the forefront. • Create and lead the team's technical documentation and repository management practices, including tasks such as creating branches, pull requests, merges, etc. • Collaborate with product, design, and engineering teams to provide necessary oversight of architecture and dependencies influencing product strategy and direction. • Contribute to code reviews, documentation, and addressing complex bug fixes with a focus on security, performance, and reliability. • Be an active leader in the Engineering Practice community, mentoring Senior Engineers and others through Communities of Practice (CoPs) or on project teams, supporting the growth of technical capabilities.

• Independently guide the technical direction and implementation by the whole team within defined architecture in all stages from conceptualization to deployment. • Evaluate trade-offs between correctness, robustness, performance, and customer impact to ensure the development of the right solution, with client success at the forefront. • Create and lead the team's technical documentation and repository management practices, including tasks such as creating branches, pull requests, merges, etc. • Collaborate with product, design, and engineering teams to provide necessary oversight of architecture and dependencies influencing product strategy and direction. • Contribute to code reviews, documentation, and addressing complex bug fixes with a focus on security, performance, and reliability. • Be an active leader in the Engineering Practice community, mentoring Senior Engineers and others through Communities of Practice (CoPs) or on project teams, supporting the growth of technical capabilities.

• Independently guide the technical direction and implementation by the whole team within defined architecture in all stages from conceptualization to deployment. • Evaluate trade-offs between correctness, robustness, performance, and customer impact to ensure the development of the right solution, with client success at the forefront. • Create and lead the team's technical documentation and repository management practices, including tasks such as creating branches, pull requests, merges, etc. • Collaborate with product, design, and engineering teams to provide necessary oversight of architecture and dependencies influencing product strategy and direction. • Contribute to code reviews, documentation, and addressing complex bug fixes with a focus on security, performance, and reliability. • Be an active leader in the Engineering Practice community, mentoring Senior Engineers and others through Communities of Practice (CoPs) or on project teams, supporting the growth of technical capabilities.