• Handle incoming requests in Zendesk, focusing on agent and streamer account issues and technical troubleshooting • Own the first response and add full, structured context for any escalation • Escalate complex cases to senior team members • Follow platform standards including SLA, tone of voice, and policy guidelines • Collaborate with the QA team by initiating investigations and delivering initial solutions to users prior to escalation • Work closely with Compliance and Moderation to clarify and resolve inquiries related to moderation rules, policies, regulations, and account verification • Collect and share user feedback to help enhance the product and support processes

Role Description Join the Team That’s Shaping the Future of Online Car Auctions. Cars & Bids is the fastest-growing online auction platform for modern enthusiast cars, created by automotive journalist Doug DeMuro. Since launching in 2020, we’ve hosted over 31,000 auctions, sold more than $700 million in vehicles, and built a loyal community of buyers and sellers. We’re not just a marketplace — we’re a passionate, fast-moving team redefining how people buy and sell cars online. We’re now hiring a Post Auction Support Associate to join our growing team. You’ll work alongside our existing support team to guide clients through the post auction process, from the moment the auction ends to well after the vehicle changes hands. Our team is always available to help! This is a dynamic, customer-facing role that blends automotive knowledge, communication skills, and a genuine passion for helping others. If you’re obsessed with cars, thrive in fast-paced environments, and know how to deliver exceptional customer support, we want to hear from you. - Be accessible to clients via chat, email, and phone throughout the post auction process, delivering fast, professional, and thoughtful support - Provide detailed assistance on topics such as financing, title transfers, and DMV regulations - Serve as a mediator and trusted support for buyers and sellers - Take ownership of client concerns, providing excellent support from start to resolution - Collaborate across teams to continuously improve our platform, tools, and internal processes - Assist the Post Auction Sales Concierge and Client Support Team Qualifications - Strong critical thinking skills with the ability to think outside the box - Extensive experience with vehicle transactions, with a focus on title transfers, automobile transactions, and state-specific sale processes - Previous customer service training and experience, ideally in an automobile dealership or vehicle auction environment - Demonstrated experience providing top-notch support via email, chat, and phone - A professional customer-facing demeanor and the ability to quickly communicate with clarity, succinctness, and precision - Strong written communication skills - Working knowledge of the Google platform and tools, as well as basic spreadsheet tools - A deep passion for enthusiast cars and the automotive world - Excellent attention to detail - An interest in process development and improvement - A proven track record of cross-team collaboration - Enthusiasm for a “startup” environment within a small, fast-growing business Benefits - The chance to make a real impact at a fast-growing company - A team of fellow car lovers who take pride in their work - A say in shaping the future of our product and customer experience - True remote flexibility, competitive compensation, equity, and room to grow

Role Description We are seeking a highly organized and customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians. Key Responsibilities - Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments. - Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email. - Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems. - Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays. - Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction. - Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment. Qualifications - Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry. - Communication Skills: Exceptional verbal and written communication abilities. - Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment. - Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications. - Core Traits: Strong problem-solving aptitude paired with keen attention to detail. - Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet. Requirements - Employment Type: Full-time position (40 hours per week). - Location: Fully Remote. - Working Hours: Standard US business hours. - Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations.

• Assist customers by phone, email, and chat with product inquiries, purchases, deliveries, returns, refunds, and general support — primarily in French (with English when needed)