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Customer Service & Dispatch Virtual Assistant
Location
USA Timezones
Posted
9 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Customer Service & Dispatch Virtual Assistant
Hyre
Role Description We are seeking a highly organized and customer-focused Virtual Assistant to support a thriving business in the essential home services sector. This fully remote position is ideal for a proactive individual eager to contribute to smooth operations and exceptional client experiences by managing service requests and ensuring the efficient dispatch of field technicians. Key Responsibilities - Dispatching & Logistics: Efficiently manage and dispatch service technicians, optimizing schedules and routes for timely client appointments. - Customer Support: Serve as the primary point of contact for customer inquiries, providing professional and courteous assistance via phone and email. - Data Management: Log service requests, update customer records, and maintain accurate dispatching information across relevant systems. - Client Communication: Communicate proactively with clients regarding service status, appointment confirmations, and any potential delays. - Issue Resolution: Handle customer feedback and resolve issues promptly to ensure high levels of satisfaction. - Team Collaboration: Collaborate directly with field teams to ensure seamless service delivery and operational alignment. Qualifications - Experience: Proven track record in a customer service or dispatching role, preferably within a service-oriented industry. - Communication Skills: Exceptional verbal and written communication abilities. - Organization: Strong organizational skills with the capacity to manage multiple priorities in a fast-paced environment. - Technical Proficiency: Comfort and proficiency with ServiceTitan CRM, scheduling tools, and standard office applications. - Core Traits: Strong problem-solving aptitude paired with keen attention to detail. - Remote Infrastructure: Ability to work independently with minimal supervision from a dedicated home office setup equipped with reliable, high-speed internet. Requirements - Employment Type: Full-time position (40 hours per week). - Location: Fully Remote. - Working Hours: Standard US business hours. - Flexibility: Possibility of weekend shifts as needed to effectively support ongoing client operations.
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KellySince 1946, Kelly has pioneered workforce solutions in the staffing industry, connecting skilled workers with top businesses and Fortune 100 companies in a broad range of industrie
Temporary Customer Service/Data Entry/Processing Specialist – Lincoln, NE (Remote after Training) Full time,Temporary Location: Lincoln, NE (Remote after 1 week of in-office training) Pay: $19/hour Duration: Temporary – Approximately 12 months (not temp-to-hire) Start Date: ASAP Position Overview: We are seeking a detail-oriented, professional, and reliable individual to join our team in a combined Customer Service/Data Entry/Processing role. This temporary position supports our dental provider network, ensuring accuracy, efficiency, and excellence in every interaction. After an initial week of on-site training in Lincoln, NE, you will work remotely within Nebraska. What You’ll Do: - Serve as the primary contact for dental providers regarding participation status, credentialing, and contract questions via phone and email. - Process provider applications, credentialing requests, and update provider records as needed. - Respond to provider and member inquiries with professionalism, accuracy, and timeliness using phone, email, and voicemail. - Handle queue-based tasks including provider adds, terminations, fee schedule updates, and contract maintenance. - Review and submit audits, ensuring all documentation meets compliance and credentialing standards. - Support specific provider groups, managing all related communications and requests. - Collaborate with internal teams and network leasing partners to ensure data accuracy and correct contract processing. - Investigate and help resolve provider and member complaints, working with the Compliance team as needed. - Attend team meetings and stay current on processes, policies, and industry regulations. Qualifications: - Experience in customer service, data entry, provider support, or processing roles preferred. - Strong attention to detail and organizational skills. - Excellent verbal and written communication skills. - Proficiency with technology and remote work tools. - Ability to learn quickly and work independently. Other Details: - Must be based in Nebraska. - Position is remote after initial in-office training week in Lincoln, NE
