• Develop statistical models and other types of predictive models as appropriate to improve our risk position (both fraud and credit), pricing strategies, and profitability. • Support the creation of a Model Development Framework, documenting the approach the Risk Management team will use so that we incorporate a consistent, stable modeling process at Trevipay • Monitor the results of risk and pricing strategies by evaluating performance relative to expectations. • Analyze customer usage, competitor pricing and market trends to increase market share and profitability. • Access, cleanse, and analyze relevant internal and external data to support the creation, monitoring, and improvement of effective B2B credit risk management and pricing strategy techniques across new account origination and existing account management. • Develop/enhance the Portfolio Risk Assessment reporting package detailing Key Risk Indicators, trends, and projections for presentation to the executive leadership team. • Deliver and communicate high quality data-driven analyses to key stakeholders and senior management that provide key insights leading to actionable results. • Conduct data exploration, data validation, and data audits to identify and address data quality issues and recommend improvements. • Support Engineering and Product teams with resolution of roadblocks and interdependencies. • Support internal/external Data Scientists with subject matter expertise and clean, actionable datasets for the growth of predictive and advanced analytical capabilities.

• Operational support of client projects on site • Analysis of existing processes, structures and workflows • Support in the introduction and implementation of new leadership and organizational structures • Support and coaching of managers in day-to-day operations • Conducting discussions with employees and managers • Identification of improvement potentials in processes, communication and collaboration • Implementation of defined measures together with the client • Support in setting up KPI and reporting structures • Preparation of project reports, status updates and recommendations for action • Ensuring professional communication between the client, project team and Reflectis Group • Contributing to the development of internal standards, processes and project methods

Title: Associate Manager, IT Location: Remote India Full time Remote   The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations. The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness. Key Responsibilities - Lead, mentor, and develop a team of technical engineers and analysts. - Conduct performance reviews, goal setting, coaching, and career development planning. - Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery. - Set clear expectations for team priorities, deliverables, service standards, and performance outcomes. - Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management. - Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams. - Support team members in resolving blockers, managing escalations, and navigating competing priorities. - Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities. - Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines. - Manage third-party vendors and application support partners to meet contractual SLAs. - Promote effective communication across business, IT, vendor, and cross-functional teams. - Identify opportunities for automation, process improvement, standardization, and service optimization. - Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable. - Ensure data privacy, access controls, and security standards are followed across supported applications. Education & Experience - Advanced Degree with 3+ years of relevant experience or bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments - Preferred fields: Computer Science, Information Technology, or related discipline - 1–3 years of supervisory or people management experience Technical & Functional Skills - Strong experience in test management and QA processes. - Working knowledge of ITIL service management practices; ITIL certification preferred. - Experience with functional testing, regression testing, integration testing, system testing, and UAT support. - Familiarity with automation tools such as Selenium, Playwright or similar tools. - Experience with test management and defect tracking tools such as Jira. - Understanding of Agile, Waterfall, or hybrid delivery methodologies. - Basic understanding of CI/CD pipelines and automation integration within release processes. - Ability to track metrics, prepare status reports, and communicate quality risks clearly. - Proven ability to manage priorities across multiple projects, applications, and stakeholders. - Strong problem-solving skills, including structured defect analysis and resolution follow-up. - Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. - Strong customer service mindset and relationship-building skills. - Demonstrated interest in process improvement, automation growth, and operational excellence. - Experience working in cross-functional and global teams. Preferred / Nice to Have - ISTQB, Agile, Scrum or similar certification. - Six Sigma Green Belt or Black Belt. - Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing. - Knowledge of GMP and Computer Systems Validation. - Experience supporting testing for applications impacting 50 -100+ users. Working Hours: India: 05:30 PM to 02:30 AM IST

• Lead and manage IT Optimization supporting more than 6 practices, driving system performance, scalability, automation, and operational efficiency initiatives aligned with business goals. • Oversee performance monitoring, ServiceNow problem management, downtime coordination, change management, and regulatory compliance to ensure system reliability and business continuity. • Direct optimization projects from inception to completion - managing timelines, budgets, risk mitigation, and measurable efficiency improvements. • Provide advanced technical oversight of imaging IT systems including PACS, worklists, VNA, VR, advanced visualization, AI, NLP platforms, VPN configurations, and server-workstation integrations. • Serve as an escalation point and cross-functional liaison - collaborating with internal teams, vendors, radiologists, and clients to resolve issues, improve workflows, reduce recurring problems, and enhance customer satisfaction.