Title: Associate Manager, IT Location: Remote India Full time Remote   The Associate Manager, IT is responsible for leading a team that supports and maintains quality assurance activities across enterprise and business-critical applications. This role combines people leadership, test management, and operational excellence to ensure high-quality application releases and reliable business operations. The role will partner closely with business stakeholders, application teams, project managers, vendors, and cross-functional IT teams to ensure effective test planning, execution, defect management, and release readiness. Key Responsibilities - Lead, mentor, and develop a team of technical engineers and analysts. - Conduct performance reviews, goal setting, coaching, and career development planning. - Foster a culture of accountability, collaboration, continuous improvement, and quality-first delivery. - Set clear expectations for team priorities, deliverables, service standards, and performance outcomes. - Ensure adherence to ITIL processes, including Incident, Problem, Change, and Service Request Management. - Track, prioritize, and coordinate defect resolution with application, development, business, and vendor teams. - Support team members in resolving blockers, managing escalations, and navigating competing priorities. - Partner with business stakeholders to understand requirements, acceptance criteria, testing scope, and priorities. - Collaborate with project managers, business analysts, developers, application support teams, and release teams to support delivery timelines. - Manage third-party vendors and application support partners to meet contractual SLAs. - Promote effective communication across business, IT, vendor, and cross-functional teams. - Identify opportunities for automation, process improvement, standardization, and service optimization. - Support audit readiness and compliance activities, including documentation, evidence collection, and validation support where applicable. - Ensure data privacy, access controls, and security standards are followed across supported applications. Education & Experience - Advanced Degree with 3+ years of relevant experience or bachelor’s degree with 5+ years of experience in software testing, application delivery, or enterprise application support in large, global environments - Preferred fields: Computer Science, Information Technology, or related discipline - 1–3 years of supervisory or people management experience Technical & Functional Skills - Strong experience in test management and QA processes. - Working knowledge of ITIL service management practices; ITIL certification preferred. - Experience with functional testing, regression testing, integration testing, system testing, and UAT support. - Familiarity with automation tools such as Selenium, Playwright or similar tools. - Experience with test management and defect tracking tools such as Jira. - Understanding of Agile, Waterfall, or hybrid delivery methodologies. - Basic understanding of CI/CD pipelines and automation integration within release processes. - Ability to track metrics, prepare status reports, and communicate quality risks clearly. - Proven ability to manage priorities across multiple projects, applications, and stakeholders. - Strong problem-solving skills, including structured defect analysis and resolution follow-up. - Excellent written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences. - Strong customer service mindset and relationship-building skills. - Demonstrated interest in process improvement, automation growth, and operational excellence. - Experience working in cross-functional and global teams. Preferred / Nice to Have - ISTQB, Agile, Scrum or similar certification. - Six Sigma Green Belt or Black Belt. - Experience in regulated environments such as pharmaceutical, life sciences, healthcare, or manufacturing. - Knowledge of GMP and Computer Systems Validation. - Experience supporting testing for applications impacting 50 -100+ users. Working Hours: India: 05:30 PM to 02:30 AM IST

• Lead and manage IT Optimization supporting more than 6 practices, driving system performance, scalability, automation, and operational efficiency initiatives aligned with business goals. • Oversee performance monitoring, ServiceNow problem management, downtime coordination, change management, and regulatory compliance to ensure system reliability and business continuity. • Direct optimization projects from inception to completion - managing timelines, budgets, risk mitigation, and measurable efficiency improvements. • Provide advanced technical oversight of imaging IT systems including PACS, worklists, VNA, VR, advanced visualization, AI, NLP platforms, VPN configurations, and server-workstation integrations. • Serve as an escalation point and cross-functional liaison - collaborating with internal teams, vendors, radiologists, and clients to resolve issues, improve workflows, reduce recurring problems, and enhance customer satisfaction.

• Entwicklung und Umsetzung einer Produktstrategie, die auf unsere Unternehmensziele abgestimmt ist • Leitung und Koordination von Projekten zur Verbesserung unserer digitalen Lösungen, insbesondere unter Verwendung von Zoho • Enge Zusammenarbeit mit den Teams, um Anforderungen zu definieren und Produkte effizient zu entwickeln • Durchführung von Markt- und Wettbewerbsanalysen zur Identifizierung neuer Chancen und Verbesserungspotenziale • Erstellung und Pflege von Produkt-Roadmaps und Sicherstellung der Einhaltung von Zeitplänen und Budgets • Unterstützung bei der Einführung neuer Produkte und Features sowie beim User-Feedback-Management

• Entwicklung und Umsetzung einer Produktstrategie, die auf unsere Unternehmensziele abgestimmt ist • Leitung und Koordination von Projekten zur Verbesserung unserer digitalen Lösungen, insbesondere unter Verwendung von Zoho • Enge Zusammenarbeit mit den Teams, um Anforderungen zu definieren und Produkte effizient zu entwickeln • Durchführung von Markt- und Wettbewerbsanalysen zur Identifizierung neuer Chancen und Verbesserungspotenziale • Erstellung und Pflege von Produkt-Roadmaps und Sicherstellung der Einhaltung von Zeitplänen und Budgets • Unterstützung bei der Einführung neuer Produkte und Features sowie beim User-Feedback-Management