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Powering Connections.
Junior Custom Integration Consultant
Location
Pennsylvania
Posted
13 days ago
Salary
0
Seniority
Junior
Job Description
Junior Custom Integration Consultant
Mitel
• Serves as a technical implementation resource when custom solutions are part of Mitel product’s solutions deployment • Responsible for the selected elements of the solution lifecycle deployment potentially including design, development, testing, end user testing support, and in-service support • Assists the Custom Solution Integration Projects on an individual basis • Creating and getting customer approval of the Solution Design Document (SDD) • Develops the custom solution or reporting application based on approved SDD specification • Completes the installation of the custom solution system software and unit test • Provides system and end user support testing • Supports In-service time commitment per the Statement of Work • Ensure front-line customer satisfaction by dealing professionally and effectively with all internal and external customers • Submit all paperwork associated with jobs including time spent per activity and weekly expense reports • Custom Contact Center Integration Solutions design and deployment • Custom Solutions design and deployment including Interfaces and Reporting • Implementation and Configuration of Custom Professional Services Tools (CRM Connectors, Dialers, etc.) • Custom IVR Web Application Interfaces design and deployment • Additional responsibilities as the position requires.
Job Requirements
- BS degree +; BS in Computer Science Discipline preferred
- 1-3+ years of custom solution developed software experience
- Exposure to writing custom reporting experience
- Knowledge in programming languages (SQL), system utilities, database structures and architecture for MS SQL
- Experience writing application code in .Net C++/#, JavaScript, Java, HTML, SOAP, WSDL, RESTful API/web services, and XML
- Agile development lifecycle experience a plus
- Ability to handle multiple simultaneous projects of a simple to moderate level
- Ability to work to deadlines on their own with limited supervision
- Good customer service skills; good communication skills; and a solid work ethic
- Ability to travel occasionally to customer’s site
- Ability to work in a flexible schedule; the position supports nights and weekend implementation events
- PC knowledge with MS Office product experience
- Excellent English language speaking and writing skills
Benefits
- Affordable Medical, Dental, Vision, Life and Disability Insurance
- Matching 401(k) plan
- Paid time off (holiday, vacation and sick)
- Employee Assistance Program
- Reward and Recognition Programs
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