About Simply.TV At Simply.TV, we're redefining how the world experiences TV metadata. As a leading provider of advanced, AI-driven metadata solutions, we empower broadcasters, streaming platforms, and telecom operators to deliver smarter, more engaging content discovery experiences. From next-gen EPG (Electronic Program Guide) data to rich content enrichment, we enable our partners to stay ahead in a rapidly evolving media landscape. Headquartered in Copenhagen, and supported by 400+ of us worldwide, our data fuels user interfaces that are used by millions of viewers every day — and we’re just getting started. Whether you're passionate about media technology, data engineering, or customer success, Simply.TV is the place to shape the future of TV — and have fun doing it. Join us, and let’s make content discovery simple, powerful, and inspiring! The Role As a Technical Account Manager, you’ll take ownership of a portfolio of key clients across US, acting as their go-to technical expert and trusted advisor. From day one, you’ll lead smooth onboarding experiences, guide product integrations, drive adoption, and ensure seamless day-to-day operations. Whether you’re troubleshooting technical challenges, coordinating with our European teams, or running strategic check-ins, your goal is simple: help clients get maximum value from Simply.TV. Beyond supporting client success, you’ll turn insights from the field into action, translating technical requirements into product improvements and collaborating closely with Product, Implementation, and Sales teams. Along the way, you’ll spot opportunities for growth and expansion through upselling or cross-selling. Your technical expertise will sharpen through hands-on experience, but your success will ultimately be measured by the strength of your relationships, client satisfaction, and lasting impact on their business outcomes. Responsibilities - Own client relationships and act as the main commercial and technical point of contact - Understand client goals and provide guidance on optimizing the use of Simply.TV’s data solutions - Identify opportunities for account growth (upsell, cross-sell, renewals) and work with Sales to execute - Monitor account health, usage metrics, and potential risks, taking proactive actions - Coordinate with Product and Engineering to resolve issues and deliver solutions while maintaining client communication - Document client interactions, account plans, and track open items to ensure transparency - Stay up-to-date on product updates, features, and industry trends

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders. • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations. • Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability. • Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes. • Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams. • Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

• Serve as the primary post-sales point of contact, building trusted relationships across technical and operational stakeholders. • Ensure clients effectively adopt and gain value from Amazon Connect and related AWS capabilities through proactive guidance, insights, and recommendations. • Oversee technical execution across incidents, enhancements, change requests, release coordination, and environment stability. • Monitor platform usage, performance trends, and health indicators; provide forward-looking recommendations that improve reliability and business outcomes. • Maintain clear communication of risks, action plans, and technical decisions while coordinating with engineering, developers, and cloud support teams. • Support renewal readiness and long-term planning by keeping environments optimized, documented, and aligned to the client’s roadmap.

• Serve as a trusted advisor providing advice and support to clients on services and best practices • Support solutions, provide technical guidance, and advocate for the customer • Ensure environments remain operationally healthy while reducing cost and complexity • Develop trusting relationships with customers, understanding their business needs and technical challenges • Drive technical discussions regarding incidents, trade-offs, and risk management • Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives • Provide detailed reviews of service disruptions and all metrics • Proactively problem solve and find opportunities for customers • Develop methods, techniques, and evaluation criteria for obtaining results • Work with operations to provide ongoing maintenance including updates, patching, and antivirus updates • Troubleshoot and resolve issues in assigned technology • Report progress of the project / task to all stakeholders in a timely and efficient manner • Identify / document issues prior to client impact • Support clients undertaking gap analysis between current and future state