• Serve as a trusted advisor providing advice and support to clients on services and best practices • Support solutions, provide technical guidance, and advocate for the customer • Ensure environments remain operationally healthy while reducing cost and complexity • Develop trusting relationships with customers, understanding their business needs and technical challenges • Drive technical discussions regarding incidents, trade-offs, and risk management • Collaborate with Solutions Architects, Business Developers, Professional Services Consultants, Sales Account Managers, and C-suite executives • Provide detailed reviews of service disruptions and all metrics • Proactively problem solve and find opportunities for customers • Develop methods, techniques, and evaluation criteria for obtaining results • Work with operations to provide ongoing maintenance including updates, patching, and antivirus updates • Troubleshoot and resolve issues in assigned technology • Report progress of the project / task to all stakeholders in a timely and efficient manner • Identify / document issues prior to client impact • Support clients undertaking gap analysis between current and future state

• Support enterprise customers implementing automated and containerized cloud application platform solutions • Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms • Perform technical reviews and share knowledge to proactively identify and prevent issues • Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat • Collaborate with the engineering, R&D, product management, and technical support teams • Create documentation regarding customer issues and technical details on how to resolve them • Manage and grow customer relationships by delivering attentive, relationship-based support • Travel occasionally to visit regional customers

• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success • Build customer relationships & serve as technical lead on accounts • Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan • Manage implementation of technical solutions throughout customer lifecycle • Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues • Maintain documentation for specific customer solutions and implementations • Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met • Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally • Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts • Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions

• Plan, organize, and execute customer onboarding process post-sale, reducing time to billable revenue and ensuring customers are set up for success • Build customer relationships & serve as technical lead on accounts • Understand customers’ business goals/challenges to provide tailored technical solutions as part of a shared account plan • Manage implementation of technical solutions throughout customer lifecycle • Develop deep understanding of Hunters’ products and technical aspects of implementation and serve as a technical resource for customer issues • Maintain documentation for specific customer solutions and implementations • Collaborate with R&D, Sales, Product, and Customer Success teams to ensure customers’ success priorities are met • Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally • Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts • Lead customer interactions with CS and Sales, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions