• Perform audits of employee tax configurations, including address-based jurisdiction assignments and tax rate validations. • Review new hire records and address changes to ensure correct tax codes are applied. • Evaluate earnings and deductions to ensure proper taxability and W-2 mapping. • Review client data to identify missing or inactive tax jurisdictions. • Manage and process tax registrations for state/local withholding, unemployment, and specialty taxes. • Track registration statuses and proactively prevent disruptions to vendor filings. • Monitor system configuration to validate ongoing compliance. • Partner with Payroll Engineers to ensure client payrolls are processed using accurate tax data. • Research tax codes, jurisdiction rules, and agency requirements as needed. • Support year-end W-2 balancing and reconciliation. • Assist with identifying and processing W-2c adjustments when needed. • Generate client-facing diagnostic reports highlighting risk areas and recommended actions.

• Conduct detailed reviews of employee-level tax data, ensuring proper jurisdiction setup. • Manage tax registrations and proactively identify tax configuration issues. • Perform audits of employee tax configurations, including address-based jurisdiction assignments and tax rate validations. • Review new hire records and address changes to ensure correct tax codes are applied. • Track registration statuses and prevent disruptions to vendor filings. • Partner with Payroll Engineers to ensure client payrolls are processed using accurate tax data. • Support year-end W-2 balancing and reconciliation.

• Own and evolve the HR compliance operating model, including payroll, benefits administration, and regulatory compliance programs • Develop and execute a long-term strategy for scalable, technology-driven HR operations in a high-growth environment • Lead and develop a multi-layered HR operations team, including individual contributors and people leaders across pre-employment, HR administration, and HR management functions • Serve as a trusted advisor to senior leadership on compliance risk, workforce strategy, and employee relations matters • Drive cross-functional alignment with Finance, Legal, Operations, Sales, Recruiting, Safety, and IT on HR and compliance initiatives • Design and implement trigger-based, audit-ready workflows that reduce manual intervention and ensure compliance at scale • Leverage AI, automation, and system integrations to build proactive compliance controls and monitoring mechanisms • Continuously evaluate and implement new technologies to improve accuracy, efficiency, and compliance outcomes • Set the organizational strategy for a system-driven, scalable, and compliant pre-employment processes for a fully remote workforce • Lead team of Pre-employment Specialists to build and continuously improve a technology-enabled onboarding experience that ensures compliance, efficiency, and a strong employee experience • Set the organizational strategy for multi-state payroll operations and compliance • Lead HR Generalist in designing, implementing, and continuously optimizing scalable payroll processes supporting a workforce across all 50 states • Establish and maintain audit-ready documentation and controls for compensation programs, including bonus plans • Own compliance with federal, state, and local payroll regulations (e.g., wage and hour laws, overtime, paid breaks) • Partner with HR Director – Employee Engagement and Legal Counsel to ensure competitive, compliant benefits offerings for internal & Technician populations, including participating in annual benefits evaluation & renewal process • Ensure compliance with all applicable benefits regulations, including mandated leave programs, retirement plans, and contribution limits • Oversee COBRA administration and ensure adherence to all related regulatory requirements • Oversee HR Team in leading and administering annual benefits open enrollment for internal & Technician populations • Own proactive monitoring, interpretation, and implementation of federal, state, and local employment laws and regulations • Partner with General Counsel to assess regulatory impact and translate legal requirements into operational controls and system-based workflows • Represent HR in cross-functional Compliance Committee, driving scalable solutions to meet evolving requirements • Design and maintain a centralized SOP and compliance documentation system • Ensure audit readiness through consistent documentation, reporting, and internal controls • Own compliance programs related to AAP, EEO, FLSA, ADA, and other employment regulations • Establish and oversee investigation protocols and SOPs for workplace concerns, including discrimination, harassment, accommodations, and policy violations • Train HR team members on investigation best practices, documentation standards, and risk mitigation • Ensure consistent and defensible documentation of investigation outcomes • Partner with Legal Counsel as needed on complex or high-risk matters

• Support the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues • Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards • Coordinate training on ticket management as needed • Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up • Ability to utilize the hr suite of tools as it relates to the scope of their team • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed • Understand global standard processes as well as contractual scope of service for their team • Detect and solve possible inefficiencies in processes • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate • Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked • Manage accesses on all applicable systems for their team and support on logistical issues • Ensure compliant use of all systems and Company properties • Perform performance review for their team in collaboration with the Operation Manager • Manage schedule adherence, team productivity, capacity and utilization • Support and adhere to all security compliance procedures while managing security incidents as per the defined process • Support technical issue coordination and resolution • Maintain a professional environment; correct behaviours and enforce the use of business etiquette​ • Work in very strict, positive and flexible collaboration with the Operation Manager • Participates in other projects and activities compatible with own skills as needed and assigned