We’re Strada, a global pioneer in payroll, human capital, and financial management solutions.
Payroll Delivery Manager
Location
Belgium
Posted
1 day ago
Salary
0
Seniority
Mid Level
Job Description
Payroll Delivery Manager
Strada
• Support the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues • Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards • Coordinate training on ticket management as needed • Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up • Ability to utilize the hr suite of tools as it relates to the scope of their team • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed • Understand global standard processes as well as contractual scope of service for their team • Detect and solve possible inefficiencies in processes • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate • Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked • Manage accesses on all applicable systems for their team and support on logistical issues • Ensure compliant use of all systems and Company properties • Perform performance review for their team in collaboration with the Operation Manager • Manage schedule adherence, team productivity, capacity and utilization • Support and adhere to all security compliance procedures while managing security incidents as per the defined process • Support technical issue coordination and resolution • Maintain a professional environment; correct behaviours and enforce the use of business etiquette • Work in very strict, positive and flexible collaboration with the Operation Manager • Participates in other projects and activities compatible with own skills as needed and assigned
Job Requirements
- 2-3 years relevant experience administering Payroll or Health & Welfare/Benefits in an HR consulting, HR Outsourcing or Corporate environment
- Experience supporting Belgium payroll would be an asset
- HRIS knowledge: Workday, SAP, or PeopleSoft knowledge preferred
- Experience managing a team
- Strong knowledge of MS Office tools such as Excel, Word, and PowerPoint
- Flexibility to support a global and fast paced environment
- Attention to detail
- Excellent written and verbal skills
- Self-motivated and a willingness to learn
- Ability to collaborate and work in a team environment, as well as independently while adhering to processes and procedures
- BA/BS in a business-related field such as accounting, Human Resources or Business or equivalent combination of education & experience
Benefits
- health coverage
- wellbeing programs
- paid leave (vacation, sick, parental)
- retirement plans
- learning opportunities
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Analista de Nómina
Adecco Professional Colombia-[Página inactiva] Encuéntranos como Spring Professional Colombia
• Desarrollar habilidades en nómina • Retención en la fuente • Seguridad social • Interfaz contable
• Oversee and ensure the performance of core payroll activities • Help address any incidences through ticking tools • Test processes for system changes • Work on calculations for semi-monthly payroll paychecks and termination paychecks • Collect employee signatures for payroll receipts • Manage and oversee local payroll tax calculation-payment • Upload/capture payroll requests, saving fund loans, local payroll tasks • Act as the backup of Benefits process identifying of any kind of discrepancies • Support the process of payroll, upload payroll incidences, validate payroll results/payroll taxes to ensure accurate and timely payroll delivery • Reconcile and process Local Payroll Tax, Saving fund Benefit and Fonacot Loans • Deliver consistent, high quality customer service • Escalate payroll and system issues as appropriate • Deliver documents required to the Government Institutions as: FONACOT/ IMSS / INFONAVIT/ Secretaria de Finanzas



