• Own and evolve the HR compliance operating model, including payroll, benefits administration, and regulatory compliance programs • Develop and execute a long-term strategy for scalable, technology-driven HR operations in a high-growth environment • Lead and develop a multi-layered HR operations team, including individual contributors and people leaders across pre-employment, HR administration, and HR management functions • Serve as a trusted advisor to senior leadership on compliance risk, workforce strategy, and employee relations matters • Drive cross-functional alignment with Finance, Legal, Operations, Sales, Recruiting, Safety, and IT on HR and compliance initiatives • Design and implement trigger-based, audit-ready workflows that reduce manual intervention and ensure compliance at scale • Leverage AI, automation, and system integrations to build proactive compliance controls and monitoring mechanisms • Continuously evaluate and implement new technologies to improve accuracy, efficiency, and compliance outcomes • Set the organizational strategy for a system-driven, scalable, and compliant pre-employment processes for a fully remote workforce • Lead team of Pre-employment Specialists to build and continuously improve a technology-enabled onboarding experience that ensures compliance, efficiency, and a strong employee experience • Set the organizational strategy for multi-state payroll operations and compliance • Lead HR Generalist in designing, implementing, and continuously optimizing scalable payroll processes supporting a workforce across all 50 states • Establish and maintain audit-ready documentation and controls for compensation programs, including bonus plans • Own compliance with federal, state, and local payroll regulations (e.g., wage and hour laws, overtime, paid breaks) • Partner with HR Director – Employee Engagement and Legal Counsel to ensure competitive, compliant benefits offerings for internal & Technician populations, including participating in annual benefits evaluation & renewal process • Ensure compliance with all applicable benefits regulations, including mandated leave programs, retirement plans, and contribution limits • Oversee COBRA administration and ensure adherence to all related regulatory requirements • Oversee HR Team in leading and administering annual benefits open enrollment for internal & Technician populations • Own proactive monitoring, interpretation, and implementation of federal, state, and local employment laws and regulations • Partner with General Counsel to assess regulatory impact and translate legal requirements into operational controls and system-based workflows • Represent HR in cross-functional Compliance Committee, driving scalable solutions to meet evolving requirements • Design and maintain a centralized SOP and compliance documentation system • Ensure audit readiness through consistent documentation, reporting, and internal controls • Own compliance programs related to AAP, EEO, FLSA, ADA, and other employment regulations • Establish and oversee investigation protocols and SOPs for workplace concerns, including discrimination, harassment, accommodations, and policy violations • Train HR team members on investigation best practices, documentation standards, and risk mitigation • Ensure consistent and defensible documentation of investigation outcomes • Partner with Legal Counsel as needed on complex or high-risk matters

• Support the associates and specialists enabling them to independently work from end to end, by monitoring, organizing and coordinating the resolution of any blocking issues • Effectively manage and monitor ticket queues using the appropriate tools to ensure tickets are handled per the defined timelines, correct categorization, do not exceed expected thresholds and are processed per defined quality standards • Coordinate training on ticket management as needed • Effectively monitor and track all client SLAs using the appropriate BI tools to ensure adherence to reporting calendar and standard processes; if SLA are not being met, root cause and action plan to be collected and followed-up • Ability to utilize the hr suite of tools as it relates to the scope of their team • Undertake, support and manage a Root Cause Analysis (RCA) when an issue occurs resulting in a client escalation ensuring that mitigating actions are implemented • Support the detection of deviations from the contractually defined standard scope of service and calendar ensuring the Change Request process and the Defective Input process is followed • Understand global standard processes as well as contractual scope of service for their team • Detect and solve possible inefficiencies in processes • Strong ability to coach, develop action plans, which maximize performance, and provide effective feedback and share business updates as appropriate • Support the recruitment, induction, onboarding, training, moves, contract changes and exiting processes, ensuring these standards and followed are properly tracked • Manage accesses on all applicable systems for their team and support on logistical issues • Ensure compliant use of all systems and Company properties • Perform performance review for their team in collaboration with the Operation Manager • Manage schedule adherence, team productivity, capacity and utilization • Support and adhere to all security compliance procedures while managing security incidents as per the defined process • Support technical issue coordination and resolution • Maintain a professional environment; correct behaviours and enforce the use of business etiquette​ • Work in very strict, positive and flexible collaboration with the Operation Manager • Participates in other projects and activities compatible with own skills as needed and assigned

Role Description The Payroll Specialist at Assembled Intelligence will play a critical role in ensuring accurate, timely, and compliant payroll processing for all entities and regions. Primarily this position will work in collaboration with the Associate Director, Global Payroll and Benefits. Day-to-Day Responsibilities - Assist with the execution of payroll operations for the global workforce. - Onboard employees for payroll purposes. - Process payroll, ensuring compliance with various state, federal, and HMRC regulations. - Manage detailed reporting. - Balance meticulous attention to detail with the ability to identify and implement process improvements. Payroll Operations - Onboard employees across the United States and United Kingdom, ensuring compliance with country-specific payroll, tax, and statutory documentation requirements. - Maintain accurate employee records and coordinate all necessary setup activities to support seamless and compliant payroll processing. - Process bi-weekly, semi-monthly, and monthly payrolls across multiple entities with multiple states and the UK ensuring accuracy, compliance, and timely delivery. - Manage and process payroll inputs, including regular earnings, bonuses, and deductions (e.g., benefits, garnishments). - Reconcile payroll prior to transmission to ensure all adjustments and changes are accurately reflected. - Establish new accounts for Withholding, SUI, and Local taxes as needed. - Collaborate with other stakeholders to update employee records, pay rates, and other relevant data. - Maintain a workflow with other members of the People+ Team to ensure all types of leave (such as maternity, paternity, leave without pay, etc.) which impact payroll is executed correctly. Time Off Management - Administer employee vacation, sick leave, and other paid time off accruals in accordance with company policies. - Perform regular audits to ensure time-off balances are accurately calculated and communicated. Compliance and Regulations - Maintain compliance with applicable US federal, state, and local payroll laws and UK payroll regulations. - Remain current on payroll, tax, leave, and employment law developments across the United States and United Kingdom. - Assist with responding to inquiries from tax agencies as needed. Reporting and Analysis - Support financial audits and reconciliations by preparing detailed payroll documentation and addressing inquiries. - Collaborate with the Finance team to reconcile payroll and resolve discrepancies. - Create and deliver Ad Hoc reports as requested by Senior Leadership. System Management - Utilize Dayforce and other benefit systems to manage employee records, support payroll transactions, and ensure data accuracy for employees across multiple jurisdictions. - Collaborate on system implementations, upgrades, testing, and integrations to optimize payroll, benefits, and time-off processes. Excel Expertise - Create and maintain complex spreadsheets and reporting tools to support payroll calculations, reconciliations, audits, and compliance reporting. - Utilize Excel knowledge and data analysis techniques to manage large datasets, validate payroll information, identify discrepancies, and improve reporting efficiency. Qualifications - 3+ years of relevant payroll experience, preferably in a multi-state or global organization. - A bachelor’s degree in a relevant field such as accounting or business administration is preferred. - Strong understanding of US and UK payroll legislation, tax regulations, and compliance requirements. - Proficiency in Dayforce Payroll and HCM. - Intermediate Microsoft Excel skills. - High level of attention to detail, accuracy, and organizational skills. - Excellent verbal and written communication skills. - Ability to work independently in a remote environment. - Highly motivated, decisive, solution- and results-oriented.

Title: Payroll Team Lead Location: Mississauga, Ontario Type: Full-Time Workplace: hybrid Category: Finance Job Description: At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: Payroll Team Lead ensures successful payroll operations, compliance, training, data analysis, controls, audits, and reporting. The Payroll Team Lead ensures adherence to established policies and procedures so that payroll is completed accurately and on time for all employees. The role is accountable for appropriate tax submissions, benefits contributions, T4 and W-2 reconciliations and serves as a backup to the Manager, Payroll. In addition, the Payroll Team Lead will take a key role in system configuration, integrations, and continuous improvement initiatives, including the adoption of AI-driven tools to modernize payroll processes. Key Responsibilities: - Coach the Payroll Specialists, ensuring they are knowledgeable about the established payroll processes, procedures, and internal controls. Provide guidance to Payroll Specialists, answering queries and act as a go-to resource for them. - Act as a Payroll Specialist when required to ensure payroll is completed on time. - Review payroll inputs for each pay group for accuracy. Ensure all documentation is received and approved by appropriate departments as per established payroll schedules to avoid delays and/or incorrect payments to employees. - Update and improve payroll trackers and checklists to ensure all semi-monthly, monthly, quarterly, and yearly payroll activities are prepared and submitted by appropriate deadlines. - Maintain and develop payroll documentation for all workflow and system procedures necessary to support the Canadian and US payroll processes. - Process off-cycles for restricted stock unit payouts, vesting of options and restricted stock units, Regular 102, director fees, annual amendments, and liquidity events. - Manage payroll integrations (e.g., SuccessFactors, Sun Life, Fidelity, PlanSource), ensuring data integrity and issue resolution. - Complete knowledge and understanding of payroll processes, payroll system configuration and the reason for specific procedures to accurately analyze practices. Suggest process improvements, system maximization and efficiencies implementation. - Understand information flowing into the payroll system from other systems (Success Factors, Sun Life, Fidelity, PlanSource), track issues and ensure alignment and accuracy. Manage integrations where required. - Maintenance of system updates (updating codes such as new deductions, earnings, codes for finance and benefits purposes); updating the existing check templates, pay policies, earnings/deductions groupings to accommodate company requirements and CRA, IRS and state tax legislations/changes. - Review and update the time and attendance module configuration to ensure it follows all applicable Federal, State, Provincial payroll laws and internal policies. - Manage the payroll tax accounts: - Address letters from tax agencies and PIER from CRA. - Record and review payroll journal entries, update the GL mapping in the payroll system as per business requirements. - Review the payroll and benefits bank accounts statements daily to book all transactions in the accounting system after tying the amounts to the payroll summaries, benefits reports and other supporting documentation. - Establish and communicate payroll schedules, and deadlines amongst departments for necessary payroll input. - Generate payroll reports as needed, such as but not limited to: WCB, ACA, Bonusable earnings, taxes owed on restricted stock units and stock options vested. - Assist with any payroll, benefit, or pension related audits. - Assist with any future implementation of payroll/HCM systems, integrations with Fidelity and HSA provider. - Closing payroll tax accounts for acquired companies. - Assist with any future acquisitions and projects. Required Experience: - Post-secondary education in Payroll/Business or related fields - Payroll Compliance Professional (PCP) certification - Minimum 7 years' experience processing payroll - Experience in US and CAD payroll practices including multi-state processing - Solid understanding of payroll processes and relevant legislation, source deduction and government remittance procedures (USA and CAD) - Advanced Excel skills are required - Flexibility and adaptability in a fast-changing and dynamic environment with evolving systems and procedures - Strong time management and organizational skills - Self-motivated and detailed-oriented with the ability to prioritize and deliver results independently Preferred Experience: - Customer service mindset. - Effective communication skills - Excellent interpersonal skills - Experience with Dayforce - Various payroll software experience and expertise $95,000 - $105,000 a year At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $95,000 - $105,000 + bonus + benefits, non overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. #LI-Hybrid #LI-TW1 Corp - D Professional - 3 PointClickCare Benefits & Perks: Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more! It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.