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Internal Account Manager, B2B Sales
Location
South Africa
Posted
14 days ago
Salary
R36K / month
Seniority
Mid Level
Job Description
Internal Account Manager, B2B Sales
Pear Tree.
• Answer inbound phone calls and manage inbound customer and prospect enquiries promptly and professionally - acting as the primary internal point of contact for 1,500+ annual enquiries. • Qualify incoming enquiries, identify customer needs, and progress opportunities through the sales pipeline to close. • Coordinate and schedule customer consultation appointments for the relevant BDM in the field when a customer requests an in-person meeting. • Work closely with BDMs to ensure seamless handover of field-based opportunities, providing strong internal support so they can remain active in the market. • Prepare accurate and timely quotations, room designs, and product recommendations for customers. • Maintain an accurate and up-to-date CRM, ensuring all enquiries, opportunities, and customer interactions are recorded and followed up promptly. • Provide support to the tender function as capacity allows, assisting the Tender Specialist with submissions, documentation, and coordination. • Build and maintain warm, professional long-term relationships with customers, inspiring them with new products and thought leadership, provided by our in-house marketing team. • Conduct outbound calls to prospects and existing customers as capacity and business needs evolve, with the primary focus in early tenure remaining on inbound enquiry management. • Implement sales campaigns and strategies developed by the sales leadership team to increase market penetration and customer retention. • Deliver consistently to the Sebel brand proposition, ensuring every customer interaction reflects positively on the brand.
Job Requirements
- 2-4+ years of experience in an internal sales, account management, or customer-facing sales support role.
- Demonstrated experience handling high volumes of enquiries while maintaining quality and accuracy under pressure.
- Consistent track record of achieving or exceeding activity-based targets.
- Experience in a B2B sales environment.
- Proven ability to progress opportunities through a structured sales process from enquiry to close.
- Experience using CRM systems to manage pipelines and record customer interactions accurately.
- Excellent verbal communication skills with a confident, warm, and professional phone manner - comfortable handling a volume of inbound calls.
- Strong ability to listen, qualify, and respond to customer needs efficiently and with empathy.
- High level of self-motivation and ability to independently manage a large volume of concurrent enquiries and tasks.
- Strong organisational skills – able to keep multiple balls in the air without dropping detail.
- Proven ability to build and maintain strong customer relationships in a phone and digital-first environment.
- Commercially minded - identifies opportunities and takes advantage of them with confidence.
- Resilient and persistent - maintains a positive, energetic approach under pressure or in the face of setbacks.
- Collaborative team player who works closely with field-based BDMs and supports colleagues to achieve shared targets.
- Proficient in CRM systems, MS Office suite (Word, Outlook, Excel), and able to learn new platforms quickly.
- A willing participant in weekly team meetings to share insights into customer enquiries and relevant market information
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