• Develop, build, and amplify referral relationships with tech partners, human capital management partners, benefit brokers, CPA's and financial advisors in the SMB space • Create and build strategic referral networks and partnerships focused on lead generation and new partnership opportunities • Proactively identify and resolve emerging issues and offer solutions by working cross-functionally with Sales, Product, Marketing, Legal and Finance • Collaborate with Partner Marketing to innovate and execute unique initiatives to promote partner sales (e.g, educational events, email, webinars, etc.) • Work with partners to establish business goals and performance metrics (e.g, depth of sales pipeline and revenue generation) to develop and execute effective go-to-market strategies and demand-generation activities

**What You'll Do** You will be responsible for the creative execution of partnership marketing initiatives, including: - Designing marketing collateral, including one-pagers, pitch decks, partner playbooks, and co-branded assets - Creating email campaign visuals and supporting content for partner and customer communications - Developing sales enablement materials that help drive partnership revenue - Producing social media content, including LinkedIn, Instagram, and short-form video content - Creating and editing video assets for product launches, partner campaigns, customer stories, webinars, and social channels - Using AI-powered creative tools such as Claude, Claude CoWork, Claude Design, ChatGPT, Canva AI, and similar platforms to accelerate content creation and creative workflows - Writing, refining, and optimizing prompts to generate marketing copy, campaign concepts, visual assets, and presentation materials - Translating loose ideas, outlines, and brainstorming sessions into polished, high-quality deliverables - Experimenting with emerging AI, video, and content formats to help define what great partnership marketing looks like - Managing multiple projects simultaneously while owning timelines, revisions, and execution - Measuring content performance and continuously improving creative output based on engagement and feedback You won't just execute requests. You'll help shape how Popmenu and our partners tell their stories.

• Sell capital and disposable products. • Build and manage a sales pipeline through qualified leads, referrals, and various outreach methods, and develop strong customer and Key Opinion Leader (KOL) relationships. • Manage the end-to-end sales process, including sales proposals, RFPs, and presentations, while maintaining accurate CRM records. • Provide in-service education, training, technical support, and timely feedback on market conditions, while adhering to budget guidelines and supporting industry trade shows. • Remote position requiring residence in the Greater Dallas or Fort Worth areas with overnight travel estimated at 50% - 65%.

Role Description As a Remote Technical Account Manager, you will own the health and growth of a defined client portfolio. You will run recurring client reviews (TBRs/QBRs), maintain account plans, coordinate internal execution, and produce quotes and scopes that turn needs into action. You will work closely with our CTO to keep clients aligned to standards, surface risk early, and drive remediation and lifecycle planning that protects the client and strengthens the relationship. What You'll Do - Account Ownership and Client Leadership - Serve as the primary point of contact for assigned accounts and build long-term trust. - Run proactive communication cadences and manage escalations with calm, clear leadership. - Align client stakeholders around priorities, timelines, and outcomes. - Technical Business Reviews (TBRs/QBRs) - Prepare and present recurring business-focused technical reviews covering: - Service trends and recurring issues - Security posture and key risks - Backup and business continuity posture - Infrastructure lifecycle and refresh planning - Recommendations and prioritized next steps - Convert findings into action plans, projects, and remediation roadmaps. - Quoting and Scoping - Create accurate quotes for hardware, licensing, managed services changes, and project work. - Draft clear scopes of work including assumptions, exclusions, deliverables, and timelines. - Coordinate sourcing, vendor options, and procurement workflows as needed. - Internal Execution and Standards Alignment - Coordinate with service desk, security, and projects teams to ensure work is completed and documented. - Ensure client documentation stays current and aligned with standards in our documentation system. - Assist the CTO with account planning, standards adoption, and identifying recurring patterns that need improvement. Qualifications - 3+ years in an MSP or IT services environment in a client-facing role (TAM, support, Service Manager, Project Coordinator with client ownership, etc.). - Strong technical fluency across typical SMB stacks: - Microsoft 365 fundamentals, identity and access concepts - Endpoint management and patching concepts - Networking fundamentals (firewalls, switches, Wi-Fi basics) - Backup and business continuity fundamentals - Security fundamentals (MFA, EDR, phishing risk, DNS filtering) - Confident presenting to executives and business owners. - Strong organization, follow-through, and written communication. What Success Looks Like - Clients feel informed and supported through consistent touchpoints and clear planning. - TBRs are delivered on-time and produce actionable next steps. - Quotes are accurate, timely, and clearly scoped with minimal rework. - Account risks are surfaced early and moved into remediation plans. - The CTO gains leverage through better account coordination, standards adoption, and documentation discipline.