• Diagnose & Clarify Operational Challenges • Identify and analyze breakdowns across onboarding, customer success, and support workflows. • Diagnose root causes of operational friction and translate them into clear, prioritized problem statements. • Partner with post-sale leadership to align on business definitions of success, service levels, and operating priorities. • Design & Implement Scalable Solutions • Translate diagnosed operational challenges into clear, prioritized system and process requirements aligned to business outcomes. • Design scalable workflows and operating models across onboarding, customer success, and support to reduce friction and improve reliability. • Implement solutions through Salesforce configuration where appropriate, or produce detailed technical requirements for implementation by the GTM Systems Architect or contractors. • Ensure reliable data capture, signal integrity, and consistent metric definitions across Salesforce and adjacent tools (telephony, chat, support platforms). • Partner with systems stakeholders to evolve solutions in scalable, extensible, and secure ways. • Partner with Success Leadership to proactively build salesforce processes to support scale, complexity, and new vertical expansion (e.g., Film & TV). • Operationalize & Scale Execution • Operationalize post-sale success metrics defined by Customer Success leadership, ensuring they are measurable and trusted in Salesforce as the system of record. • Support Customer Success–led WBR, MBR, and QBR cadences by ensuring dashboards and reporting are aligned to agreed definitions. • Ensure defined capacity assumptions and SLAs are observable in systems (without owning the underlying capacity model). • Reduce reactive firefighting by replacing manual coordination with durable workflows and automation. • Drive change management through documentation, enablement, and adoption support. • Partner with AI Engineering to define requirements for cross-system workflows, while maintaining Salesforce-native automation ownership.

• Lead and manage trusted client relationships - acting as a primary point of contact for customer inquiries and escalations, ensuring timely responses and as a trusted advisor to ensure client health and strategic alignment. • Oversee the customer lifecycle, from strategic onboarding through retention - providing technical support, addressing inquiries, resolving issues, and ensuring product functionality meets specifications. • Serve as voice-of-the customer, collaborating with Product and engineering teams to address product reliability considerations and provide feedback for product improvements based on client needs. • Pioneer and execute strategies to maximize customer satisfaction and retention, actively identifying opportunities for upselling and cross-selling. • Drive alignment for client success initiatives across cross-functional teams, ensuring they are integrated with and directly contribute to overall company growth objectives and strategies. • Work closely with finance team partners to track and stay informed of account financial performance of assigned clients • Represent client needs and feedback within the organization, advocating for their best interests and ensuring they receive optimal service • Track, analyze, and report on key client success metrics (e.g., recurring revenue/margin, product adoption rates, satisfaction scores), providing clients with regular updates on their performance and outcomes and strategic, data-backed recommendations for performance and outcome improvement.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers. As a Client Success Manager, you’ll combine relationship-building skills with deep product knowledge to support our most strategic OEM, insurance, rental, fleet, and various other automotive mobility partners . You’ll work closely with clients operating at scale to ensure HONK’s platform is implemented seamlessly and delivers measurable value across roadside, service, and customer-experience workflows. Partnering cross-functionally with Sales, Product, and Operations, you’ll help drive long-term confidence, adoption, and scalable solutions as we continue to grow our Client Success function. Key Responsibilities Lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support. Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions. Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit. Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices. Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience. Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions. Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value. Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates). Manage escalations with the Engineering team, serving as the customer’s advocate and liaison. Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap. Qualifications

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth. With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, Booking.com, Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. We’re proud to have over 900+ team members across 16 countries worldwide, all working together to build the future of hospitality technology. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you. We are seeking a talented and motivated Senior Sales Professional with proven experience in executing field sales methodologies. This role relies heavily on outbound efforts for lead generation, engagement, establishing relationships, and closing deals on the ground. As the Market Manager for the Panhandle / FL region, you will be the face of our brand in a high-growth territory. Location: Must be based in the Florida Panhandle or Alabama Gulf Coast region with a deep understanding of the local geography and market dynamics. Industry Expertise: Proven experience in Travel / Hospitality tech sales is a MUST . Deep knowledge of the U.S. short-term rental industry and property management landscape is strongly preferred. Sales Background: 5+ years of experience in Technological Sales with a specific focus on SaaS (Software as a Service) — this is a MUST . Sales Mastery: Mastery of sales techniques, including cold calling, complex objection handling, and full-cycle pipeline management. Strategic Mindset: Skilled in prospecting and eager to hunt for new opportunities; you are a self-starter who doesn't wait for leads to come to you. Persistence: A proven track record of follow-up and persistence when facing challenging or long-cycle sales situations. Soft Skills: Excellent organizational and interpersonal skills, with the ability to "read the room" in diverse outbound settings. CRM Proficiency: High level of comfort with Salesforce or similar CRM systems. The "Closer" Mentality: You are a closer at heart with a competitive nature and a strong work ethic. **Please note that this is a Remote position** __________________________________________ Compensation range- 75-95 Base Annually *Exact compensation may vary based on skills, experience, and location.* -  Benefits and Perks Employees also receive access to the following benefits: Health, dental, vision, life, and disability insurance 401(k) Retirement Savings Plan & Employer Match Paid time off All new employees receive a comprehensive virtual onboarding experience. Professional development opportunities Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.