SourceDirect Consulting Ltd

• Collaborate with Principal owner to understand project requirements and translate them into technical specifications. • Design, develop, and implement new web applications and features, as well as enhance existing ones. • Develop user interfaces, ensuring responsiveness and optimal user experience across various devices and browsers. • Create and maintain databases, ensuring data integrity and security. • Conduct thorough testing and debugging to ensure software functions correctly and meets performance benchmarks. • Participate in code reviews to ensure code quality, performance, and adherence to best practices. • Collaborate with other team members and stakeholders to meet project deadlines and deliver high-quality products.

• Develop and implement strategic sales plans to achieve company objectives. • Analyze market trends, competitor activities, and customer needs to identify opportunities for growth. • Recruit, train, and mentor a high-performing sales team. • Set clear sales targets and motivate team members to achieve and exceed them. • Conduct regular performance evaluations and provide constructive feedback to team members. • Oversee day-to-day sales operations and ensure adherence to sales processes and policies. • Collaborate with other departments to streamline communication and enhance overall efficiency. • Build and maintain strong relationships with key customers and clients. • Monitor and analyze sales performance metrics to identify areas for improvement. • Prepare and present accurate sales forecasts and reports to the executive team. • Stay abreast of industry trends, market conditions, and competitor activities.

• Be instrumental in developing digital experiences using cutting-edge technology by leveraging your Node.js software development experience. • Be a key part of an application development project team comprised of onshore and offshore developers using Scrum ceremonies and methodologies. • Develop testable, reusable, and efficient code in Node.js for highly visible marketing and eCommerce Websites. • Ensure timely completion of your coding assignments and deliverables, as well as provide system-level documentation. • Collaborate with Technical Managers to estimate specific work assignments, ensure the quality of your deliverables and provide status updates, and highlight issues. • You will participate in all Scrum processes, including Sprint Planning, Daily Stand-ups, and Sprint Retrospectives.

• Perform end-to-end development tasks, from concept to final product delivery. • Design and implement cutting-edge software solutions for DSP/SIGINT systems. • Collaborate with teams to enhance technical outcomes and ensure successful project objectives.

• Be instrumental in developing digital experiences using cutting edge technology by leveraging your Java software development experience. • Be a key part of an application development project team comprised of onshore and offshore developers using Scrum ceremonies and methodologies. • Develop code in Java for highly visible marketing and eCommerce Websites. • Ensure timely completion of your coding assignments, deliverables and provide system level documentation. • Collaborate with Technical Managers to estimate specific work assignments, ensure the quality of your deliverables and provide status updates and highlight issues. • Participate in all Scrum processes, including Sprint Planning, Daily Stand-ups, and Sprint Retrospectives.

HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nation’s largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers. As a Client Success Manager, you’ll combine relationship-building skills with deep product knowledge to support our most strategic OEM, insurance, rental, fleet, and various other automotive mobility partners . You’ll work closely with clients operating at scale to ensure HONK’s platform is implemented seamlessly and delivers measurable value across roadside, service, and customer-experience workflows. Partnering cross-functionally with Sales, Product, and Operations, you’ll help drive long-term confidence, adoption, and scalable solutions as we continue to grow our Client Success function. Key Responsibilities Lead end-to-end onboarding for new clients, ensuring a seamless handoff from Sales through implementation. Coordinate with internal teams, provide training and documentation, and set expectations for ongoing support. Develop and deliver engaging training to help customers confidently use HONK’s platform and services. Includes creating user-friendly documentation, FAQs, and virtual/in-person sessions. Drive account growth by identifying cross-sell and upsell opportunities within your portfolio, aligned to each customer’s operational goals and product fit. Facilitate regular working sessions with client contacts to provide hands-on support, address roadblocks, and share platform best practices. Track and report on essential KPIs, including net revenue, utilization, conversion, and attachment rates. Leverage these data-driven insights to refine client success strategies and continuously elevate the customer experience. Review support case trends and coordinate with Support and Engineering teams to implement scalable, long-term solutions. Conduct strategic account reviews, analyzing implementation performance and offering forward-looking insights to increase platform value. Provide white-glove support during high-stakes customer events (e.g., seasonal surges, major platform updates). Manage escalations with the Engineering team, serving as the customer’s advocate and liaison. Identify and share our most valuable use cases and user stories with our Engineering and Product teams to inform the product roadmap. Qualifications