• With over 80 employees, homewise is one of the best-known and most successful property management companies in Germany. • We are looking for committed colleagues who enjoy their work and will enrich our IT team. • We believe in each individual's ability to work independently. • With us you will find an attractive working environment where you can enjoy your work every day, contribute ideas, and suggest improvements.

• Device & Endpoint Management: Procure, provision, and manage company laptops and hardware across a distributed team. • Onboarding & Offboarding: Build and run smooth, secure onboarding and offboarding workflows so new hires are productive on day one and departing employees are fully deprovisioned. • Security & Compliance: Partner with leadership to maintain and improve our security posture, support SOC 2 readiness and audits, respond to customer security questionnaires, and enforce sensible policies for a remote-first company. • Collect up-to-date audit evidence and own SOC 2 IT controls. • SaaS Administration: Own the day-to-day administration of our core stack (Google Workspace, Slack, and other business-critical SaaS tools), including license management, configuration, and cost optimization. • Identity & Access Management: Manage SSO, multi-factor authentication, and least-privilege access controls. • Process access provisioning requests and perform periodical access reviews. • Help Desk & Support: Serve as first-line IT support for the team, resolving technical and access issues quickly and clearly. • Vendor & Asset Management: Manage IT vendors and renewals, perform vendor security reviews, risk assessments, and keep documentation up to date. • Process & Automation: Document IT processes and automate repetitive tasks so that systems scale faster than headcount.

Job Title: Technical Support Specialist Location: Remote (Must be based in Quebec) Schedule: Monday-Friday, 9:30am-6:30pm Training Schedule: Monday-Friday, 8:30am-5:30pm Salary: $24-29/hr Position Type: Temporary to Permanent Full time Temporary $24-29/hour Our client is a leader in assistive technology for individuals who are blind or visually impaired. Their products include braille displays, note-taking devices, electronic magnifiers, and other innovative technologies designed to improve accessibility and independence. They are seeking a Bilingual Technical Support Specialist to provide exceptional customer support and technical troubleshooting assistance to customers across North America. This is a fully remote position offering the opportunity to work with meaningful technology that makes a real difference in people’s lives. What You’ll Do   - Provide technical support to customers and partners via phone and email.   - Troubleshoot product issues related to hardware, software, functionality, and device performance.   - Guide customers through problem resolution and provide clear, professional communication throughout the process.   - Create, document, and manage support tickets and return merchandise authorizations (RMAs) within the CRM system.   - Escalate complex issues when required and follow them through to resolution.   - Test and evaluate new products, software releases, and updates as needed.   - Share technical information and product knowledge with customers, distributors, and internal teams.   - Gather and communicate customer feedback to the appropriate departments.   - Maintain accurate records of all customer interactions and support activities.   - Deliver a high-quality customer experience while supporting users with varying levels of technical ability.   What We’re Looking For   - Fluent in both English and French (spoken and written, required to communicate with customers outside of Quebec).   - Strong customer service skills with the ability to communicate clearly, patiently, and professionally.   - Experience providing technical support, troubleshooting, help desk support, customer service, or product support.   - Comfortable troubleshooting technology and learning new devices and software.   - Working knowledge of Windows and Android operating systems.   - Strong problem-solving and critical-thinking abilities.   - Excellent organizational skills and attention to detail.   - Experience using CRM systems is considered an asset.   - A diploma or degree in Computer Science, Information Technology, or a related field is considered an asset but is not required.   - Comfortable working independently in a remote environment. Ideal Candidate We’re looking for someone who is:   - Patient, empathetic, and customer-focused.   - Comfortable supporting individuals with disabilities.   - Technically curious and eager to learn new technologies.   - Organized and capable of managing multiple customer inquiries at once.   - Interested in building a long-term career with the organization.

• Develop, maintain, and govern the enterprise architecture strategy, principles, standards, and roadmap • Define an AI-ready enterprise architecture that supports artificial intelligence, machine learning, generative AI, automation, advanced analytics, and intelligent business processes • Partner with executive, business, and technology leaders to translate business priorities into enterprise technology and AI-enabled capabilities • Assess current-state architecture and define future-state architecture across applications, data, integrations, infrastructure, cloud, cybersecurity, AI platforms, and business capabilities • Lead architecture planning for enterprise platforms, including ERP, MES, CRM, PLM, QMS, data platforms, AI/ML platforms, integration platforms, collaboration technologies, and automation tools • Establish architecture standards, design patterns, governance processes, and decision frameworks to ensure consistency, scalability, security, and responsible AI adoption • Partner with data leaders to strengthen enterprise data architecture, data governance, master data, data quality, analytics, reporting, and AI/ML enablement • Guide the evaluation and selection of AI, analytics, automation, and enterprise technology solutions that create measurable business value • Support the development of AI governance practices, including data security, model risk management, ethical use, compliance, transparency, human oversight, and lifecycle management • Collaborate with cybersecurity and infrastructure teams to ensure AI and enterprise architecture decisions support security, privacy, compliance, business continuity, and regulatory requirements • Identify opportunities to use AI, automation, and digital capabilities to improve productivity, operational efficiency, quality, decision-making, and customer responsiveness • Guide solution architecture for enterprise initiatives, acquisitions, integrations, modernization efforts, and digital transformation programs • Identify opportunities to reduce technical debt, simplify the application portfolio, improve interoperability, and increase operational resilience • Facilitate architecture reviews and provide technical leadership across programs, projects, vendors, and cross-functional teams • Develop architecture artifacts, including capability maps, application portfolio views, AI capability roadmaps, integration diagrams, data flow diagrams, reference architectures, and decision records • Stay informed on emerging technologies, especially in AI, data platforms, cloud, automation, cybersecurity, and manufacturing technology, and assess their relevance to Biomerics’ business strategy • Communicate architecture direction, tradeoffs, risks, and recommendations clearly to both technical and non-technical stakeholders.